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“Fantastic holiday, some tips and tricks”

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Grand Bahia Principe Tulum
Ranked #10 of 22 Hotels in Akumal
Certificate of Excellence
Reviewed May 2, 2013

This was our first trip somewhere "exotic" together, and the Grand Bahia Principe Tulum (here on referred to as BCP) was exactly what we were looking for.I apologize for it being so long, but I don't want to leave anything out! towards the bottom are the tips, if you prefer to skip our "experience" stuff, although there are a few tips mixed in there. I will start with being picked up at the airport. we booked through Westjet, so we had an arranged ride, and WestJet set up a very useful and personalized website with a suggested travel list and some tips. the very first tip was that our bus and the coordinators would be outside the airport, and to not engage the "coordinators" inside the airport. now I haven't been to Mexico before, so when the said there would be people in the airport offering us a ride to the hotel, I did not expect the swarm of hawkers that greeted us as soon as we walked out of the customs and baggage claim area. Honestly, it was hugely intimidating. but if you already have arranged transport, don't even look at the hawkers, they are intimidating and they know what flight you came on, so it may seem like they might be your transport, but they are not. but as soon as you walk outside there are people gathered around signs indicating the travel company, so we looked for the Westjet/bestday sign and they had a checklist with our names on it. That bus took us to the resort. So I had read complaints about the bus ride taking so long, and its true, it was long as they had 3 resorts to take people to, but Ricardo (our coordinator) was quite entertaining and there was beer for sale, so it didn't seem so bad.
When we arrived at the resort, it was dark out but warm. the Lobby is pretty open air and very nicely decorated. since this is where internet is available, there are lots of comfy chairs scattered around the central carved column. the front desk had no line, (there were only a few of us on the bus) and they started the paperwork immediately and gave us excellent marguritas as a welcome cocktail. then the guy gave us a map and marked important spots on it for us. then a porter took us and our bags to the room in a golfcart. we were on the ground floor, so not really much for a view, but we were facing the ocean, so we could catch a glimpse of it, and beach. the room was large with tiled floors and a clean rustic sort of feel. there was a flat screen TV and a minibar. the bathroom was a little small, but more than passable. the buffet was still open, and we hadnt had anything other than airplane food and pastacios, so we went to the buffet. now at that time of night (probably quarter to ten) they are gearing up to shut the buffet down, so while there were still tons of options, it was well.. it was buffet food. but the drinks were good and the service fine. then we went down to the beach with pina coladas and hung out on loungers under palapas, which are everywhere on the beach, and watched the stars. a good first night.
the next day we could actually admire the grounds, which are very well kept, and in fact there is constant maintenance being done on the grounds the whole time we were there. Birds are all over the place, and the gardens were nice, with flowers and coconut trees. The buffet was really good for breakfast, lots of choices and everything seemed pretty fresh for a buffet. Lots of fresh fruit as well as an omlette station and pretty much any typical breakfast food you can think of. Servers happily bring you coffee, but be quick if you dont want milk in it, because they pour it automatically. the worst part of breakfast was that they didnt come around nearly frequently enough for refilling my coffee (I'm a coffee junkie). the Buffet overall was very good, and when we went to the Akumel bufet for dinner, there was a mariachi band going around the room, which was pretty fun.
The beaches were clean and from BCP Tulum you can walk along the beach to BCP Akumel, which seemed much more crowded than the Tulum beach, but also much less windy. and really, if you get past the crowded section of beach, there is a little quiet spot where there are tons of fish in the swimming area. A note about swimming areas, while there aren't designated areas persay, there are places that they have placed barriers to make swimming safer. the whole time we were there, red danger flags were up due to high wave activity, but if you stayed in the areas that had breaks you were fine to swim. we wore sandals in the water because there is old reef rocks along close to shore that would certainly cut up your feet, but it was great swimming if you just had footwear. definitely take snorkel gear with you. we bought goggles in the lobby store and just held our breath to look at the fish, but it would definitely be worth the purchase of snorkel gear.
Make sure you make reservations for A LaCarte dinners early. we had a hard time getting decent times for dinners at the restaurants we wanted, but wound up with good choices. we went to Tequila on Tulum, Dolce Vita on Akumel, and Mikado on Coba. all were excellent and served a different "welcome" cocktail as soon as you sat down. I loved the A La Carte restaurants, with thier formality, the pull out my chair and put the napkin in my lap. It was fun and made us feel pretty rich. the food at each restaurant was delicious, and beautifully presented. we were a tad bit disappointed with Tequila, which was Mexican, but didnt seem like true mexican food, but rather the same "mexican" we get here. not to say it wasnt good, just not as authentic as we hoped. Mikado was awesome, we got to sit at a grill which is super hot, I got a little sweaty sitting for dinner, but worth it to watch the chef and his tricks. the servers there were super attentive, more so than any other restaurant.
Each night the resort had a play on, which was really cool. we only went to 3 of them, the first was an hour long musical rendition of Avatar. I know, its hard to wrap your mind around, but the performers were excellent, certainly not broadway, but excellent, it was highly entertaining with amazing stunts and good choreography. the second was a Micheal Jackson tribute, which was way better than we thought it would be. the young man that portrayed MJ was awesome, and had almost every move down pat. the third was the mexican Fiesta at the Hacienda, and it was amazing. we loved every second of it. huge cudos to the entertainment team. Also on the entertainment team, there always seemed to be something going on around the pools during the day, and while we didnt partake, it looked like those that did had a lot of fun.
The Hacienda. its kind of a little shopping district in the resort. very nicely laid out, but make sure you go inside the hacienda as well, don't just go to the carts outside. most things inside the hacienda are a little cheaper, but a bit more commercialized. there are a lot more option for most things inside the hacienda though. and make sure you barter with them, they dont really expect you to just pay the price they set on things, and are not offended when you offer them less. Here they are not very aggressive, not like when you go to other districts like Playa del Carmen, where you are propositioned constantly and aggressively in a lot of cases. And don't believe them when they start in about profit. if you go below thier acceptable profit line, they simply won't sell it. and you have to be prepared to walk away. especially in Playa del Carmen, once you start to walk away they will generally give you the price you were willing to pay. even when that price is half of what they started at.
About Playa del Carmen. it is nice, and it was fun to wlak up and down fith avenue and do some shopping, but if we had known there was easy access to the ferry to Cozumel, we would have done that instead. Seriously, just walk straight down to the beach and its to the right. and its quite frequent.
If you choose to go off resort without booking a tour, you can. a cart will take you to the bridge then you walk out of the resort. waiting there are cabs. if you were planning on taking the bus, and want to stick to that, say no, gracias and keep walking. the bus stop is just to the right, up the road a little, and costs about 3 USD each way. if you do want to take a cab, they will ask where you are going and give you a price. again, don't be afraid to barter and make sure you have settled on a price before you get in the cab. We were offered 50 dollars USD to go one way to Playa del Carmen, and wound up with him waiting at a parkade for 3 hours and a round trip for 50 USD. Moral of the story: BARTER!!
Tipping. this is a hard one. when we got there, we ran through our tipping budget very quickly at first, because we tipped everyone we came into contact with. if you can afford that, certainly most of them deserve it. But we found that the service didnt change much whether we tipped or not, but certainly most of them hugely appreciated it. room service was a good one to tip, we got a different towel art each day (not sure if that was for the tip or not, but housekeeping works really hard and deserves a dollar a day, at least.) at first we tipped the fridge guy, by leaving a dollar in the fridge, as one review I read said they got extras for tipping. but we didnt get any extras and so we only tipped a couple times throughout the week. drink mixers- thats your discretion. certainly they work hard, and we tipped the guy we went to regularily for drinks, at first every time we got a drink, but eventually we toned that down to a couple dollars a day. the service didnt change when we scaled back. buffet servers we only tipped when they were exceptional. one breakfast server we had was amazing, and was quite embarrassed when we tipped him, but we did anyway. If a golf cart driver stopped and picked us up when we were walking somewhere, we usually tipped him, but if it was one of the regular lobby to lobby drivers, we didnt usually.

  • Stayed: April 2013, traveled as a couple
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9  Thank Tria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Tria :

At the Gran Bahia Principe Resort we take pride in offering our guests good accommodations and the very best in food and beverages. Your review is motivating as it reflects that we continuously exceed our guest’s high expectations.

Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more.

Thank you for make a comment for our shows, some of them are specifically made for our Grand guest. We will pass your positive comments to our animation department.

As we love to receive the positive comments, we also are taking notes about the things that we can improve and make it better for our guests.
It would be our pleasure to host you again.

Warmest Regards
Massiel V. Damm
Public Relations

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5,263 - 5,269 of 12,791 reviews

Reviewed May 2, 2013

Most amazing place I have ever stayed. So beautiful and clean all the time. Also, the staff was extremely hospitable and understanding. I had to change our room and some dinner reservations, and there were no questions asked or problems at all. The staff is so unbelievably nice and energetic! They were so refreshing to be around and made our stay effortless, relaxing and FUN!! This was my second time here, and I definitely recommend it- excellent location, food, activities, and people!

  • Stayed: April 2013, traveled as a couple
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1  Thank Marissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Marissa:

We feel much honored to read your kind remarks in regards of your second visit to our hotel. On behalf of all the associates of the Grand Bahia Principe Resort, I want to express our appreciation for the time you took to write and describe your appreciations of the service we provide.

Thank you for staying with us already twice, and we look forward to be able to welcome you back for a third time.

Best wishes,
Massiel V. Damm
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Our family of 11 ages ranging from 8 to 72 stayed here 6th to 20th April 2013. We booked a private transfer through USA travel which was stress free straight to the hotel . Quick check in and luggage taken to our rooms. The whole complex is immaculate , the staff are friendly and so helpful . Our rooms very cleaned thoroughly everyday I witnessed how hard the maids work in such hot weather too . The food was varied and we enjoyed 6 al la cartes at Mikado, Portofino, Tequila, La Tortuga, Don Pablo and Dolce Vita all were excellent although my birthday meal at Mikado did seem a little rushed , we were in and out in just over an hour . The Tulum main pool is the best its the party pool always lots happening if thats what you like. My sister had problems with her room and the staff endeavoured to sort it out they even got friendly with the repair guy . Some of the family swam with the dolphins, we did Xplor a definite MUST it was a fantastic day and great value for money (we booked before we went on line so no queueing when we got there ) Also did Coba ruins , dont book a trip its a rip off get a collectivo to Tulum then change to Coba and a taxi back . Book a guide though as its fascinating to hear about the Mayan culture our guide William was fab. Did Tulum ruins again by collectivo , and swam with turtles at Akumal beach . The best holiday ever and cant wait to return . A true piece of paradise THANKYOU GBP

  • Stayed: April 2013, traveled with family
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7  Thank Paula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Paula:

The nice notes like the one you kindly posted on the Trip Advisor webpage are very appreciated by us. Thank you for taking some time to express your impressions during your stay at the Grand Bahia Principe Resort. It was delightful for all our staff to read that you appreciate the service of all of them, the beauty and the cleanness of our premises and facilities and the good work of our staff. Your comments encourage us to continue improving our services.

We hope that we will be able to welcome you back for a second stay to our resort and we will make sure your stay is nothing else but an amazing experience again.

Warmest Regards
Massiel V. Damm
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Just returned from our holiday, it was fantastic one of the best places I've ever been and I've had many a holiday.

The resort is clean, tidy and beautiful. Our room overlooked the pool and the sea.

Weather was amazing, we only went for one week but totally worth it.

Staff were very helpful and always smiley :) Champagne for breakfast made my holiday :) local drinks in the resort are fine but we had a trip to Coco Bongos which was amazing but the drinks in the local bars were rough, got really bad heartburn.

Food was great, lots of variety and great quality. As there are 3 resorts in one you can eat and drink in all bars and restaurants so nothing gets boring.

Would highly recommend it and am definitely returning.

  • Stayed: April 2013, traveled with friends
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4  Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Claire:

We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Hotel. We thank you for your support and above all your recommendation that makes our team proud.

We thank you for recommending our hotel also to your friends; the best publicity is the one that people make at home after their holidays. We will be happy to receive you again for another visit to our hotel.

We would love to welcome you back in your second home at the Mexican Caribbean. Please feel free to contact me to create and wonderful experience again for second stay.

Best Regards
Massiel V. Damm
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Everything about Bahia Principe Tulum was incredible.
The buffet food and mandatory reservation restaurants were all delicious and had great service.
The shuttles were running constantly and were very helpful in both Spanish and English.
The beach was immaculate and actually had quite a variety of sea life to be seen with just a mask and snorkel.
The fact that you get to utilize three resorts for the price of one is mind blowing to me but this is the case with Bahia Principe.
The staff was always accommodating, friendly, respectful, and professional.
I'm 27 and my girlfriend is 24. Bahia had a very enjoyable combination of party scene where we could get drunk and have fun. At the same time is also allowed us to get dressed up and have nice, romantic dinners.
Thanks for everything and we will be back.

  • Stayed: August 2012, traveled as a couple
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2  Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Ben:

We would like to say ¨gracias¨ for deciding to give us an opportunity to enjoy our services at the Grand Bahia Principe Resort.

We will pass the comments to the team, they will be happy that you have noticed their services. At the same time we are appreciative with your fine impressions of our food and beverages department and would like to mention that we will be very happy to welcome you back here at Grand Bahia Principe Tulum for more nice memories and delicious drinks.

On behalf of the entire team we thank for your positive comments to us moving through this social network always consulted and appreciated by many travelers.

Please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kind regards
Massiel V. Damm
Public Relations
info.tulum@bahia-principe.com

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Reviewed May 1, 2013

Provider - West Jet.
Flying into Cancun from Toronto was normal. We reached very late around midnight - so the bus was taking us directly to the Tulum resort without any stopovers. It was a 1.5 Hour bus ride but very comfortable ride.
Resort - Great resort, Great pools. No issues in finding beach chairs. Staff is always very helpful. Rooms were neatly done every day. What I did not like - is the beach. There are rocks everywhere. I mean everywhere. You HAVE TO HAVE Water shoes. But you still cannot enjoy being in the ocean as you will not be able to stand comfortably. There are also big sand bags to break the waves - which is for safety. But it spoils the ocean view when in the water. However the sand on the beach is great. I had a great time relaxing.
Food - Food was great. Tons of variety. No problems there. And since there are 3 resorts together (Akumal/Tulum and Coba) you can eat at any of the buffets.
Timeshare - No one approached us.
Checkin/out - Smooth. No issues there.
Kid friendly - YES, absolutey. There is a kids camp which is run by a very nice lady. My daughter would actually want to be there everyday since they were having fun with other kids as well.
Rooms - Very comfortable beds. Nice large rooms. very quiet as well. TV is there and plays a lot of US Channels. (But who is there to watch TV).
Summary - A great resot. Had a great vacation. The beach is a bit of a sore point for me because of the rocks underwater.
Will go back - Yes sure. It was a great vacation.
Will choose West Jet - Yes sure. Everything was very well organized. Although while coming back - I had only 2 Check-in Bag (Was allowed 3) since we were 3. One was overweight. The agent will refuse to take it and was forcing me to pay. Luckily I had an empty backpack - and just dumped my stuff there and checked that in. . Total weight stayed the same. How stupid.

  • Stayed: April 2013, traveled with family
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Thank Saurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Saurav,

Receive cordial greetings from all the team working at Grand Bahia Principe Riviera Maya Resort.

We would like to thank you for bringing to our attention the comments about your stay in our Tulum Hotel.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy as well as the good service from our employees. At Bahia Principe our goal is to make your stay become an unforgettable experience.

Looking forward to seeing you soon and welcome you once again!

Regards from Mexico!

Massiel V. Damm
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Strengths
1. Beautiful grounds, gardens and setting
2. Friendly staff
3. Nice rooms
4. Virtually every room is near the beach
5. Nice Hacienda and shop complex
6. Good transport within the 3 hotel compound
7. The road to Playa del Carmen
Weaknesses
1. Horrible food, both variety and quality. If you enjoy good food avoid this hotel a tall cost, they suck even at the local specialties like guacamole and fajitas. The food is really bad and tasteless at breakfast and dinner. The beach restaurant only serves burgers and sausages they taste really bad. If you are on a strict diet, the NO EAT type, you should be OK. No expresso coffee at beach restaurant and difficult to get anywhere. Foodwise this is by far the worst of the 4 hotels I have been in the Riviera Maya, the best being the Catalonia Royal just some 5 miles away. I even spoke to americans who did not like the food !!! This really says something about the food quality! So if you really must use this place, avoid the all inclusive and take the 'colectivo' transport to go out to dinner at Playa del Carmen where you are able to get delicious food at reasonable prices. That is waht we did aniway, after 3 days we refused to have dinner at the hotel and went to Playa instead.
2. Room cleaning services are relatively poor with incomplete replenishments of the fridge but decent cleaning, although they tend to be late in the day (17:00h)
3. All inclusive users must still pay for the safe USD 5 per day, which seems absolutely ridiculous to me and a theft really.
4. The beach is clean but rocky, particularly in the water. They have some kind of artificial sand retainers in the water which destroy the view, but so far they seem to be inefective. Plus, when the staff cleans the sand retainers they polute the water for days. As far as I am concerned there are much, much better beaches in the region and in the Caribean. So if you are a beach person, avoid this place.
5. In my view beach towels are way too short, actually so are room towels.
6. Too far away (20 min.) from where you can get decent food
7. I will not be going back to this place, even if it's the only remaining hotel in the Mayan Riviera.

  • Stayed: April 2013, traveled as a couple
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5  Thank JorgePoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this reviewResponded May 4, 2013

Dear Jorge:

Thank you very much for taking the time to write us such a detailed review about the Grand Bahia Principe Tulum Resort. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards.

We are very concerned to read about your disappointing experience and we are sorry to hear that we could not fulfill your expectations. We are not happy to read that the food has not lived up to your expectations; we always take note of those comments which indicate opportunity for improvement, however we were very impressed for your comment since we are very recognized and highly recommended by the quality of our food and delicious flavors.

Concerning the beach area, the beach is public in Mexico for which the hotels can not change the natural aspects as coral, reef and rocks, located at the entrance of the beautiful Caribbean Sea and may sometimes molest people during their swimming session. In front of the Grand Bahía Príncipe Riviera Maya complex we have about 1.3km beach area where rocky areas and white sand areas alternate and give the opportunity to everybody to move freely to find the perfect spot to swim or enjoy.


Please be assured that we have addressed your letter to every manager in order to take measures as we always strive for excellence in service. We will do our outmost and work to improve your next experience with us.

We hope we can get another chance to restore all your confidence in Grand Bahia Principe Hotels and Resorts.

Sending you my kindest regards,
Massiel V. Damm
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250, Local B, Akumal, Municipio Tulum, Quintana Roo. 77760 | Local B, Akumal 77776, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Casino Hotel in Akumal
#6 Family Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Romantic Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
#10 Luxury Hotel in Akumal
Price Range: $167 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Bahia Principe Tulum 4.5*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico

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