We just got back from a family vacation at the Grand Sirenis Riviera Maya and we all had a wonderful time. The hotel is really huge as everyone says on their reviews, try spending one day walking around and you will be amazed how many beautiful spots you can find. However, all the areas are always clean and spotless. The staff spend a lot of time cleaning the floors, glasses, pools, etc. Also, the gardens and really nice with a lot of flowers and exotic palms varieties. If you look in the hotel map, there is a botanic garden with great trees and flowers.
We stayed in the Muuyal block (1800-1884) which I recommend to everyone. It is very close to the beach, pool, buffet restaurant, a la carte restaurants, theater, lobbies, etc. You can get to any place without walking big distances or waiting for the shuttle car. The rooms are really spacious. You could get one with king side bed or with one with two double beds. Each room has a four piece washroom with a really nice bathtub and lots of space. I read on some reviews that you had to pay for the safe but we used it and were not charge a cent for it. During the night time, the 18 block is very quiet
The food at the buffet is very good, there is plenty to choose from. There is always a chef grilling any meat you want. Vegetables and fruit are always fresh. The service and attention is really good. A big thank you to Ronnie during the breakfast and lunch time and Hipolito during the dinner time for their services. They always made sure we had drinks on our table and our empty plates were always gone by the time we got back to our table. Since we were staying for only one week, we could only choose three a la carte restaurants. We had great dinners at the Stake House, the Italian and Brasilian restaurant being the Italian our favorite. It has a delicious salad and appetizer station. The snack bars are really good too. We usually had lunch in the one around the pool.
We were a bit disappointed with the entertainment of the hotel. The nightly shows were not up to the standards we have seen in others part of the Riviera Maya and Cuba. The music was too loud and the dancers not as talented as we have seen in other resorts. We also wished we could enjoy more mariachis and traditional Mexican music. However, Beto and Chucho do a great job around the pool. From 10:00 am to 5:00 pm they have everyone going and participating with all the pool games and water aerobics. Big thanks to them for the amazing job they do.
The service around the hotel is top notch. All the staff is really polite and always looking after all the clients. They are always walking around the pool, beach, lobbies taking drink orders and bringing them to you with a big smile on their face. Please tip them, they work really hard and deserve some appreciation. The a la carte restaurants are booked through the concierge of each building, they are also friendly. However, be aware that they will offer you a special breakfast to see the premium rooms of the hotel and you could win a week vacation, this is a trap to sell you time share.
The beach is really beautiful, it has a lot big rocks creating 4-5 mini beaches. It is also perfect for pictures. There are plenty of chairs and palapas to enjoy the nice weather. There is also a Mayan ruin in the beach which you can easily get to it and even go inside. The pools are also really big with plenty of chairs. All the palapas have signs saying that it is forbidden to reserve chairs but nobody respect those signs. A big thank you to Frankie, one of the pool bartenders, he would make you really good drinks. Ask him for a tequila boom boom or a golden margarita. The lazy river is really nice, just be careful with the edges, the cement is a bit rough.
The hotel has a lot of wild animals walking around. The staff encourage you to feed them. They are all very friendly. My favorite are the coates, everyday you can find them between Block 18 and 17 around 4:30 to 5:30 pm. They are a huge family and very friendly. They love bananas and bread. Also, the iguanas love to eat hot-dogs or sausages. There is also a female raccoon around the pool, she is friendly and has a small family to take care of. Around the hotel you can see a lot colorful butterflies and birds. There is also another small animal that looks like a small pig with no tail, they call it ceneque and love bread and bananas too.
Overall, we had an amazing week and we would love to come back. I would recommend this hotel to anyone looking for a nice relaxing time.
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico