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“Great experience!”

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Grand Bahia Principe Coba
Ranked #11 of 21 Hotels in Akumal
Certificate of Excellence
Reviewed March 1, 2014

Our very first impression was good...the beauty of the Front Lobby, no line of waiting to check in, quick delivery to our room and since it was 2:00 a.m. the bell boy patiently waited in the doorway for us ( three 60ish yr. old friends whose husbands do not travel) to set our 'stuff' down, take a look around and delivered us to the 24 hr. snack bar. Since we were 3 people, we expected two of us to share one double bed and flip a coin every night to see who gets to sleep alone BUT we were very pleased to find 3 of everything in our room including BEDS! The rest of the week was really great...food, cleanliness, staff was amazing, entertainment, drinks, trains for transportation, grounds keeping and house keeping all exceeded our expectations. At no time did feel like the staff were expecting or were pushing for tips. We wouldn't hesitate to return here.

  • Stayed: February 2014, traveled with friends
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4  Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Ted,

It is grateful reading that you had enjoyable holidays at Bahia Principe Hotels & Resorts. Thank you for sharing your review about your recent stay with us.

It is wonderful that you were pleased with all the facilities we have here. Our main aim is to satisfy our guests with the service.

It would be a pleasure to welcome you back soon

Best regards,
Bahia Principe Hotels & Resorts, all-inclusive hotels in The Riviera Maya
Nayma S. Amabiles
Grand Bahia Principe Coba

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4,759 - 4,765 of 13,552 reviews

Reviewed March 1, 2014

This is the third time that we have vacationed at the Gran Bahia Principe Coba and we were not disappointed! Even though the hotel did not receive our room block request from Transat, they accommodated our request on the second day. The move was painless. The staff was very friendly and responsive to any of our requests. The grounds continue to be well very maintained and attended to. Even though the resort is very large, there are many shuttles to take you wherever you wish to go. The staff at the Coba buffet were excellent, especially Neyfi and Manuel. We ate at four al la carte restaurants and the Pescador was by far heads above the others – the best meal and service. Our waiter, Rafael ensured that we were well taken care of during our meal with prompt service and attention. We observed Joel Ajar, the manager, personally welcoming every guest and attending their table. This was not obvious at the other al la carte restaurants. We highly recommend the Pescador restaurant if you want high quality service and excellent meals. Understandably there can be some glitches with all resorts but we found these to be minor. Can’t say enough good things about this resort and we will definitively be returning with family and friends in the future!

  • Stayed: February 2014, traveled as a couple
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2  Thank JudyB1861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Judy,

First of all we would like to thank you trusting us your holidays and sharing your kind comments about your experience.

Our main aim is to fulfill our guests’ expectations. These nice comments about us make us feel we have reached it. We are happy you had fantastic holidays.

We would like to welcome you again.

Best Regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Just returned from a week in paradise at the BPC and a very large resort having the use of 2 other properties! We did use the facilities for the most part at the Tulum having other friends staying there. This property is 1 hour and a half from the Cancun airport but when you take an early flight out, not so bad. We did book the Royal Golden upgrade & would recommend. If we return to this property, we will stay @ the Tulum or the Akumal closer to the beach - too much walking!

FOOD - ALL food was amazing but preferred the Tulum breakfast (having bacon and evening buffet also excellent)
ALA CARTE BOOKINGS - did not work out for us with available times. Who wants to eat @ 9pm or 10pm for dinner. We tried accommodating our group of 9 and NO luck. When the upgrade states guaranteed 4 a la carte bookings does not mean our time preferences at all. We loved the Japanese show as our favourite al a carte dinner.
BEACH - very warm and you can walk quite far on this stretch of beach. Take a float of some sort if you like the beach. We were down early to save our lounge chairs but we always used them. Some people save chairs and never come back during the day - not ok!!
ROOMS - always clean and very roomy which includes stocked fridge with beer, water and soft drinks. There is a safe and plenty of room but you pay extra if you have not booked the upgrade.
SERVICE - always very helpful & friendly at all bars and restaurants. Be sure to take a thermos for your drinks especially if you enjoy the fancy frozen cocktails like pina colodas, daiquiris etc. keeps all drinks cold for a long time.
TIPS - always took care of the bartenders, tram service, maids and minimum $10 US for a la carte dinners
DOLPHIN SHOW - a friend travelling with us enjoyed this right at the Tulum and we enjoyed watching the show
PLEASE BEWARE of privilege club in the resort - this is a TIME SHARE without a doubt and they tell you differently will only be 90 minutes and took 3 hours when all said & done. We were very disappointed and should have known better with a previous experience a few years back.

Have fun on your vacation. If you have any questions, please feel free to ask. Cheers :-)

Room Tip: We stayed in Villa 5B room #30525 on the 2nd floor. There are many iguanas wondering around steady...
  • Stayed: February 2014, traveled as a couple
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4  Thank pbsdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Tripadvisor user,

We are very thankful to read your nice review. We truly appreciate your compliments regarding our facilities.

It is rewarding that you had a good time and enjoyed all the facilities along the stay. It was a pleasure to have hosted you.

Regarding your suggestion, rest assured that we are taking actions where is necessary.

We would like to welcome you back soon.

Best Regards,
Bahia Principe Hotels & Resorts, all-inclusive hotels in Riviera Maya.
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

This is the second time we have vacationed in Riviera Maya/Akumal and both experiences were great! The first time we stayed at the Barcelo Maya and that was amazing , but we wanted to try and mix it up a little . We chose the Grand Bahia Principe Coba based on the reviews on here and the fact that they fun things there for our 5 year old daughter .
First of all the drive from the airport is a little long and is something to keep in mind , i guess it depends on how many people are on your shuttle from the airport . Ours took closer to 90 minutes only because we had to stop in Playa Del Carmen , which is kinda off the main road a little . No big deal though . Once we arrived check in was smooth and easy , very friendly staff and answered any questions we had . We tried to book meals at the restaurants , but all the times were a little too late . The room was great , very spacious with a nice bathroom and close to the pool, lobby and main buffet . There was no smell in the room despite what i've read on other reviews. They even had Disney Junior channel in the room too , which our 5 year old loved !!
The pool area we mostly hung out at was the main Coba pool and the kids water park which were both excellent and always had something fun going on in . The kids water park was great plenty of slides for all ages . If you have your heart set on that perfect spot by the pool you will have to get up early to reserve it , even though it says not to .
The Beach is a short ride from the main lobby and the shuttles are always only a few minutes away . We never attempted to walk it , but i'm sure its walkable .The beach is great , with lots of fish to see also . The water is crystal clear and calm and shallow , perfect for the little ones.Once again people will claim their spots on the beach under the palapas which is a little annoying , especially if they sit unclaimed for hours and hours , but there's always loungers along the beach available .
The buffets are great , plenty of choice and the wait staff are always flying around trying to keep your drinks fresh . We liked breakfast mostly for the omelette station !!
There's also plenty of places to get your drink on too , I'm usually a beer drinker , but when i'm in the tropics i like to try all the different concoctions they have . I also took a bubba keg for my drinks to cut down on more trips to the bar and it keeps your drink nice and cold !
Overall though , we cant wait to go back .

  • Stayed: February 2014, traveled with family
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3  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Mike,

It is a pleasure to receive your kind review regarding your stay at Bahia Principe Hotels & Resorts. We are thankful that you took the time to share them with us.

It is great that you enjoyed the variety of our facilities. It is really gratifying knowing that your stay full of bliss and your family could enjoy all the facilities along the stay.

We cannot wait to welcome you back.

Best regards,
Bahia Principe Hotels & Resorts, all-inclusive hotels in Riviera Maya.
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

We stayed at the Coba from Feb. 16-23. We experienced a few small annoyances that keeps me from rating this resort a 5. We regularly had Insufficient towels, face cloths left in our room after it was cleaned. We had to call for them and then never received them. I do believe this was due to the fact that the resort was overbooked. They were canvassing in the lobby to see if they could get people to switch resorts to free up rooms.

My biggest complaint was what I feel are the deceptive tactics that were used to pull us into a timeshare sales pitch. We had a very pleasant fellow pull us aside and invite us to a meeting about benefits that are given when you come to the Gran Bahia resorts for repeat visits. We really did overall love our experience with the resort so coming back was a distinct possibility so this interested me. I had asked if this was going to be a sales type thing, would we be asked to buy anything to which we received a no. Well that was semantics, it is true that you don't HAVE to buy anything but it was nothing but a timeshare type sales pitch to which they held us inside for 2 hours (would have been more but I walked out very frustrated) and hounded us to buy into a vacation package.

If a beach resort is what you are looking for this wouldn't be the best choice. The waves are very strong here, there are man made breakers (not the prettiest to look at) to control the force of the water.

This being said we did love it here. The grounds were immaculate, our room was very nice, the food in the buffets was more than acceptable, the a la carte food delicious, and the drinks yummy. The standout was the service we received from the staff. Always with a smile and very welcoming, they truly made it feel like a home away from home for us. We look forward to going back with our children next time. I would highly recommend this resort to anyone.

  • Stayed: February 2014, traveled as a couple
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1  Thank HalloweengalLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Tripadvisor user,

First of all we would like to thank you for the time you took to share your review. It is great that your holidays at Bahia Principe Hotels & Resorts were amazing.

The best reward is to read that our guests enjoyed the facilities.

Regarding your suggestions. Rest assured that your suggestions have been reviewed to take actions where is necessary.

We would be honored to welcome you back.

Warmest regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

This resort was very clean and the staff very friendly. We loved the food buffet and a la carte. They have staff everywhere organizing activities all day long at the beach and the pool area. The beach and pool are very clean.

  • Stayed: February 2014, traveled as a couple
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2  Thank Bourgoin15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Tripadvisor user,

It is delightful to read that you had great holidays. We are very thankful for your pleasant comments about Bahia Principe Hotels & Resorts.

We are satisfied that you enjoyed our facilities and you had memorable vacations with us because that is our main goal.

It would be a pleasure to welcome you back.

Warm regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Overall a very nice place to be in. The pool/beach areas was good. Nice and clean in the restaurants. Good food and service. The beds were a little hard though. I recommend this place to anyone that would like to have a nice vacation.

  • Stayed: February 2014
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2  Thank Stiffur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded March 2, 2014

Dear Tripadvisor user,

It is really nice of you to share your comments, about your experience during your time here at Bahia Principe Hotels & Resorts. It was an honor for us that you decided to visit our resort in Riviera Maya.

Our goal is to make our guests happy. We really appreciate your comments regarding the facilities.

We would like to welcome you back.

Warmest regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Casino Hotel in Akumal
#7 Family Hotel in Akumal
#8 Top resorts Hotel in Akumal
#8 Romantic Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Spa Hotel in Akumal
Price Range: $142 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. WiFi access in the lobby (1h per day free of charge), buffet restaurant, 4 a la carte restaurants, 8 bars, 2 snack bars. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Family Junior Suites and Master Family Suites, the perfect choice for families, including: All the facilities and services of a Junior Suite; bathrobes and slippers for all the family for use during your stay, children's bath kit, welcome basket with sweets, mini-bar with juices, shakes, milk and soft drinks for children, two fully independent connecting rooms (Master Family Suites), Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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