I consider myself to be an All-Inclusive expert. This was our 11th AI resort. We've stayed in Puerto Vallarta, Cancun (Hotel Zone), Riviera Maya, and Punta Cana - DR.
Rather than echo the other reviews, I'll high-light some bullet points (Pros & Cons) for various key features of the resort.
We booked for the Colonial, and were upgraded to a Junior Suite on the Kantenah side, nicer furniture and couch - we were ok with this, since we used the shuttle to get to the WS / Riviera side at night.
First of all, the Colonial and Kantenah are symmetrical, so your walk to the Pool / beach / lobby is about the same on either side.
Resort Size – Very Large. I think this is a Positive for our style of vacationing, offering variety on the pools / bars / buffets / a la cartes. We stayed for a week, and only saw about 60% of the entire property.
With that being said, you can easily walk around the Col / Kan side fairly easy with maps / sidewalk signs, and pathways through the mangroves. After a day or 2, you’ll get used to which path to take to get you where you’re heading. If you want to go to the WS / Riv side, hop on a shuttle at the lobby. We did this at night for the a la carte dinners / nightlife.
Dining – The best we’ve had in all 11 resorts!!!!!
Breakfast -buffet was very good – omelets cooked to order, typical hot breakfast foods, juices, fruits, cereals - good way to start the day.
Lunch – We did the Beach bar / buffet most of the days, which consisted of burgers, chicken nuggets, fries. It was quick and served the purpose. The buffet right above the main pool was also good for lunch, lots of options.
Dinner - We had the buffet for dinner 4 of the 7 nights, and you can always find something to eat. Yes, they cater to a lot of different cultures, but they ALWAYS had good food and plenty of options. Ignore negative reviews about the buffets. Those people must have unrealistic expectations.
The a la cartes: We thoroughly enjoyed the Japanese (Sumptuori), Chinese (Bamboo), Steak House (El Dorado). We attempted to eat at the Beach buffet on our last night. We showed up a little bit late, and it was so crowded, and the wind was bothering my wife, so we left and ate the Mexican night buffet – which we really enjoyed.
Rooms - We were on the 1st floor, which was noisy with the workers loading the storage closets with drinks, so I would suggest 2nd or 3rd floor. The only thing we had issues with, is that anyone can come into your room. The person who stocks the fridge, the maid, maintenance. We had an ipod stolen from us; it was our fault for not locking it into the safe, but this bandit also stole 2 cheap lighters too. Anything small they could fit into their pockets. We can’t assume which worker did this; make sure you lock your sliding door too.
Pool – The pools are massive, and we only frequented the Col / Kan main pool. We did not visit the Adult pools, as they were too quiet for our style. The main pool is very deep, so to get to the pool bar, you have to swim or walk on your “tippy-toes”; I’m 5’ 11”. There is a raised area near the pool bar, where the stools are, where you can stand easily, but if crowded, may force you into the deeper area. The Salt-water pool is very cool, lots of fish there. Take the beach to get to the salt-water pool, there is a path (shoes / sandals recommended) that leads to the pool, plenty of day beds / and a bar there too. Great photo ops with the rocks and waves too.
Beach – There are some rocky parts, so a pair of water shoes would fix that, especially if you want to get some good photo ops over by the Salt water pool, there are rocks that bare feet would not like. There are times you won’t need your water shoes, but you’ll be glad you brought them. There were times when it was tough to find a lounge chair, but not too bad.
Entertainment – There are nightly production shows at 2 different times starting at the Colonial (9:00) and then over at the Riviera (10:15). They usually start with an audience participation portion, then the show. They are OK, not great. Better production than any others we have seen, which is nice.
Bars – There are so many bars in this complex. The bartenders and waitresses are always nice and for the most part fairly quick. These people work their behinds off – please Tip them!!
All in all, we highly recommend this resort / complex. We will be back next year for sure!! Please e-mail me if you have any specific questions.
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
- Reservation Options:
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- Also Known As:
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Palladium Mexico
- Palladium Grand Resort
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Maya Palladium Riviera
- Grand Palladium Kantenah Resort Spa
- g Palladium Kantenah
- Grand Palladium Mayan