Rule number 1: Be happy you're on holidays! and remain happy whatever happens.
Grand Palladium is HUGE. Its a little overwhelming at first, but after 1 day, you quickly get to know your way and figure out where is best to hang out with your family.
Service is very cordial and professional. Personnel smile all the time. The ones that don't - you can empathize - they work all the time, in sometimes crazy conditions.
A little tip goes a long way. A lot of tip confirms great service.
Food - excellent and varied selection of over 8 a la carte restaurants and excellent choice at 3 buffet restaurants. Suggestion if you are a family of 5: Ensure you either: 1) are a member of the Grand Palladium Club so you can make reservations, or 2) eat early (before 6 PM), or eat really late (after 9h30 PM). If you do not do this... you will be frustrated, experience drama with tired kids and will not have a good time. Follow these 3 rules and your A la carte experiences will be excellent. My husband and I are Foodies. So our very good critic means its very good food, but not up to the level of a 4 star restaurent. Since your food is part of the package, we consider the quality of food, presentation and service, considering the shear volume of vacationers every night... to be excellent. *Great thanks to Enrique, Severiano the Chef and Felipe at the Japanese restaurent. That restaurent serves over 260 people every night. Once you put this into perspective, you consider the service of the staff very proficient. Many vacationers were impatient and demonstrated frustration. Remember to play by the rules and be happy in Mexico. Its not North America and so it should not be - your on holidays!
Room service will be very good if you tip. Which is normal and expected.
Grounds are very clean and very well maintained and lush in appearance.
Main lobby service is 50/50. If you get a courteous person - you will get excellent service. Men are generally more courteous than women - for an odd reason.
Spa at Grand Palladium is a 5 star service. You will be treated like a King or a Queen.
Kids Club: they try hard, but the spirit of the staff is not there. After having experienced Club Med, where your kids will NOT come and see you EVER, because they prefer to hang out with the Kids Club staff and their friends, the Grand Palladium kids Club is considered average. Your kids will be safe. Your kids will be entertained somewhat. But the staff does not give out enthusiasm and spirit - which is required to get the kids NOT to want to hang out with you. If that is what you wish for. We asked our 3 kids (12, 10 and 7 yrs old) to go to kids club one day, while my husband and I were at the Spa. They enjoyed pool activities but overall rated the staff as being nice, polite and respectful, but lacking enthusiasm and spirit.
The beach and the Beach staff are excellent. The bar personnel at the beach are also very amicable and quite entertaining. The snack bar and buffet serving personnel are most excellent. Staff from the Diving Center (owned and operated by a private owner, but located on the Grand Palladium properties) have been the highlight of this trip. My 12 yr old son did his online PADI diving course and needed to be certified for his outer water dives. The Dive center Master diver - a German woman named Angie and the Diving Center Manager were professional, courteous, energetic and safe. My husband and I are also certified divers and felt completely re-assured throughout any of the dives. See some of the pictures that were taken by the official dive photographer. Marine life was very active and dives were performs at 10 minutes away by boat. Very convenient! Sanchez and all the boat rental crew were most excellent. I paddle boarded and peddled on the paddle boat with my daughter, while my husband and our 2 sons tried the catamaran and had great fun.
The beach was well divided into 3 zones: snorkeling, boat area and swimming area. This division is well thought of considering the shear volume of vacationers and the short distance beach available. Although the crowd was quite heavy, there were no invasion of privacy and felt our belongings were safe at all times. Having been at resorts near Playa Del Carmen before, where cocaine dealers are rampant, I felt the Grand Palladium beach area was safe and VERY private. Top less was permitted and respected.
Pools were enormous and numerous. Very well laid out. Private pools were also available if preferred. Entertainment was ok. Zumba teacher was excellent and Yoga teacher also. Pool activities were limited where families hand out. Most families took advantage of the slides and kids pool area which was very entertaining for our smaller children.
Mattress for our beds were old. Hence sleeping was not too comfortable. But overall the room lay out was functional and perfect size. Sofa bed was in leather and very comfortable for our 12 year old son. We stayed in room 4936 junior suite. When we checked in - the staff tried to put us in the Colonial suites, but after insisting we had paid for Kantenah, they changed us to what we had reserved and paid for. Thanks to Trip Advisor, we were vigilant in verifying we obtained what we reserved for.
FOR A FAMILY of 5, and the price we paid.... the Grand Palladium was a great bang for the buck.
Would we go back? absolutely.
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Palladium Mexico
- Palladium Grand Resort
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Maya Palladium Riviera
- Grand Palladium Kantenah Resort Spa
- g Palladium Kantenah
- Grand Palladium Mayan