I would like to start this review by asking how people found fault with the food at this hotel. We have stayed at various all inclusive resorts in Europe who serve slop masquerading as food.
Anyway back to this hotel and the food. There are various options to choose from, 8 a al carte’s and buffets. The a la carte’s which we went to were very good and also the service we received there was excellent. The buffets had a great selection for breakfast (something for everyone) and a good lunchtime selection too. If you just wanted a snack, there are 2 beach bars which serve the usual burgers, hotdogs etc but would also cook you something fresh too, for example, a steak sandwich which was great for a lunchtime snack instead of having a large lunch. In our opinion, the food at this complex is very good compared to some that we have been to over the last 10 years and even if you are a fussy eater you should find something here to please you. PS. If you love meat then you will love it here especially the Brazilian a la carte.
Forgot to mention the rooms. We were in the Kentanah in block 45 and in just a standard room. We were pleasantly surprised how spacious it was with a queen sized bed (lost hubby in it) and flat screen TV. The fridge was stocked daily with water, beer and soft drinks and they have a coffee percolator which did fine for boiling water to make tea (can't function without our tea first thing in the morning). Hairdryer in bathroom was also great and worked well.
As everyone has said this place is HUGE. There are four hotels which mirror each other. On one side you have the Kantenah and the Colonial and on the other side White Sands and the Riveria and these are where the a la carte’s are, four in each section. If you are like many people who come on their yearly holiday and don’t want to go out anywhere, then this is the place for you as there is so much here to see and do and you can be as active or inactive as you wish. We spent many a happy hour on the beach looking at all the interesting animals and birds that inhabit the area. On another note, we also did the Segway’s at the hotel which was a blast. You also get to see around the hotel complex and helps get your bearings especially the first few days.
We like to get out and about to see a bit of the country we visit and this is very safe and simple at this resort as the bus stop is just outside hotel and are regularly every 10 minutes or so. We opted to go out by local bus to Tulum ruins, only $3 each on the bus and was worth going to see (take swimsuit as there is a small beach there, as you may need to cool off) went into Playa Del Carman, also $3 and did Xel-Ha on our own as just up the road. We saved approximately $30 doing it this way and could stay up until 7pm when park closed which you wouldn’t have been able to do if you were on organised excursion. Xel-Ha is brilliant if you would like to snorkel in a safe, calm environment and is also very safe for the kids too as everyone has to wear lifejackets as mandatory. Whatever you do, don’t forget to go to Akumal Beach and snorkel with the turtles. This was the highlight of our trip and all for the cost of a taxi ride. We met 6 other Brits who were also going and decided to get a taxi there which cost 400 peso’s, a little dearer than the bus but took us directly to beach and between 4 couples not a lot at all. There are supermarkets at the beach (much, much cheaper than shops in hotel) and some beach bars to get a cool beer or have something to eat. There are venders along here who will hire out snorkels for approximately £10 but only for 45 minutes, so my advice would be to bring your own (which we did, bought on ebay) or buy one when you get into the country as time limit is same at hotel and you can see so much more if you have more time on your hands to snorkel. We also did the trips with Thomson to Coba and Contoy Island and thoroughly enjoyed them too.
Back to the hotel. The only small gripe we would have is the entertainment which is more or less the same EVERY night but in a different context. Dancing. Don’t get me wrong, the entertainment team or POP as they like to known are very good dancers but come on, surely they can think up other forms of entertainment, like maybe get other people in or audience participation games. Something? Also they are on a weekly loop so if you are there for 2 weeks, tough. We ended up making our own entertainment in the Colonial Lobby with the house band and other bored Brits out for a laugh. Oh and management, please take note that when you advertise the fire show at the salt water pool please say that it starts at 10.30ish not 9 o’clock as stated as there were many disappointed children who were taken back to their rooms as it was passed their bedtime, who missed the show. We didn’t have kids with us but you could see people leaving as it was getting too late. Minor gripe.
To sum up our holiday, it was fantastic, didn’t get the time to do everything we wanted to so will be back sometime in the near future.
By the way, all your staff are great, please convey that to them as they do a great job.
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Palladium Mexico
- Palladium Grand Resort
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Maya Palladium Riviera
- Grand Palladium Kantenah Resort Spa
- g Palladium Kantenah
- Grand Palladium Mayan