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Grand Bahia Principe Tulum
Ranked #10 of 23 Hotels in Akumal
Certificate of Excellence
Reviewed January 25, 2014

The hotel was great! Friendly staff, great food and lots of it. In fact, the Buffet was gigantic; almost too many choices. The rooms were clean and the beach was fantastic.

We started our days at the snack bar on the beach. They had everything you needed for breakfast and you got to enjoy a sunrise on the beach without crowds.

  • Stayed: January 2014
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6  Thank Pvgilbertsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear Pvgilbertsd,

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions.

We have already sent your nice words and thanks to the departments involved and in the name of the whole Gran Bahia Principe Riviera Maya resort, we want to thank you again for your valuable comments and for convincing other future travelers to visit our resort.

We wish you all the best,

Yours truly,

Wendy Garcia
Grand Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,715 - 4,721 of 13,122 reviews

Reviewed January 25, 2014

Can't say enough good things about this resort! We stayed in the Diamond Club which was worth the upgrade. If you enjoy a quieter area then I recommend this. It is very easy to travel the whole resort using their shuttle service which comes by frequently. The food is amazing. The buffets are huge with an incredible selection. The rooms are kept spotless as well as the grounds! We had no problems at all with AC, hot water, etc. The staff is very friendly and helpful with whatever you require. There is 24 hour access to the snack bar which provides hot meals / snacks and alcoholic beverages. Truly an amazing place!

Stayed: January 2014, traveled as a couple
6  Thank Dckanjcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear Barrie,

Grand Bahia Principe Resort thanks you for providing us and other Trip Advisor users with your kind feedback and recommendations. It is nice to know that our guests take their time to express their impressions.

We are pleased to know that after all your stay was a fabulous experience and that you had enjoyed your selves at Bahia Principe Tulum.

It would be a pleasure to welcome you and your family back to your second home at the Mexican Caribbean.

Wishing you the best,

Wendy Garcia
Grand Bahia Principe Tulum

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Reviewed January 24, 2014

This was our 4th visit to Gran Bahia Principe Tulum and we have enjoyed every visit. The vast grounds of the resort are in immaculate condition and under constant care. The carts which carry visitors to and from each of the three hotels are more frequent than in our previous visits and make travel within the resort very easy. Thanks to Cesar for the great service. Our room was in excellent condition and kept very clean with great care from Adele. We really enjoyed the staff at the Tulum Buffet. We have got to know a few from previous visits and to have them remember us and to treat us in such friendly manner was so wonderful. Special mention to our daytime waiters, Manuel, Juan, Antonio and Rosalia, also nighttime waitress Maria. They went that extra step with great service and friendly humor. Also the attention from the buffet manger, Jaime Sagastume, was greatly appreciated. The food at the buffet was top notch with great variety. We also enjoyed the a la carte restaurants, Don Pablo, Le Gourmet, and Arlequin. Catch the dinner show at the Mikado, good fun. The beach was wonderful and lots of area to find a spot to catch some sun and a long stretch of beach to enjoy a relaxing walk. There are some rocky spots in the water but plenty of areas to swim and snorkel. The lobby bar has good nightly entertainment and lots of seating with good service. Another thank you to one of the Tulum managers, Felix from Austria, for the friendly chats and checking on our needs. All in all a wonderful trip and would highly recommend this hotel to everyone!

  • Stayed: January 2014, traveled as a couple
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4  Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear Catherine M,

First of all thank you for trusting the Grand Bahia Principe Tulum Resort. We really appreciate you taking the time to send us some valuable comments about your stay with us. All the comments and suggestions we receive from our guests are very important to maintain the quality and the service in the Grand Bahia Principe Riviera Maya Resort and there is no better quality control than yours, as a repetitive guest of seven times!

It is for guests like you who send us some nice, inspiring words after their holiday, that our personal finds every day the motivation and energy to keep on the good work. I am very happy that you appreciated the service and personal attention of the employees and I hope we can repeat this wonderful experience in the near future. It was our pleasure to be at your service!

We thank you for recommending our hotel and it will be a pleasure to pass yoru words on to all the staff who went the extra mile.

On behalf of the entire team we wish you the very best,

Yours Truly,

Wendy Garcia
Grand Bahia Principe Tulum

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Reviewed January 24, 2014

The customer service level at the Tulum location was amazing. Maximiliano Agusti (Tulum Guest Service Mgr) and Hugo Hernandez were extremely helpful and very accomidating to our many needs. . We had a family vaction over the New Years holiday and the place was full-- a LOT of people. We were travelling with someone who had handicap -difficulty walking. Maxi personally oversaw resolution of room issues, room service (non exists), personal transportaion for our group of 9 and even on a number of occaisons drove our group of 9 to restaurants. New Years Eve dinner he even assigned us to the retaurant he would be overseeing to make sure that everything would be perfect. For New Years celebration (wild party) in the Plaza (4,000 guests) Maxi and Hugo coordinted and met us to escort us to reserved table for us!! I am in the service business and i must say that this experience with Maxi and Hugo was exemplory!!!!! They were VERY busy during our stay but they made you feel like you were the only one there.

Room Tip: The property is huge very nice and clean!! you definitley want to get a room in a building close to...
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  • Stayed: January 2014, traveled with family
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4  Thank MKJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear Steve F,

On behalf of the entire Grand Bahia Principe Tulum team we would like to extend our thanks and appreciation for you having chosen our beautiful hotel!

It makes us very proud to read that Mr. Maxi and Mr. Hugo went out of their way and that they have followed our policy to exceed our guest's expectations.

We will be looking forward to welcoming you back in the future.

Yours Kindly,

Wendy Garcia
Grand Bahia Principe Tulum

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Reviewed January 24, 2014

Having been to the Bahia Principe Coba 6 times, we decided to try the Tulum resort for this last minute vacation. From the moment we arrived to the sad moment we left we were treated like Royalty.
Despite the "less than desirable" weather we had a tremendous time. We were put in room 1123 and, while smaller than the Junior Suites at Coba, it was very comfortable, well maintained by the staff, and had a marvelous view of the ocean.
The food at the resort(s) was great. We dined at Don Pablo on two occasions and the meals and service were outstanding (thank you Zenon). We also had a supper one evening at the Mikado (Coba) and it was really good. We had breakfast a few times at La Gran Tortuga and also the Cozumal (Coba), and while not as large a selection as the larger buffets, had a real nice ambience and decent selection. The food at the Los Olas snack bar was tasty as well.
On the few nice days we had we spent them by the quiet pool.
Everywhere we went the staff were exceptional. It was truly like being around friends and family. While I saw quite a few friends at Coba and Sian Ka’an again, it was wonderful getting to know the staff at the Tulum resort. A special shout out of thanks goes to Felix, Hugo, Jorge, Maxi, Diane, Luis, and Javier. You made this an incredibly special holiday and we will be coming back in the not too distant future I am sure.

  • Stayed: January 2014, traveled as a couple
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2  Thank ThurmanHofF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear Barry and Pat,

We, the team of Grand Bahia Principe Tulum, love to outline the fact that you made up your choice and visit our hotel Tulum. We are honored, and pleased that you decided to visit us, and on behalf of the entire team we like to say 'Thank you'.

It makes us very proud to receive repeting guests such like you, and it guests and friends like you who motivate our staff due to the warming words.

Our operating team of Grand Bahia Principe Tulum will be looking forward to welcoming you back in the close future and like to recall 'Mi casa es su casa' - My home is your home.

Yours truly,

Felix Schlokat
Subdirector of Grand Bahia Principe Tulum

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Reviewed January 24, 2014

this is a very bg hotetel spread over a large area,there is something for everybody.quite areas busy areas pools bars,you name it,we loved it ,the biggest beach ever,great time,happy days will go again

Room Tip: if you like the beach pick a room near beach,big hotel some rooms far away but free trolly ride
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  • Stayed: January 2014, traveled as a couple
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2  Thank kenramsden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Director de Relaciones Públicas at Grand Bahia Principe Tulum, responded to this reviewResponded January 26, 2014

Dear kenramsden,

We were delighted to read that you had a wonderful time with us. Thank you for taking the time to write on your experience here at Trip Advisor.

At the Bahia Principe Riviera Maya Resort we take pride in offering our guests comfortable accommodations and the very best in food and beverages. Your review is motivating as it reflects that we continuously exceed our guest’s high expectations.

Thank you for giving us your nice feedback about the time.
We hope that you will not hesitate in returning in the near future and we will have the pleasure of welcoming you again.

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera

Wendy Garcia
Grand Bahia Principe Tulum

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Reviewed January 24, 2014 via mobile

We has never been to Mexico before and were recommended the Bahia Príncipe.
We went late November for our honeymoon and we loved every minute of it!
The weather was poor the first day but the following 6 days were touching 40c which was perfect. We stayed in tulum, 1 of 3 of the hotels on the resort! We were immediately upgraded to a deluxe suite as we were honeymooners which was amazing! Our bed was a queen size and the room was an ocean view! Staff were lovely, food was great and the Japanese a la carte restaurant is an absolute must! Perfect hotel, perfect location, perfect holiday! We will certainly be back before we start a family! Perfect for couples
Before

Stayed: November 2013, traveled as a couple
Thank Fayesywasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded February 10, 2014

Dear Fayesywasey:

Thank you for choosing the Bahia Principe Riviera Maya Resort for celebrating your honeymoon.

It is an honor to serve you during such a unique holiday and to know that we have made your stay a memorable experience.

We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on going the extra mile.

Awaiting the moment of welcome you for your anniversary.

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250, Local B, Akumal, Municipio Tulum, Quintana Roo. 77760 | Local B, Akumal 77776, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Casino Hotel in Akumal
#4 Family Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Romantic Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
Price Range: $170 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico

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