This place has a lot going for it from my perspective. I wanted an all-inclusive with snorkeling off the beach and a friendly, relaxed atmosphere. We've been to some of the super-large la-dee-da resorts where NO ONE ever struck up a conversation with us. At the Oasis Tulum, it's friendly. I'm not sure what gives a place the kind of relaxed vibe that makes people strike up conversations with strangers, but the Oasis has it for sure.
We loved the Piano Bar in the lobby! Pianist Marcello is a big plus for the Grand Oasis. I also appreciated the friendliness of the wait staff, cooks, and housekeeping personnel. And the concierge was a plus. One night I left a small insulated bag at the hotel's Al Sur restaurant and was having trouble locating it via the front desk and the Lost and Found people. When I returned to Al Sur to see if the staff there had seen it, hostess Diana took the initiative to personally help me retrieve the bag from Security. She could have told me to go through prescribed channels but when she heard how unsuccessful I had been, she took the task in hand in a most impressive, capable manner. The eggs-to-order cook Iver was one of our favorites, too.
The beach is gorgeous, the snorkeling decent, the food good, the staff friendly, and our stay very pleasant.
This is a quiet, laid-back resort worth trying. I agree that some of the areas are not well-air-conditioned, e.g., the 3rd floor, and if you need U.S. style hyper-a/c, this may not be the place for you. Water was turned off a couple of times for an hour or so. And it's true that many of the front-desk people are not empowered to take corrective action and one can feel put off. But since the hotel has the features I look for, I have to rate it Excellent.
- Official Description (provided by the hotel):
- A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more less
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- Also Known As:
- Grand Oasis Tulum Riviera Maya/Akumal, Mexico