My husband and I just returned from a one week stay at the Grand Oasis Tulum. Drive from the airport was really far but check in was a breeze.
ROOM: We stayed in a garden view room (2319) it was supposed to come with a balcony but instead we had one with just a glass window that did not open. Asked for a balcony as we both smoke but they never did have one available.. wasn't too big of a deal as you can smoke right outside of your door in the hallways. The room was always clean and fridge stocked daily. The only thing I did not like about the room was the water pressure was not very good for taking showers.
BEACH: The beach was amazing! Try to get up a little early to pick a spot on the grand side with the nice chairs (they are usually taken pretty early in the morning).
When you walk out into the water you can see little tropical fish everywhere! Tip: bring a banana with you into the water - hold it under the water and you will be surrounded by fish eating the banana.
FOOD: Let me start off by saying the buffet was not very good - It has a good selection but you definitely would not want to eat there every day. Try to book in for the restaurants for a few nights. the Mediterranean was a favorite of ours.
Also, if you book an excursion for 6am - the buffet is not open yet and we could not find any food.. there is supposed to be a snack bar open until 7 am but it was not open - that was extremely disappointing .. we had to force our way into the buffet to grab a couple bananas.
SPA: If you can, book a massage at the spa - It was absolutely amazing. We had a couples massage and we were definitely pampered!
STAFF: The staff was extremely friendly and they work really hard. A HUGE thank you to rooftop bartender Albino - You definitely made this experience more enjoyable for us.
I do want to bring up one big issue we had and that was the favoritism of the Italians.
They bend over backwards to make sure the Italians are taking care of first before any other guest - they even have their own wrist bands (purple).
We had a great time but I do not think we would ever come back to this resort or fly with sunwing ever again.
- Official Description (provided by the hotel):
- A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more less
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- Also Known As:
- Grand Oasis Tulum Riviera Maya/Akumal, Mexico