This was our second trip to Grand Oasis Tulum. We went for 13 days this July and went back for 10 days in October. We have 4 kids and they absolutely love it which gave the opportunity for my husband and I to actually relax. It felt very safe and the view was gorgeous!
The staff is great! Shout out to the best concierge ever- Ingrid! She, Belen and the rest of the concierge team made our stay great. Wencislao was great at the Happy Chicken along with his brother. Noe was a true professional server. Filiberto and Guillermo also took good care of us. Manuel, Hugo and Giovani were excellent and made our stay memorable. Orlando, Jorge and Ricardo were also very good and Nancy was very caring. I truly enjoyed getting to talk to all of them and hearing their stories.
The entertainment staff was great! In the kids club we had Ely- she was very caring with our four children, (they can't wait to see her again) and Adriana who played many games with them. Rei and Hector gave us wonderful snorkel tours. Simona whipped us into shape with Yoga, Pilates and Aqua-robics, hands down the best teacher you will find! We made wonderful memories during her classes. Hector was our patient dance professor (who didn't give up on us despite our disappointing attempts at times) and managed to get the Latin in us out! He was a joy to meet and dance with as he played a great selection of Latin grooves at night. This team made our vacation fun and full of memories, thank you all!
The beach is breath taking and our rooms were superb! We enjoyed every minute of our vacation. The Spa was just right, intimate and relaxing. We did many treatments during our stay. Reyna and Eli were good.
October was less crowded than July. Due to this a lot of staff we remembered from our first trip had been released and there seemed to be a bit of low morale among the staff. They are all very hard working but seemed like they could use some help. I think there was a lot of pressure on the employees to perform without the adequate resources to be able to do so. I will take this time to also give a shout out to the great staff members we met in July and that are no longer here- Guadalupe, Jorge, Ana, Gabriel, Joel, Denisse and Eucebio.
Overall we love this place, and can't wait to go back. We have been visiting the Cancun and Riviera Maya every year for the last 11 years and this is by far the most beautiful beach and overall experience. The guests that have come here are also very nice and we have made new friends with whom we still stay in touch with. It is a very welcoming and relaxed environment and very different than the Cancun hotel zone.
We look forward to our next visit!
- Official Description (provided by the hotel):
- A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more less
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- Also Known As:
- Grand Oasis Tulum Riviera Maya/Akumal, Mexico