We Loved TAO and would highly recommend this apartment. We have been to the other properties at this resort and loved them all. They all have their nice little touches that make each one special. The TAO is definitely a step up. We bought all inclusive bracelets with the owner’s discount, which was great. The service the food at SIAN KAAN buffet which is the closest is the best and very well presented. The staff are amazing and treat you like royalty. If you are a beach person you would be better off staying at Tulum which however is less upscale then TAO and much less spacious.
The efficient tram system makes the distance to the beach unimportant; unless you need an ocean view. Internet was free at TAO center (very fast and the closest to our apartment) and also at SIAN KAAN, but much slower. Certainly good enough to keep in touch with home. Buffet was very good.....we actually preferred it to the Maiko restaurant at SIAN KAAN. Alux was very good as well.There is a separate beach area with private bar for SIAN KAAN only, so we used it. The sand on the beach is outstanding with occasional rocks in the water so you may want to bring water shoes.There is a lot of surf and they have put in manmade rocks to help keep the waves down. Sian Ka'an has a private beach section with a full bar I heard that the service there was exceptional!