My husband and I stayed at the grand sirenis from February 22-March 1 we traveled with sunquest and I have to say we really enjoyed our stay! But really, what's there to complain about when you have great food, great drinks and beautiful sunshine!
I'll start this review off with the negatives only because there were very few. The only thing that I really didn't like about this resort was how boring the main lobby was. I understand that not everybody wants a party atmosphere but I felt like they should have it a bit more up beat. There is live entertainment in the lobby bar but sometimes it was just a girl singing really slow songs that made you want to go to bed, they really need to get some fun Mexican music playing that gets people in mood! The resort does need a bit of a facelift but that should have no effect on your trip. Yes it's true, you do have to pay for your safe. I find this to be absolutely ridiculous!!! I wasn't shocked by it because I read about it before I went there so I knew we would have to pay for it, but I'm putting it in here so that perhaps they will read enough complaints about it and change their policy. Our air conditioning wasn't working so our room was HOT! Our room wasn't stocked when we wanted it to be, this was annoying for me because we never had a full bottle of water! I need lots of water so this was a bit frustrating for me. The negatives are all pretty minor. Now for the positives..
BEACH: this is a great beach! And I'm a beach bum! There is a side that has more rocks because this is a beach that has a lot of snorkeling! The other side that is closer to the beach bar is a much less rockier side. We saw 2 turtles, sting rays and tons of fish! Its fantastic if you like to snorkel. But all in all there is decent sand, beautiful clear water for swimming and snorkeling. If you read trip advisor before you come to this resort you will know what the beach is like. If you want miles of white sand with no rocks go somewhere else.
FOOD: I found the food to be great for a resort. Yes the Buffett has generally the same thing but always a variety to choose from. Al la carte- Japanese was my personal favourite wasn't a huge fan of the steakhouse because it was like a Buffett, you got your own salads and dessert and they only serve your steak and potato. Sunquest has a special beach BBQ for their customers and that was a great dinner! Guys don't have to wear long pants and it's right on the beach! Very nice.
SERVICE: what can I say, service here is fantastic! The girls that serve the beach and pool are amazing! They work so hard in that blazing heat. The bartenders are so awesome!! A shout out to Daniel, he was working the beach bar during the beach BBQ and he has many bar tricks up his sleeve lol! Needless to say my husband and I stumbled home after meeting Daniel.
ROOMS: The rooms are nice and big! I do have to agree with some of the other complaints on the bathroom situation lol! I was with my husband so not a real big deal to only have a glass window separating the bathroom from the room but if you were a new couple or not even a couple it would bother me. It is very loud if people are outside your door because it echoes but again minor. They need to change the curtains and the decorative pillows because they are starting to smell due to humidity, probably shouldn't have decorative pillows that they can't wash.
RESORT SIZE: yes this is a big resort and you know it's a big resort before you come here so why do you complain about it?! Lol! These are the most lush beautiful grounds I have seen on a resort. There's paths that run all through the jungle, my husband and I seen wild monkeys jumping through the trees, plenty of exotic birds, raccoons and a couple other critters that I don't know. The resort at night is beautiful with all the lights shining through the trees, it's so nice to take a walk through the grounds after you have had a big dinner.
SPA: did the water treatment and had a body wrap ( sunquest gets 15%off spa treatments)
It was a great way to end our stay!
All in all this is a great resort for families people who like to snorkel or people that want to just have a relaxing holiday.if you are someone that wants to party a little bit or someone that doesn't want to walk much perhaps you should try a different resort.
I hope this helps!
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico