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“Best Vacation EVER”

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Grand Palladium White Sand Resort & Spa
Ranked #9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
High Ridge
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best Vacation EVER”
Reviewed July 19, 2013

First time in Mexico and we had no idea as to what to expect. The Apple representatives were excellent. From the time we hit the airport to the trip home. The resort was beautiful and there were plenty of activities every day. The service from arrival to departure was wonderful. The workers made us feel at home right away. The place was always clean, food was great, and we never wanted or needed anything. We stayed at White Sands in June. The facility was at 90% capacity, but we never felt crowded or rushed. The water did go out in our room one night, but the had it fixed within minutes. The activities at the pool were fun and relaxing. Water polo, valley ball, crazy games, and dance lessons to list a few. We will be going back next year for sure and would leave tomorrow if we could afford it. Thanks Palladium and Apple Vacations for the best Vacation ever.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, August 25, 2013
Dear Ron,

Your welcome and thank you for your review. We also like to think of the Palladium as our own little paradise so thank you. The staff works very hard to provide a personalized experience so our guests can relax and create memories for a life time.

See you on your next trip nad please, let us know when you decise to do it

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
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  • Sleep Quality
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  • Service
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  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cheltenham, Pennsylvania
Level Contributor
97 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 19, 2013

Brief:

Pro's:

Very scenic
Very good buffet food
Nice Staff

Cons:
Tiring, confusing layout
Disorganized check in

Longer:

The resort is broken into 4, but in reality 2 sections. You have the Riviera and White Sands section (where we stayed) and the Colonial, Kantehna side (where we spent most of our time).

The big difference between the side is the White Sands side is a bit quieter, older crowd, but with a ton of walking, and the Colonial sound is the opposite with a convenient layout.

To put it in perspective, we stayed in the White Sands section, #59 on the map. To get to the breakfast/dinner buffet in the White Sands section was AT LEAST 2x's as far as the other side's buffet. It's far, and you have to walk around the lake, or up and down several bridges. Carrying a 18mos old and trying to get to the buffet over there was a task.

Plus, if you want to go from the pool to the beach, it's a walk again.

On the Colonial side, everything is much tighter and the walks are more direct.

Pick your poison.

The food was very good at the buffets and all of the staff were really friendly.

Check-in was a bit annoying. I arrived at about noon, can't check-in until 3. No problem, get your wrist band and relax. At 3, still not ready, we have to wait until 3:15 because they are getting our crib for the baby. At 3:15 we finally get to the room, and there's no crib. So we had to wait for the crib to be delivered.

Not a big deal, but annoying.

With all the above said, we had a nice time, even with a baby who started the trip with an ear infection.

I would recommend the resort, just think about where you want to stay first.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mugzybrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, August 25, 2013
Dear mugzybrown,

Thank you for choosing Grand Palladium White Sand on yourvacation to Mexico, it was an honor to be your host.

We appreciate the time taken to write your excellent impression about your recent stay with us and the areas that you enjoyed more. Your comments will be forward to our staff so will help us in keep providing the best service that our guests deserve.

Looking forward to welcoming you in the near future,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 18, 2013

Six friends, my husband and me when to this hotel in January 2013. It’s a big big hotel so you never have to feel bored. It’s a lot to see and a lot to do. They have 2 shows every evening and it you don’t want to walk, they have a train taking the guest around the areas.
The food was good and I did really enjoy the BBQ party they had on the beach one evening. I think that was almost the best of them all.
I did also enjoy the beach, it was lovely to walk on and the sand was GREAT.
Our room was great and we all were placed in the same building so that was nice.

My husband and I found the adult pool and that was nice a quiet, but most of the days we spend on the beach.
We also want on a tour with the Segway and please if you are going to do that, do it in the beginning because they take you around the resort and you get to know it. We did it on the day before we want home.

I would go back again, but I do really like to see different places each time, so next time it has to be a new place in the world.

We even booked a couple massage on the beach in the moon light, That was soooo great and I would do that again without hesitating. We also visited the spa and did spend some time in their pool too.

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
3 Thank TML64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, August 31, 2013
Dear TML64,

It is wonderful to read that you enjoyed our resort, now your home and we are pleased to read that we were able to fulfill your expectations.
We hope to cater you in a second visit in

Best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, MD
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 10, 2013

We added the all inclusive package and it was wonderful. The staff, the food, the restaurants, the pools and the beach were all amazing! There are eight restaurants from around the world to choose from - all very good.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank tdhahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, August 31, 2013
Dear tdhahn,

We feel proud to read that you loved your vacation and to know that you recommend our Grand Palladium White Sand.

See you soon

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 8, 2013

Let me start by saying be prepared to walk A LOT! The resort is enormous in size, to say the least. It's basically three connected resorts, with the jungle flora and fauna preserved on properties, creating sort of a maze within a maze. Buildings are separated by ponds, with tall bridges across. We stayed in building 58, which is beach-front property, so to get to the main buffet for breakfast for example, need to take multiple walkways on land, then cross a couple of bridges over these ponds. Now imagine doing that with a 3-year-old! We tried using the stroller, but it's even harder to get around because of all the bridges (about 15-20 steps on each side), and realized it's not fun at all hauling the stroller over the bridge.
It rained a couple of days during our stay at the resort, so marble walkways and wooden bridges were obviously very slippery, I saw people trip on puddles, even though the signs "Piso Mojado" are placed throughout, it's almost impossible to see the puddles -- the marble gets waxed!
Now for the service ...
The main buffet has a couple of hostesses, that if you're lucky enough to be greeted by them, you may actually get a table. Most of the time we just sat ourselves at the available tables, just asking the bus boy for silverware. Food is average, repeated every other day; from exotic foods, I only saw rabbit being served once, otherwise same food as in US. Junk food section, just like any restaurant, with pizzas, burgers, and french fries. If you want coffee with your breakfast, most likely will need to ask the waiter for it twice, if not three times -- they simply walk away, and don't bring you a cup with saucer, unless you literally stop them and ask again!
We made reservations at the Bamboo (Asian cuisine) restaurant, food was pretty good. Also, tried Rodizio restaurant (Brazilian cuisine), coming to a conclusion that this by far was the best restaurant at the resort, with excellent service!
Just as a precaution, know that the beach and the beach snack bar is constantly visited by racoons, who have almost no fear for humans, and can come up or climb up on chair/table, begging for food. On multiple occasions I saw people sleeping on loungers at the beach next to the bar area, with the animals coming over and simply stealing the food or overturning drink cups.
Based on our experience here, probably we will not be returning to this resort in the future.

Room Tip: Buildings closer to the beach area (56, 57, 58, 59) are more convenient, since the beach is just pas...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ylchk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 27, 2013
Dear Ylchk,

We would like to thank you for bringing to our attention the comments about your stay in our Grand Palladium white Sand. Feedback from our clients gives us the opportunity to evaluate our development and help us to improve our services.
We would like to have the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities.

best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 8, 2013

We stayed at the White Sands part of the Palladium complex. I'd read mixed reviews before our recent vacation, but I think people usually write about bad experiences more often than good ones. I wanted to like this resort and here are our comments. We chose this resort primarily because we needed a true, one-bedroom suite since we traveled with our 16 year old daughter. Our suite was exactly what we needed, very large with a real separate bedroom with door and a huge bathroom in the hallway. Two balconies and high ceilings since we were on the top floor were nice too. Very clean. Our only complaint about the room was that the beds are ridiculously uncomfortable with tiny, hard pillows & we made multiple calls for extra pillow and mattress pads to no avail. We only received a mattress pad for the sofa bed after 2 days of asking. The bed had only a sheet and a bedspread. I usually toss the bedspread in a hotel for cleanliness reasons but there wasn't even a blanket for when the A/C got too cool. I used the bathrobe instead of a blanket.

This is a compilation of 4 resorts and the grounds are enormous. You will not only will you When I requested a building closer to the beach (by email the week before vacation) and upon check-in, the desk clerk laughed and said "everyone wants to be close to the beach" meaning we wouldn't be placed there. The whole resort is literally carved out of the jungle - bring plenty of bug spray and use it liberally especially in the morning and evening. We were eaten alive. Maids also leave the doors open when they clean so your room will have a mosquito population too.

The grounds are clean and well-kept. the beach is very long and the side we were on was the rocky reef part. The sandy beach part was pretty far away and looked crowded, so we just spent 2 afternoons at the beach for snorkeling. This is hard for me since I go for the beach - not the drinks or he pool.

Food is an important part of any vacation and I've been to a lot of all-inclusives. I don't expect much but have occasionally been pleasantly surprised. However, I have to say this was the worst all-inclusive food I've had. The buffets closest to us weren't even worth visiting for dessert. OK for the barest minimum breakfast (it's hard to ruin breakfast). The al la carte restaurants were accessible (especially if you go for dinner before 7:00) without reservation. The Italian food was truly awful - tasteless and under-cooked pasta- and from our table we, and the surrounding tables, watched large roaches climb the walls and run the floors around the kitchen entrance. The staff looked at them and stepped over them, but no one dispatched them, which made us feel like this was a common occurrence. I've been to Mexico many times and I know the climate encourages insects, but I've never seen evidence of them in restaurants before this trip. The only good meal we had was at the sushi/japanese steakhouse restaurant. We had great service in all, however, the negatives only concerned the food.
I can't say we'll return to this resort or recommend it to friends. The poor food and expanse of it were the biggest negatives for us along with the beds. We don't go to a resort to drink all day and sleep in a lounge chair. We took ourselves to Tulum, Xel-Ha, Playa del Carmen and twice to hang on the beach and snorkel at Akumal. We were tired at the end of the day, and between trudging across the resort, climbing the many-staired (I counted 18 on each side of the bridge), albeit picturesque bridges (why not just a simple, low drawbridge??) then climbing the 3 flights of stairs to our room (seriously - no elevators?) we really wished for a comfy bed to end the days. Yes, there are golf carts & a train to take you to different lobbies, but you will walk a lot even to and from those. We were simply too tired to fully explore the whole resort.

Room Tip: None of the tips we followed seemed to matter - we got what we got and our requests weren't hono...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jarlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, October 27, 2013
Dear Jarlor,

We aprecciate your review, and is our strategic point to daily improvements.

We are conscious that it is only through our clients’ feedback that we are able to identify our shortcomings and give them a proper supervision in order to get closer to our primordial objective which is the complete satisfaction of our clients.

Thank you once more and best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
webster, New York, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2013

I would recommend!!!!
The pro's:
The staff was friendly and helpful. Service in the restaurants was great. The food was Excellent, huge variety and quality & presentation was excellent. Don't miss the Brazilian steak house-Amazing. The pools were beautiful and the whole facility was clean and well kept. There is a really cool salt water pool too. The rooms were very nice and housekeeping did a nice job.
The Con's: make sure you get a closed bathroom if traveling with a family, unless you don't have a issue with no privacy. The shower and toilet rooms were right off the main bed room. The sink was also in the open, so the noise was right in the middle of the room. The beds were not very comfortable, stiff and noisy. Distance from the airport- took us 2 1/2 hours to get to the airport. If you hire private transportation, you can probably shave almost an hour off that. Bring bug spray or repellent, as the mosquitos were everywhere, all day.
Overall, this is a great resort. The nightly entertainment was good, a different show every nite.

Room Tip: If you want any privacy, be sure to request a closed bathroom.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chris d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celia B, Directora Adjunta / Assistant Manager at Grand Palladium White Sand Resort & Spa, responded to this review, August 31, 2013
Dear chris d,

We would like to thank you for bringing to our attention the comments about your stay in our Grand Palladium white Sand. Feedback from our clients gives us the opportunity to evaluate our development and help us to improve our services.

Best regards,

Celia Benito Andrés
Directora Adjunta / Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium White Sand Resort & Spa

Property: Grand Palladium White Sand Resort & Spa
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#8 Spa Hotel in Akumal
#8 On the Beach Hotel in Akumal
#9 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Official Description (provided by the hotel):
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

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