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“HUGE Resort!”

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Grand Palladium White Sand Resort & Spa
Ranked #9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Puyallup, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“HUGE Resort!”
Reviewed October 27, 2013

There are 5 hotels on the property, so its REALLY spread out. The grounds are beautiful, but you better enjoy walking. There are cobblestone like paths throughout the resort, and they do have stretch golfcarts and a train that will shuttle you around the property. We found that the transportation was much more frequent in the evening that during the day. We preferred the main pool on the White Sands/Riviera side because it had exercise bikes IN the pool, and the pool was walkable/ the main pool on the Colonial/Kantenah side was the same design, but it was so deep that you had to tippytoe if you wanted to walk it. The restaurants were all very good. We really enjoyed Ribs and More, Portofino, and the japanese steak house. We also discovered late in our trip that ANYONE staying at the resort has full access to the wet area of the spa. ***TAKE ADVANTAGE!! It was heavenly!*** In addition, we purchased a couples moonlight massage which came with champagne and chocolate covered strawberries...very well worth it.

Room Tip: We were in building 53 which is pretty close to the White Sands lobby, restaurants, and the spa.Prob...
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  • Stayed October 2013, traveled as a couple
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Helpful?
4 Thank therudees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, November 2, 2013
Dear therudees,

Thank you for let us know how your palladium experience was.

In name of Palladium staff we aprecciate your tips and complements about our home, now yours. We are glad you have enjoy our restaurants, pools and Spa.
Couples massage its an excellent choice to have a time of pleasure and relaxation with you other half. In your next visit, let us suggest to you the moonlight dinner, taking you to a different and romantic dinning experience.

Warm regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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Quebec
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13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 26, 2013

Sizable site, as this is merely 5 resort under one ownership, we had access to every resort sites, enabling us to take long walk without going arround.
Clear water with many tropical fish.
Activities and pool for every taste.
Room temperature was easy to keep to our confort level.
Good shuttle services between habitation or between hotel lobbies.

We were of season and some food servies were closed.

Room Tip: Try the Segway tour on your first day.
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  • Stayed September 2013, traveled with friends
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Helpful?
3 Thank Allen_Harbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 27, 2013
Dear Allen_Harbour,

Thank you for your review.

Its perfect summary of your experience. Its shown you are a nature lover, same as us.
We looking forward seeing you again.

Best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 17, 2013

This is our fifth vacation at the Palladium however, it was filled with new experiences this year and as always it felt like going home to paradise once again.
We arrived via Transat vacations from Vancouver to Cancun on Sept 29, 2013. I have very little good things to say about our flights and the quality of service on them along with the level of deception about the services we paid for with Transat vacations but this was not going to spoil our vacation and is something we will deal with now that we are home.
It was a busy Sunday afternoon at customs as we arrived, however the officials there were attentive to the lines, bringing on more people to handle the load and in fact we moved quite quickly through this first phase and on to get our luggage and line up for the next check point. Green light and we were off to find our ride. As always you get that first hit of paradise as you walk out of the airport doors to locate your bus or private car…the heat was beautiful. This year we decided to give USA transfers a try….we have enjoyed our transfers with AGI in the past but on our last trip we had a very long wait for the car on arrival of almost an hour and we just thought we would try out another company to see how that was. We were met immediately by their contact and he called the driver to come. Within about 15 minutes of our arrival we were on our way. One small glitch at the gates as we waited for the company to clear the parking fees to exit the airport and off we went. The vehicle and driver were great, very friendly and helpful and we arrived at the White Sands lobby in about 80 minutes. It is always wonderful to see the gates and turn down the driveways of the Palladium…..we were met at the lobby with a welcome home as always which puts a big smile on your face.
I had made some requests prior to arrival through and was assured that even with the construction (more on that later) we would have no issues in receiving the requests we had made. At check in we were offered a cool cloth and drink and asked to take a seat in the lobby while they got our paperwork and had us relax there and fill it all out for them. We were upgraded to a junior suite with an ocean view…I had not realized these were an upgrade actually but apparently they are in high demand. We were granted all our requests with a third floor king bed junior suite in villa 58 – 5826, there is a view from this room, however as I had been told before going the jungle is starting to grow up between the beach and the rooms so the views are almost gone…you can still hear the ocean so well from these locations though and enjoy the amazing breezes. The room was decorated also when we arrived with flowers and it was just lovely. For those who are new, the rooms are just as described in the pictures; you get exactly what you see at the Palladium. We had only one comment which is small overall…we had requested a non-smoking room which we were given, but it was right next to a smoking room so when we were on the deck we were always met with smoke and if we did leave our door open smoke and the smell of smoke which I loathe would come into our space. Not sure there is much you can do about this but it can be a bother to those of us who don’t want to deal with this. We found everything we needed in the room, lots of towels, products, even a toothbrush and made use of the dryers on the decks for our wet stuff during the week….these are fantastic additions…don’t think we had them the last time we stayed in this section.
We enjoyed our first dinner (a tradition for us I think) at El Dorado. We always find that just a very plain dinner is a good start to the week after travel and the food is just always so good you are never disappointed. First bowl of soup for the week too…another winner…never had one I haven’t loved in all my trips. We enjoyed the al la carte restaurants for dinner…always nice to sit down to a meal served to you and take the time to dress up a bit. I must say we commented all week at the outfits people feel are appropriate for evening meals, very poor. It really does not take much effort to put on a nice dress Ladies, or a skirt but the women in particular dressed as if they were heading to the mall for shopping not having a nice dinner out. I hope this improves but really a change for the worse (no fault of the resort!) We had great service at all the restaurants, the staff always impresses us. We enjoyed our meal at Bamboo in particular. It was a quiet night there so we were able to enjoy some talk with the staff….they are wonderful and friendly! We had a fantastic meal which the advice and help of our server. We also enjoyed the entertainment of the small ensemble of men you often see at the Palladium. They are absolutely amazing and such a treat to hear. Food overall was as we have come to expect….plentiful and delicious. Love all the options you can enjoy at the Palladium.
Pools and beach….we tried to spend extended time at some of our favorite pools, the salt water pool is always a relaxing day for us and we enjoyed it there so much. This year I think due to the quietness at the resort the bartenders were able to come around and serve you. So nice and again the bartenders at the resort, fantastic…friendly and eager to chat! Each pool has a vibe and we spent time this year at a few of them. If you are new to the resort …..Try them out, don’t go back to the same place but visit as many as you can. We did a couple of afternoons at the spa also as the services are still free til November for the water features and I also made use of the gym a few times. It is a very nice space, lots of equipment and weights and someone to help you if you don’t know how to work a machine. It is air- conditioned also so you can get in your usual workout. The beach is always a special place for us and while we have tried to give the Kantenah end a try because everyone always raves about it being the best part of the beach, we always end up back at the white sands end. We just love this area of the beach and as it is close to our villa it works for us. We enjoyed using the internet down at Punta Emilie also…nice addition for those who need to stay connected and the connections are quite good there also. Free Wi-Fi there and also in the lobbies.
On the evening of our third day at the resort we found a note under our door as we were heading out for the evening. It was an offer to upgrade to the Royal suites , the price was too good to pass up. It was not a big decision and we called and asked if we could get on the list for that. The move the next day took place at three and we found ourselves entering a new experience at the Palladium. First impressions…wow! We were welcomed into the newly renovated and spectacular lobby of the Royal suites and signed in. You fill out a form here with a few more questions than in the other sections. You are allowed to give a time for when you would like your room cleaned and when you want turn down service each day. You choose the alcohol you would like stocked in the bar also and if you want to have a different pillow from the pillow menu. We did all this and then were taken to villa 71 and junior suite 7129. OH MY….what a treat! The location of this suite was perfect for us, third floor and we had a distant view of the ocean and the resort…amazing. The villa is located close to the pool area and the walkway to get to the lobby so a very nice location. The room is open concept with the frosted glass doors giving privacy to the large shower and toilet areas. The large two people Jacuzzi on the deck which has a shower attachment was wonderful along with two loungers so you could really have a great private place to sit in the sun right off your room. The décor in this area is lovely, the colours of white and purple are great and it was all very fresh and welcoming. We knew going in we would have the two bed room as this was all that was available, but it ended up being very nice and as the beds are doubles we did end up sleeping in our own beds. The beds are extremely comfortable, the bedding is higher end and there are comforters on the beds …plus you can choose the type of pillow you want. If you don’t like it ask for another, we did this and the pillows were delivered quickly and switched. The other think you find in the frig here is peanuts but everything else is the same. You have the option to purchase wine which you will find in a small wine frig in the room but we did not do this. There is a huge TV in the room which we didn’t really use and a DVD player also. The internet is included here for all your devises, while in the other section you must pay extra for this in your room per devise. The internet is very fast incomparision to the other areas so if internet is important to you this section would probably be the best place for you. You can get the internet in your room the lobby and by the pool with no real issue. Room service….so also included here is room service. We were heading out on an excursion early in the morning so we ordered breakfast at the lobby on our way back from dinner and it arrived right on time in the morning. It was hot and delicious and set out for us to enjoy in our room. We also used room service on our last day while we were packing, as we wanted to enjoy the resort as long as possible and having our lunch brought to the room meant we could pack and eat at the same time. The menu has enough variety to satisfy your cravings for sure. We found our second meal also hot and delicious and enjoyed having this option available to us.
El Jardin….we have read in many reviews how people enjoy their meals and service at El Jardin, the restaurant exclusive to the Royal Suites and so we were eager to try it. What is different with this restaurant is the menu. The restaurant like everything in the Royal section is very convenient and easy to get to. Just a short walk from the lobby area and you are there. A lovely space and the service were excellent. The menu showcases whatever the theme of the night is in the buffets so you can enjoy something from this buffet or order from the menu they have with pretty much any meat option you would like, including Lobster which my husband had and enjoyed very much. There are soup choices and desert choices as you find in the al la cartes and you have the salad buffet. My husband was thrilled to find blue cheese at the salad buffet, after searching every place for it as this is a special favorite of his he was thrilled to have it again. The food and service was very good for both the dinner and breakfast meals we had there. On a comparison I would say I enjoy the buffets for breakfast more in the main buffet areas but very close as you really can get most of the same things. My omelettes were just better in the main buffets and they had spinach which I love to add to my omelette and they did not have this in El Jardin. For dinner…the food was good but after two dinners we wanted to go back to the al la cartes. You have the ability to reserve your time for dinner in any al la carte as a Royal guest and so you really have more flexibility for meals overall. Of course a reservation is not needed but if you do like to eat a certain time and don’t want to wait using the reservations system is there, all you do is talk to your butler or go to the lobby and set it up. The one thing I could suggest that might make El Jardin even better would be to allow more menu items from the various al la cartes to be available to guests in El Jardin. That would mean you could have the pumpkin crème Brule you get in Adeleta’s every night you if you wanted it…or the garlic shrimp from Punta Emilie…if it were possible to have these items prepared and walked over to El Jardin that would make it an extra special treat no doubt. I wondered about the deserts in particular…we are not huge desert people so this is a treat we enjoy on vacation and we have loved the deserts in the al la cartes…not so much at El Jardin, we felt they were better at the al la cartes and this seemed strange to us as we know the deserts could be something available in any restaurant as they are made in advance. I only suggest this idea as I know people love the extra service they get in the Royal Suites; they pay for it in fact. So to be able to access some of their favorites from the different restaurants, especially for deserts which would be a pretty easy thing would be wonderful. To be able to have your favorite desert from one restaurant, your favorite main course from another and favorite soup for yet another would be awesome. Or even to showcase a different al la carte each night and allow you to order items you would find in that restaurant would be a treat. I find some nights when I feel like Italian my husband feels like fish so this would be the ultimate treat to be able to have the meals we want at one restaurant.
The pool area is lovely and towels are set out for guests…another perk and as a guest of the Royal section you never need a towel card anywhere in the resort you just ask for a towel, turn it in and get another if you need one at the next location. It is nice not to have to carry your towel around with you. We enjoyed the pool and service and the quiet of the location also. There are the higher end options at the bar both here and in the lobby and great service. The pool and bar are open late so you can swim here I believe til midnight which is also a nice perk. You can start at the lobby in the evening for an appetizer also as they have then set out and you can enjoy a pre-dinner drink here in a lovely setting. There was entertainment after dinner also on one evening we noticed. There are computers, newspapers etc. here for guests use and a library area. The bathrooms have shower rooms for men and women with lots of towels and products if needed. We also spent a morning at the private beach area which is roped off at the Kantenah end of the beach, it is close to the bar there which also has the salads, fruit and sandwiches that all Royal guests can request. Towels are available also. The private section is set back a bit with lots of shade and sunny areas but you don’t have that full view of the water if you are craving that. They have the sun beds here with curtains you can pull down for privacy and each area also have some loungers and a sit up chair also….really you can sit, stand or relax here and eat and drink and still be steps to the water for a swim or walk down the beach. It is very nice and nicely maintained also.
Our final night in the Royal suites started with a phone call from the lobby asking if they could bring up a gift for us…..we received a tray of chocolate covered strawberries and a bottle of champagne. These touches and so many more always make you feel so special at the Palladium.
So finally being able to personally compare our time in White Sands and at the Royal Suites we had to ask the question…would we book this section of the resort again? Our response is YES, absolutely! We really enjoyed the extras so much….think we might still have to consider our budget but the Royal suites certainly was very nice and we totally enjoyed being there.
After so many reviews and comments on the resort it is hard to know what to write but with each visit to the resort we see more clearly why we love it there. The resort is not perfect…. I don’t want to give that impression, nothing is….we met people who were not as happy and satisfied as we were but in each situation we also heard how the concern was being handled and how solutions were always offered. We cannot fault the quality of service we have found at the resort, the people are the jewels of the resort, they make such a difference and we are often overwhelmed with concern to see that they do not get the best treatment from the guests that they work so hard to please, it is sad really to see many giving so little thanks. It really is so important to say thanks and to do that often. We see everywhere the little touches in place to make life easier and better for guests, the well-used menu boards at all the al la cartes now the containers to collect cups and glasses all around the resort to constant repairs happening everywhere, the pruning and grooming of the jungle and the care for the environment in all areas. These things often go unnoticed and even unappreciated until pointed out. Things may not always be perfect but what counts in my books is that when something isn’t right there are people who are trying to make it right, they care. We noticed a number of bridges in need of repair and we also know this is a huge property and so while some might say these things should be fixed, we could also see teams of people starting that process. This trip we really tried again to enjoy the environment to take long walks to visit as much of the resort as we could, to venture outside the resort a bit more and take in the culture which we did. What a beautiful and wonderful place! We spent more time talking to workers this trip and just enjoying hearing about who they are, their goals and dreams, telling them about who we are and having some fun. As always my report is much too long and it would be easy for me to continue on. One last example of care for the guests I can share is the issue of the construction. It had been a hot topic before we left and I can’t say I didn’t have some concern myself. We can honestly say the construction was a non-issue during our week stay. The area is screened off and they have tried to make it look less of an eye sore and the best illustration I can share is that while walking by the site of what will be the new travel club area by the beach we could hear and see people working and directly in front of the green screened off area where people sitting in lounge chairs, some were sleeping even. The beach was not full, these were not the only chairs to use but people were quite comfortable there and even asleep, I think that says it all. Have we had enough of this special place? Is it time for something new, I don’t think we can ever say we would not return, we have already talked about our next visit. It is too special and too wonderful to not return too. Magical really. Thank you Grand Palladium White Sands and Royal Suites for an amazing vacation…..we look forward to hearing the words Welcome Home once again in the future!

Room Tip: If stairs are not an issue to you the third floor rooms do give you a better view of the property an...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank crforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 26, 2013
Dear crforever,

There is no doubt: You are a Palladium family memeber. After the years returning, you still find things to do and amazing tips that we really appreciate becuase other future guest can share and read, thank you for that.
Its great you had the chance to experiment White Sand and Royal Suites, as you deserve definetly feel like a king and queen. Thank you for your comments about the staff, we will post your review in our boards.
We know you will be back, but please, send us kindly an email before you arrive to prepair everything for you.

Sincery yours,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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west virginia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 16, 2013

We just returned from 15 nights (Sept 28 to Oct 13) at Grand Palladium White Sand. This was our first time to Mexico, 6th time to the Caribbean. Good Golly this place is HUGE!

Check in:
Check in was a breeze as we had private transfer and came in ahead of everyone else that was on our plane.

Room:
We were given room 5825 which has a beautiful ocean view. Villa 58 is located in the middle of the 4 sections side to side and only 100 yards or so from the beach. Room was cleaned and fridge filled daily.

Beach:
The beach here is amazing, about a mile long stretch of sand and palm trees.
BTW…the bridge between Bldgs 58/59 and the beach was repaired while we were there.

Food:
Food is very subjective but we enjoyed all but 1 ala carte that we ate at, Bamboo.,. food there was WAY overcooked and WAY over salted and we actually left without eating. On the other hand the Filet Mignon at El Dorado was amazing. Buffets are very good but the line ups in the mornings are completely too long, go later in the mornings for no wait.
Ala Cartes in order of how we liked them:
1: El Dorado
2: Sumptori
3: La Adelita
4: Portofino
5: Mare Nostrum
6: Ribs & More
7: Rodizio

Pools:
The pools are abundant and amazing. Colonial pool was just too noisy for us so we stayed at the WS/Riv pool. Jorge was a great bartender, Hola Amigo! We never had any issues getting a palapa and chairs in the shade at any time of the day

Bars/ Liquor:
If you don’t get “happy and relaxed” from the drinks here…I suggest you contact your local AA chapter or the Betty Ford clinic because you have a problem.

Getting around:
As I said this place is HUGE, however there are trains between the lobbies every 20 minutes or so and “white” trains that run between the lobbies and villas every 30 minutes up until 2AM. Once you get the “lay of the land” and train schedules figured out it is a snap. Carry the map you get at check in until you get your routes down. We got lost the first night and come to find out our villa was right around the corner!

Other stuff:
The Crocodiles, Iguanas, Flamingos, etc. are cool to see. It only rained 1 day for about 3 hours…other than that sunshine and blue skies. It did rain often at night/early morning. My wife got 3 mosquito bites in 15 days and we didn’t use any bug juice!

Would we go back? You Betcha we would!

Room Tip: Go for Colonial or WS for a central location
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank yourkillinme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 17, 2013
Dear yourkillinme,

First of all, we want to thank you for your response that for sure helps another visitors with your constructive tips.

We love to heard that you will be here, back home, as soon as possible, so please do not forget to let us know in advance in order to personalize your visit and exceed your expectations. We bet you we can surprise you again!

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 13, 2013

To all Readers:I came back only 4 hours ago today:) and thought I should write this to you. I am not going into the specifics because it will be too long.However, I will tell you that in ALL the Islands i have visited this one has by far the most exciting, beautiful, creative night entertainment shows. These are not Las Vegas showgirls, however, with all their hard work and efforts in an all inclusive package.....THUMBS UP!!! . There is live musical bands in Kantenah, colonial and Riveria EVERY night, together with parties on the beach. you cannot get bored here. I had my toddler with me, so REMEMBER TO BRING YOUR STROLLER if need be. YES, the resort is huge BUT it is worth it after you rest from your flight. The maid service, bartenders,front desk staff, bellboy, waiters,waitresses NOT forgetting the gardeners are very friendly.There is always alot of critics, so I can tell you not to go with your noses turned up and look for minor faults. These are hard working people who is very friendly even though you may not understand Spanish.

Room Tip: Even if you may not get an ocean front room, the rooms are very clean and the staff is very efficien...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lyeechuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 17, 2013
Dear Iyeechuck,

Thank you for your words. Grand Palladium, as you describe, is more than a building, animals, food or shows, its all about carribean experiences, happy people, sun and lauths, and hard workers who wants to serve with the maximun excellenc,e and show people who visit mexico, how mexicans do! See you next time

Warm regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed October 7, 2013

We recently returned from Grand Palladium White Sand. We had been there once before, as well as once at Colonial.

We had not requested a specific room or building prior to arrival. Check-in was a breeze and our room was ready after lunch. Everything was as beautiful as we remembered. We were given a corner room on the 3rd floor of Villa 57. It was centrally located, although we could not access the main pool or the adult pool without climbing steep sets of stairs. The room was clean, the bed was comfortable, and we never heard any noise from any other people in our building. Housekeeping was hit or miss. I went to the front desk on the second day to ask for a TV channel guide and fresh batteries for the remote – nothing happened. I finally made a request for batteries via the tag that hung from the door. I finally received them, but that was the day our room was not cleaned. Clean towels or fresh batteries – never realized it was an either/or situation. We’re not there to watch television, but we wanted to catch CNN occasionally to see if we would have air traffic controllers when we flew home. Some days we had certain channels and other days we didn’t. On the day we were to fly home, I noticed a pile of fine wood crumbs on the shelf next to the television. It was probably termites or carpenter ants eating the armoire, but I didn’t know how to convey that message to housekeeping, so I didn’t say anything when we checked out.

The La Laguna restaurant above the main pool was never open, which would have been super convenient. Most days, we climbed the stairs and went to Punta Emilia. The food was good and the scenery even better. We watched several sunrises from Punta Emilia while sipping delicious lattes. For dinner, the food at the buffet was every bit as good as the food at the ala carte restaurants. I am embarrassed by the lack of manners on the part of my fellow travelers. One morning at breakfast, the woman at the next table brought back a plate from the buffet – it was loaded with eggs and meat and potatoes. She put it down on the table and immediately went back to the buffet again. She was gone quite a while. When she returned, she had a plate of fruit and sweets and another plate of bread. I do not know whether or not she consumed all the food she chose. Is she the person who will write a negative review about the quality and the temperature of the food? Probably. One night at dinner, a very large family took up three tables. They were extremely messy. They left piles of food untouched on their plates and their children were unsupervised. One young girl was walking around with a champagne glass full of maraschino cherries. They never left a tip. Will they complain about the resort? Probably.

The weather was perfect all week and the resort was not at all crowded. We never had a problem getting loungers around either pool, or a table in any restaurant. The bartenders were all great, as were the waiters and the entire staff, for that matter. The tram drivers were very polite and accommodating – they would take you anywhere. “Please” and “thank you” go a long way. We never went to any of the shows, but did catch the end of the kids’ show one night while walking through the lobby. The two female staff members had plenty of pep and energy and the kids all seemed to adore them. Two children cried when the activity was over. The resort is beautifully manicured and maintained. While there is some wildlife, we did not see nearly as many coatis as we have seen in other resorts. I’m sure that GPWS staff is doing something to humanely control the coati population. I brought insect repellent and used it in the early morning on the beach, and after dark while walking around the resort.

The only negative thing about the resort itself was the noise level around the pool. It was deafening and it was constant. I wore ear plugs most of the day, but there was no getting away from the noise. There was no “quiet end” of the pool. More volume does not equal more fun. People of Palladium, if guests around the pool wanted to hear the music better, they could move in closer. If I don’t want to hear the music, or if I don’t want to hear it that loud, what can I do? Go to another resort? Sometimes while at the adult pool, I could hear the music from both the White Sand pool and the Colonial pool.

All in all, GPWS has something for everyone. I would highly recommend it.

LouieLovesMexico

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank LLMex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Assistant Director at Grand Palladium White Sand Resort & Spa, responded to this review, October 16, 2013
Dear Louieloves,

Thank you for your response.
We are delight to heard that you had again an excellent time again with us.
We are glad too that you mention about the unfair bad reviews, even if we accept all, good and bad as out motto is to imrpove every year and people like you are coming back and experience the palladium taste again.

One more time, we are looking forward seeing you again and don´t forget to let us know your next visit prior arrival

Celia benito Andrés
Assistant Director
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Sedona, Arizona
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 7, 2013

Beautiful grounds. Problems on first day in room were fixed or explained quickly, except for we Went out on patio of rm first thing, sliding door locked behind us (and no handle to get in either), no cell or rm card on us and we had chained the door. I was stuck on patio long time - husband had to jump off patio (near ground floor) and find maintenance, NO ONE could get him in. He broke wood door jam to break in. We had a 45 minute wait at ala carte dining places everytimec after 6:30pm - even when you could see 15 tables dressed & ready to seat - no reservations allowed. Lots of mystery meat in buffet dishes - wondered if used yesterdays stuff. There is only 2 places open for breakfast, and if you sleep in late (after 10) good luck finding anything. Very very confusing hours for buffets, had to go to other (in-house) resorts often. The 24/7 bar is not at/near white sands & serves no sweets, just barffood. You can get a fruit plate from there if up super early for breakfast. No alcohol served in buffets. No music at White Sands swim-up bar!! ??? Music everywhere else but there. Pools are COLD. Beautiful spa pool/area!!! Bridge between bldg 58 & ocean is faling apart - warning to large people - you might fall thru! Constant changes in nightly venues - so ck nightly. Was told no car ferry to Cozumel - there is! Snorkel at Akumal nearby - turtles, reef far out on left by breakers is good. Forget snorkeling at xel-ha - better at free Akumal Bay.

Room Tip: No elevators and you have to walk a long ways to get tram/train that will only take you to lobby'...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jwest2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 17, 2013
Dear jwest2013,

Thank you for your comments and bringing to the attention our beautiful grounds.

We want to apologize for the inconvenience with your balcony lock upon arrival.

it is not correct that there are no reservations at the a la cart, in some cases, or some restaurants it is possible. All that information is available in your check in envelope, but unfortunatly we didnt have the chance until know to clarity it.

The meals follow a programm that makes sure that every night the food is complety fresh and cook in the moment before bringing to the buffet or plate, but thank you for your comment as we will be more on top of this point to see how can we improve.

Sorry again for contradict you, but i find fair to said that there are alcoholic drinks in Buffet too, 3 tipes of wine and bear.

In reference to our cold pools, it depends of the weather and atmosphere temperature, and we have never had before that comment so we will monitorate and study this case.

Its great that you point our little neighbour village akumal, wich its a paradise.

Again, we take note of all your suggestions and becasue we are sure thats the way of contance improvements.

Best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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Additional Information about Grand Palladium White Sand Resort & Spa

Property: Grand Palladium White Sand Resort & Spa
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#9 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Official Description (provided by the hotel):
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

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