We spent at Grand Sirenis Riviera Maya 2 weeks at the end of April, beginning of May 2013. Family of four, kids are 2 and 6 years old. Pretty much everything was above expectations and was the best Caribbean vacation for us so far. Lives up to the 4.5-5 star rating in every aspect. 2 weeks went by quite fast!
Location: very convenient, about 1hr 15 mins from the Cancun airport, 25 mins from Playa Del Carmen and 5 mins from Akumal. Akumal is a village with a gorgeous beach, where you can snorkel with turtles at about 100 meters from the shore. Taxis are available at the hotel, they have a set price list to any nearby location. There are several entertainment parks you can visit close by, and a bioreserve (Sian Ka’an).
Beach: There are rocks along the hotel beach, which make it a lot more fun and also spectacular for walks and photos. There are turtles and many fish directly at the hotel beach too. You can bring water shoes just in case. Although not 100% necessary, I did use them a few times when swimming as some coral reefs make waters shallow in a lot of areas and you are better off not step directly on them (some are sharp and there are sea urchins too). There are three large pools, of which we liked best the pool at Mayan Beach and the adult pool surrounded by trees.
Accommodation: very clean around the resort and in the rooms. All rooms are junior suites with jacuzzi tub, balcony, mini fridge and flat screen TV (so you can bring your HDMI cable along with your tablet and watch your favourite movies). Riviera Maya and Mayan Beach are the same resort, although sold separately. They share the same common areas and you could move accommodation between the two sections upon request. No difference between buildings, just proximity to certain areas may be a personal preference. The resort is very spacious, with lush trees and nice areas for walks. There is a separate large building with fitness center and spa. There are many different activities for kids and adults (most are included, few are at additional price such as boat trips or jets). Many different animals, including the amazing Mexican dwarf porcupine that lives under the rocks at the theatre and casually crosses among crowds of people around 9pm every night to get to his/her place…)
Food: good quality and variety. The fresh grill at lunch on the beach and at the main buffet were the best, but some cooked meals were good too. Overate on ice-cream and cakes a bit… Did not go to many a-la-carte b/c of the kids, but liked the Japanese restaurant’s tepanyaki. For those who like tequila shots or sips, I recommend trying mezcal instead (this is the one with the worm in the bottle, but also with much more flavor than the tequila).
Service: it was excellent! Everyone from the staff was really polite and made sure all of our requests were addressed. Reception clerk Gonzalo was great on several occasions/requests. On another occasion, hotel staff went out of the way to resolve a misunderstanding around the use of their Grand Sirenis Dollars Coupons to purchase our photos taken around the hotel with various animals, which turned not to be accepted for that. Main lobby concierge manager Eduardo ended up sorting the issue by converting the coupons for cash, so that we could use it for the photos we wanted.
Entertainment/ Kids Activities: there is live entertainment / shows every night, starting with a mini-disco for the kids. There was a good live band filling the gap between kids disco and the show. The staff at the mini-disco are the same staff that work at the Kids Club. Among them, Cynthia and Imanol stood out and were great. Kids loved them, and I was amazed at the energy and enthusiasm they showed at the disco after entertaining the children at the Kids Club for a full day (where they take them around to lunch, ice-cream bar and the lazy river each day too). They did an amazing job!
One small recommendation we can make, is to install a slide, or generally a larger playground area around the Kids Club, which younger kids (<4 yrs) can use. Other than that all was great for the children.
Finally, I wish to express our special thanks for the outstanding service provided by receptionist Gonzalo, main lobby concierge Eduardo, waiter Adan, Cynthia and Imanol at the Kids Club! You rock!
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico