This was our 3rd trip to the Grand Bahia Principe Coba. Had a nice flight with Apple Vacations on Frontier, and then a 2-hour ride to the hotel with a couple of stops on the way. Check-in was easy - we were in Building 24A on the 3rd floor overlooking the quiet pool and swim-up bar. The room was fine - king-size bed, dresser, sitting area, table and chairs, and a nice balcony with a couple of chairs. The bathroom was big enough for two of us and our stuff. The shower was a challenge to get into and out of - very high-sided Jacuzzi tub, not easy for anyone with short legs (like me). We had a couple of room issues during our stay. We did not get towels one day. We asked the housekeeper in the hallway for towels, and she said we would get them in 5 minutes. Well - two hours later we were still waiting. We wouldn't have been in any hurry except it was one of the nights we had dinner reservations and needed to shower and change for dinner. A call to the front desk and we were told they would send towels right away......and we waited another 45 minutes with no towels. We finally dismantled one of our towel animals and used what we could to get clean and dry. Later on that night, after dinner, drinks, etc., we returned to our room and finally had towels, several hours too late. Another evening, a drunken tourist knocked on our door insisting that our room was his room (not the hotel's fault). His companions managed to convince him that he was wrong and took him away, but we found that our "do not disturb sign" was missing. Again, we had to ask for a replacement several times before one of the housekeepers just took one off another room and gave it to us.
We were pleased to find that our dinner reservations had been made for us in advance with no effort on our part. We wanted to change one of them and found it very easy to do so. We ate at Le Gourmet (very good), Portofino (not our favorite - had gnocchi that were incredibly heavy and doughy), and the Mediterranean (the best - excellent appetizer buffet with a wonderful cheese selection, great shrimp). The first night we went to the main lobby to eat in the main buffet. It was pouring rain and the lobby was packed. We could not get any service to have a pre-dinner drink, and when my husband went to the bar, he found one bartender doing nothing and the other was surly and unfriendly. The thatched roof in the lobby was leaking very badly with large puddles of water everywhere, and the whole atmosphere was frenzied, loud, and not very relaxing. We had dinner in the main buffet - large selection, good service. After this we avoided the main lobby for the rest of our trip - stayed in the "premier" lobby with a nice bar, excellent service (a gold star to Ofelia who always remembered both our before and after dinner drink orders), and we ate at the Cozumel buffet. This buffet is smaller with fewer choices, but we always found something good. It was especially nice for breakfast, never crowded and always good service. We had lunch a couple of times at the La Casita snack bar near the pool - the hamburgers were awful, but they had lots of other choices. We liked the made-to-order pizza, and also liked the wraps and the selection of salads, and of course the guacamole and chips.
We enjoyed the quiet pool ("premier" pool). We always managed to find seats with some shade, although we are early risers so we beat some of the crowd. The swim up bar was fun, and Pedro, Jaime, and Ruperto did a great job serving all the customers.
A couple more small issues - quit with the vacation club sales pitch. We were not really hassled, but it is annoying to get calls and invitations for special meetings, special dinners, etc., knowing that we are not interested. Also, the shuttle service to the Hacienda is ridiculous. We went over there one evening before dinner to do a little shopping. We had no trouble getting a shuttle to the Hacienda, but getting one back to the hotel was absolutely a terrible experience. We waited nearly 45 minutes - keep in mind that the signs on the shuttles do not always reflect where they are really going - asking every shuttle "Coba Premier Lobby?" Finally one driver said yes, so we got on. He went to the Coba main lobby....when we asked him if he was going to the premier lobby he said no!! Not that big a deal, but another small annoyance. Check prices before you buy - we bought some medication at the pharmacy for $25 US and found the same thing at the airport pharmacy for $3 US!!
Overall, we enjoyed our trip. We have been to Mexico many, many times and realize that nothing is perfect. The small issues did not ruin our vacation, just temporary annoyances. We would return to the Coba, it is always a good value for the price.
- Official Description (provided by the hotel):
- Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. WiFi access in the lobby (1h per day free of charge), buffet restaurant, 4 a la carte restaurants, 8 bars, 2 snack bars. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Family Junior Suites and Master Family Suites, the perfect choice for families, including: All the facilities and services of a Junior Suite; bathrobes and slippers for all the family for use during your stay, children's bath kit, welcome basket with sweets, mini-bar with juices, shakes, milk and soft drinks for children, two fully independent connecting rooms (Master Family Suites), Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more less
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- Also Known As:
- Gran Bahia Principe Coba Akumal
- Hotel Gran Bahia Principe
- Bahia Principe Coba Mexico
- Gran Bahia Coba
- Gran Bahia Principe Resort Coba
- Gran Bahia Principe Coba Hotel
- Gran Principe
- Gran Bahia Principe Mexico
- Bahia Coba
- Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico