We traveled with a group of 19 (5 rooms total) one had no air conditioning, one flooded with sewage after it rained, two lost power, two rarely cleaned.one had no hot water the entire stay! All inclusive but alcoholic drinks really watered down, have to stand in line sometimes for half an hour to make a reservation in one of their restaurants. Seems as if operating on a shoe string budget. No responsiveness from the front desk as if there is no one in charge. Not very accommodating when things go wrong. We will not be back.... Even if they offered it for free! Only thing going was the beach was beautiful and the waiters were very nice.... That's it! Stay somewhere else!!!!
- Official Description (provided by the hotel):
- A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more less
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- Also Known As:
- Grand Oasis Tulum Riviera Maya/Akumal, Mexico