My wife and I visited in mid May. We were in the 2900 block building, near the beach and ocean as well as convenient to the pool and restaurants. The room is excellent, in terms of size and amenities. The glass wall between the bathroom and bedroom area is odd but not seriously an issue for us.Perhaps with our children in the room it would have been a problem.
The food was generally good. We had a very poor experience at one of the specialty restaurants .. the Barclo - the server was very uninterested and the food was poorly prepared - my main course was inedible (prepared in a skillet and burnt so there were chunks and flakes of black in the sauce) and we waited for our waiter for a long time - finally abandoned the meal and left ... no one asked us why or said was everything ok on our way out. We did speak to the Food and Beverages Services Manager for the hotel and he was very interested - I have a sense he followed up with that restaurant and he offered us an extra specialty evening with choices of premium wines.
The Japanese and Brazilian were great, and the main dining room was fine.
The beach is nice - there is some spots with no coral or rock and it is very pretty.
The pool area is very nice.
The spa is beautiful - the hydro massage is great value - the rest of the services that accompany that service are good as well. The staff are a bit mechanical and not really genuine, but the facility is nice. The traditional massage is a weak option here and not cheap. I would avoid it.
We have been to spas in less dramatic settings that had staff who were far more interested and thus the service rating would be higher. And that can be said for pretty much all the staff services.
I would rate the property - design, setting, grounds, finishes of the rooms and overall presentation higher than the staff rating. (We travel for pleasure to many different countries and settings as a family - about 60 days a year for pleasure and am basing the opinion on that plus have made some comparisons to past experiences in Mexico and this is not our favorite for service ... but it is a very strong contender on beauty and setting).
The high speed internet is a bit varied depending on where you are and the time of day. It is occasionally high speed as I expect it and often Fairly High Speed Internet - but it is only 40 dollars for the week.
The front desk and the building conceriege are average at best - more like a two or three star than a higher star rating. Very focused on time share and booking events, not strong on listening or followup.
The rep from Air Transit is extra competent. Watch out for the cart drivers for the resort premium travellers club - at least one of these guys drives like a fool on the many paths around the resort. Very dangerous.
All in all a good week at a lovely setting with some decent staff and some nice features.
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico