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Grand Bahia Principe Coba
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Reviews (14,367)
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Reviewed January 19, 2014

Overall this was a nice resort with some really good points and some not so good ones. Here are a few things you should know if you are planning a trip.

- This resort is part of a larger complex of 5 different hotels and its HUGE!!!
- Being with Coba you have access to Akumal & Tulum which are both on the beech.

- Coba is not on the beech but they provide shuttle services to the other hotels and to the beech. If you want to hang out at the beech and the pool pack a bag and head down to Akumal or Tulum for the day. You can eat at their buffets and drink at the pool bars. In those hotels the pools are very close to the beech so its easy to go from one to the other. In Coba you only have pools.

- The beach. There is a long stretch of beach ranging from rocky and wavy to calm and sandy. If you look at the beech as being right side and left side the far right side is closer to Akumal and the far left side is closest to Hacienda. Now this gets a little confusing. There are two hotels that are considered "exclusive" where the plebs are not aloud to use the facilities (pools, bars, beech chairs) One is Sian Khan which is the adults only resort on the other side of the highway that has an exclusive beach/pool/bar area on the beach side. The second is Hacienda which is the furthest to the left. Both of these places have the nicests beaches by far. No rocks, soft sand etc. Here's the deal, if you go and hang out on a chair and swim on their beach its no problem. You might even be able to sneak a premium drink or two just don't push it. They have different coloured bracelets so its easy to spot who belongs and who doesnt. We were never told to leave but we were respectful of the people who pay more to stay there. Highly reccomend their beach sections.

- The a la cart restarants spread across the entire 3 hotel complex (Coba, Akumal, Tulum) there are something like 12 a la cart restarants. Here are the only ones you should bother trying to get into. Mikaido (Japanese with show), Le Gourmet, Don Pablo, Arlequin. The rest of the restarants are poorly recycled versions of what you would find at the buffet but the buffet is much better so don't waste your time. You only get a max of 4 a la cart seatings so go for the best.

- You can e-mail the resort ahead of time and request your a la carte reservations. Don't wait until you are there because they are booked solid every night and the only times slots we could get were usually late like 9 or 10pm. We ended up be-friending one of the staff and he was able to get us some very nice seating times but even then the restaurants seemed empty! We asked why things were so empty and we would usually get this long bureaucratic answer. If you don't have a reservation don't expect to just walk up to the restarant and get in due to a no-show. Won't work. We tried a couple times just to test it out. We even offered to tip the hostess at one of them and it was a no go. Very strange. They would rather the restarant be empty then to let people in without a reservation. If you really want in on the night of, get the person at the lobby to CALL the restaurant and ask if they have room or a no show. Only way. If you do get a late reservation you can show up about 30 minutes early and they will let you in.

- Buffet's: Great. Dinner switches themes every night. Tulum has the best buffet.
- Room's: Great. Try to get second floor. Apparently some third floors leak when it rains.

- Staff: Great (Learn their names and treat them like the people that they are not servants and you will get 10000% more out of your vacation) If you are nice to them, try to use spanish, say thank you and get to know them a little that will go wayyyyyy further than any amount of tipping. But this is true of any thing.

- The shuttle service was hit or miss at times. The grounds are huge and you will undoubtably end up walking a lot to get from your room to the pools to the lobby etc. We didnt mind but my father developed some blisters at some point and the walking everywhere became a problem.

- Coba is geared towards families, lots of activities for the kids pool side and the entertainment is more for kids. If thats not your thing reccomend hanging out more at Tulum and Akumal. Every lobby has different entertainment at night.

-Chances are you are flying out of Cancun air port. Do NOT buy alcohol at the resort it is stupid overpriced compared to the duty free in the air port. We made the mistake of buying a nice tequila on the resort that ran us about $50 US and at the airport it was $35!!! Super dissapointed.

-The grounds are immaculate. They really work hard at maintainting all of the plants. Very nice. There is also a lot of animals all over the resort that are really great to see. Kids love them.

- I believe that Coba is the least expensive of the three resorts but I say take advantage of the fact that you have access to the other two which are a little more high end. We ended up getting the Royal Gold package which was nice, gets you little things like one extra dinner reservation, a robe, slippers and two beech towels in your room. Computer access and a special lounge that you can check in and out of with premium drinks.

-Overall if you like the all inclusive scene this is a great resort. Its close to Tulum, Coba, X-Caret, Xel-Ha, Rio Secreto etc. BTW you can negotiate with the hotel staff on the price of those excursions. Just play off your tour organizer and the hotel organizer and get a 10-15 off for each person. Maya encounter is a nice mix of site seing and adventure.

- Nice mix of people from all over the world. Canadian, German, English, American, Russian, Polish etc. Nice balance makes for a good time. Recommend getting out there and chatting people up. You will be amazed how eager people are to meet others and have fun they just don't know how to engage. Every one we met was super nice.

Room Tip: Second floor less chance of leaking during rain but 3rd floor less noise. Villa 29A room 32918 was well situated. Close to pools, snack shack, lobby
  • Stayed: January 2014, traveled as a couple
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11  Thank Chanelle05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded January 25, 2014

Dear Chanelle,

Thank you very much for sharing your comments about Grand Bahia Principe Hotels & Resorts. Your comments make us keep working hard. Our aim is to make our guests feel comfortable.

We are pleased that we fulfilled your expectations and you appreciated the effort of our employees.

We would like to welcome you back.

Receive our warmest regards,
Bahia Principe Hotels & Resorts, all-inclusive hotels on the Riviera Maya
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed January 18, 2014

Nice get away for our family with young children at Principe Coba. Beautiful resorts and beach, food was ok as expected. We would be happier if juices and coffee were better. Hope they could provide some baby food at the buffet. Room was spacious and clean. Pool was very nice for whole family to enjoy. Overall we would like to recommend this resort to our friends. We were there for one week during Christmas.

  • Stayed: December 2013
    • Value
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4  Thank happyjgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded January 20, 2014

Dear Tripadvisor user,

Thank you for the review about your stay at Bahia Principe Hotels & Resorts. It is delightful that you could enjoy all the facilities we have here.

Our main goal is to satisfy our guests. Therefore we are glad we fulfilled your expectations.

It would be a pleasure to welcome you back.

Best regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed January 18, 2014

This was our eighth trip to the Riviera Maya and the seventh resort we have stayed at. We definitely thought this was the best resort we've been to. The food at the buffet restaurants was by far the best we've ever had in Mexico. The staff was friendly and helpful. One special staff member is Jose Puc, a bellboy at the Premier Lobby. If he had time, he would load us on a golf cart and take us where ever we wanted to go. It is a large complex of three resorts on one property, so it takes a while to find your way around.

  • Stayed: January 2014, traveled with family
    • Value
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7  Thank Garry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded January 20, 2014

Dear Garry,

Thank you very much for your nice review. It is a pleasure that you enjoyed our facilities. Our commitment is to make happy all our guests every time that you visit us.

We are glad we fulfilled your expectations one more time and you appreciated the service and personal attention of our employees. We will send your special mention to Jose. He will be happy to read it.

It will be an honor to host you again.

Regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed January 18, 2014

We had stayed at the Gran Bahia Príncipe Bavaro (Dominican Republic) at the end of 2010, and had enjoyed it so much we decided to try the same Hotel chain in Mexico.
We paid just under £3000 for 2 adults, 1 child (aged 4) and 1 baby (aged 5 months), for 2 weeks AI (01/12/13 - 14/12/13). Flight took over 11 hours on way out to due a headwind and just over 8 hours on the way home, the same headwind pushed us home quickly. My children were fine on the flight so I wouldn't worry about the flights with young ones, just keep them busy.
Hotel is a good hour and a half from Cancun airport. When we checked in, we asked for an upgrade, we were willing to pay but were told there was nothing at all. In a Hotel this size I couldn't believe it, but we checked in and were advised we could walk to our room as very close and they would send the bags after on a cart. We were given a very poor black and white photocopy of a map, some of which had been cut off, luckily someone I know had returned from this Hotel a couple of months before we went and she had given me a proper map. We quickly found the block we were in (29). I had requested a low floor and to be away from busy or loud areas due to having young children......so of course they put us on the 2nd floor room in a block closest to the outdoor disco which went on until 1am.
We'd also requested a kettle to boil water, as we have a 5 month old who need freshly boiled water for his feeds - we were told via email before we travelled that this would be done so we did not take our travel kettle. Of course there was no kettle, just a coffee maker which heats water, doesn't boil it. I was very angry and upset out of concern for our baby, every parent knows the importance of boiling water and to know that I would not be able to this upset me greatly. After many phone calls to Reception, it became apparent there were no kettles in the resort.
We were told that freshly boiled water would be brought to us any time of the day or night, the 1st (and last time) we requested it.....it never turned up. In the end we used bottled water and had to heat this through the coffee maker, not ideal but it was our only choice. My son had no adverse effects.
After many complaints about the room being on the 2nd floor and it smelling, we were told we would be moved in a few days. Not good news when you have to watch a 4 year old on steep concrete steps whilst carrying a big buggy with a baby strapped in up 2 flights of stairs!!!
After a few days I finally cracked, and like a woman possessed, I argued, raised my voice, asked for a complaint form then burst into tears!!! The tears worked, I'd walked away (part anger and frustration but also part embarrassment). My fiancé stayed to keep arguing and it was then miraculously an upgrade became available, not sure how after being told there were absolutely none - we were moved the next day to a ground floor room in the 'Golden Club'. To be honest the room was identical but we'd been given gold bands, to replace the blue ones we had. This gave us some perks but not sure what if I'm honest. I'd stayed at the Hacienda Club in the GBP in Bavaro and just wish we'd done the same here before we travelled.
After a horrible and stressful start to the holiday, we started to really enjoy it. The pool areas are nice and the gardens are immaculate, there are so many staff working to keep this place looking good.
Rooms - are spacious, definitely not 5 star and the free mini bar is ok for cold drinks, we had no food in the mini bar and also had a couple of days when it was not restocked. We always tip housekeeping, usually $2 each day but we also left $10 a couple of times as the cleaners always seem to get doing something. Only bad point was the floor must be washed with dirty water as our feet were black after walking around in room.
Food - was good. Yes a little repetitive by the 2nd week but there was more than enough to choose from so not sure how people can complain. We ate in 6 al a cartes, our favourite was the Mikado (Japanese), the others were good but nothing that was outstanding.
Pools - so many pools but we choose the quieter pool with the pool bar, it was annoying that so many people reserve the sunbeds and then don't turn up until after lunch. Someone should monitor this and remove the towels after an hour. If you were out after 9.30, it was really hard to get a sunbed and the same for the beach.
Beach - nice but very rocky so sea shoes are a good idea. Had a couple of nice days here but it was incredibly busy and hard to get drinks, so we stuck with the pool.
Spa - used it twice. Overpriced and not worth it, but relaxing to get away for an hour.
Kids Club - 1st time we've ever used one, as isn't the point of family holidays to spend time together as a family, but our 4 year old loved it and asked to go. We usually put him in during the hottest part of the day, he went a handful of times and made lots of friends.
We took him to the kids disco every night in the theatre, he loved it and straight afterwards there was usually a show for the entire family. These were usually ok but we did see a couple of stinkers, so quietly left hoping no one would notice.
You can access the other Hotels (Akumel and Tulum) - I think I would stay in one of these if we visit again as they seemed a little smaller and quieter. You can't access Sian Ka'an, they won't even serve you drinks at their bar in the beach.
We did a couple of trips, one to Tulum ruins (cost $60 for 2 adults, kids free if sit on your knee). We really enjoyed it there and only a 15 minute drive from the Hotel. There were some Canadians who were swearing and mocking Eastern Europeans which was a little annoying to listen to, but other than that a great day out.
We also did the dolphins in the Hotel, it was ok and they seem well looked after. I found a couple of the guys who worked there liked to stare a little too much if you know what I mean, but don't let that ruin the experience!
Steer clear of the privilege club, my fiancé signed up for it but I think it's a load of rubbish - email me if you have any questions, I'll be happy to share our experience of the hard sell!
In a nutshell, the Hotel is good, rooms good, a lot of the Reception staff are terrible and don't care about your problems, restaurant staff and bar staff were good.
I would stay again but in the Tulum or Akumel.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Marina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded January 21, 2014

Dear Tripadvisor user,

Thank you very much for taking time to share you experience at Bahia Principe Hotels & Resorts and for your comments. It is a pleasure to know that you enjoyed all our facilities.

We are truly sorry that we could not fulfill your expectations in other facilities. We have sent your comments to take stronger actions to improve where is necessary.

We would like to welcome you back at any hotel of our chain.

Best Regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed January 16, 2014

This was our 6th year returning to Coba and it was just as Fabulous as ever. If you have never been, the Grand Bahia Principe Resort is like a small city-with lots of activities for all ages. First of all, the hotel and grounds are beautiful and well kept. The staff is courteous and always willing to do their best to serve your needs. We spend our day at the Akumal beach, which is a short walk from Coba (or you can take the trolley) and we never have an issue getting a lounge. Our family's favorite beach activities include volleyball and sailing. My youngest child always makes new friends and spends the day socializing at all of the various pools! Additionally, there are "quiet" pools if you just want to read your book without distraction and there are "party" pools that provide ongoing daily activites for the more energetic. After dinner, my husband & I enjoy early dancing at the Premier Lounge on Coba and, if still ready to continue dancing, we join the kids at the outdoor entertaiment at the Hacienda outside the Sports Bar. Of course, there are other activities going on at night, including a nightly show- my favorite being the Michael Jackson performance. I cannot wait to return next year!

  • Stayed: December 2013, traveled with family
    • Value
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    • Sleep Quality
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13  Thank BEW78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded January 21, 2014

Dear Tripadvisor user,

It is a pleasure to read your comments about this great experience at Bahia Principe Hotels & Resorts.

It is rewarding to read that these vacations were full of joy and now your family has a lot of beautiful memories.

We are looking forward to welcome back soon.

Regards,
Family holidays with Bahia Principe Hotels & Resorts
Nayma S. Amabiles
Grand Bahia Principe Coba

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