Stayed Feb 22nd to March 1st 2013. First timers to the GPK and would recommend, but there are so many places to see and stay that we rarely go back to the same resort ever. Arrived to find we had been upgraded to a suite, which was beautiful. King Bed, lots of pillows, yes they are a bit hard and my neck was sore the first night or so, then it was fine. Bathroom is beautiful, but must say they toilets are in need of replacing. They’ve done a great job redecorating the rooms, except they forgot to put new toilets in. We were in block 51, which if you love the beach is the absolute perfect location. Only steps to the beach and the walkways to pool/lobby. There is a bar, restrooms and towel exchange at this end of the beach as well, so we found ourselves loving this location. The ocean at this end is also great, no rocks, clear and easy to walk straight in.
We did the Segway’s the second day we arrived and I highly recommend everyone do this. They give you about a 20 minute lesson then take you around the entire complex. A stop at the salt water pool for a drink and back on our way. Tour was about 1.5 hours and so worth the $35US each we spent. We got to see the entire resort and things we probably wouldn't have seen otherwise. Would be good however if they allowed you to rent these outside of doing the tour and explore on your own. Went to the White Party Fire show at the Salt Water Pool one evening, an absolute must as well. We played mini-golf one afternoon to get out of the sun, but this area definitely needs to be repaired, it’s in pretty rough shape. Checked out the Spa and it is beautiful but didn’t use any of the facilities there. The main pools are a bit chilly and are way too deep, I would be fearful of children in the pools if they weren’t good swimmers.
What we loved most about the GP is that there is so much going on or nothing at all, it’s your choice you can find a quiet spot on the beach or at one of the quiet pools or get into the action at the Colonial Pool and beach area there.
Food was just ok, nothing to write home about. Breakfast was always delish, difficult to mess up breakfast, lots of choices, my fav champagne and OJ! Lunch, you could serve yourself a burger, hotdog, chicken nuggets etc. at the beach hut or order from a small menu of items (jalapeno poppers YUM) or go to the lunch buffet at Azul near the pool where there was a bigger selection. You won't starve here. Dinner was hit and miss. We ate only once at an al a-carte, the Steakhouse in the Colonial. Because it’s a pager system we went early (or early for us) 6:30p got our pager and he told us it would be an hour. We waited two hours! We were sitting in the colonial lobby having drinks waiting and after no sign of our pager going off at 8:30p I went to the restaurant to see what was happening and the guy says "come, come, now now!!" What the ??? I think they actually forgot about us. Anyway after the two hour wait, we ordered our dinners, I had the rib-eye and my hubby had the T-bone. The rib-eye had some weird texture to it and you could shred it with a fork. I couldn't stand the texture in my mouth so didn't eat it. His T-bone was perfect and wasn't weird tasting. I ordered a bottle of wine from the wine menu, not a bad selection either. The rest of the dinner was just ok. So we decided to just stick to the buffets the rest of the time and we had no issues grazing and finding something to eat. Yes the food was cold in some of the containers, but we stuck mostly to the food that was sitting in the chaffing dishes with burners under it (food was always hot), and went to grill to get fresh grilled fish and meat and it was fine. Desserts were actually surprisingly good for an AI.
The amount of staff at this resort absolutely amazed me, it seemed that there was 1 staff member to every 4 guests. Never a wait time for drinks, everyone worked hard and went above and beyond. One thing I really liked about the resort is every time you walked into a restaurant or buffet someone was there giving you a squirt of Hand Sanitizer. I must say that is a must given the number of people, it’s a good stop measure to help prevent the spread of germs etc. It’s probably the first time I've ever been to Mexico where I haven't been inflicted with a day or two of tummy troubles. All in all this is a great resort, families would have no problems keeping the kids busy, and like everyone has said in previous posts it’s a HUGE complex!!
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Palladium Mexico
- Palladium Grand Resort
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Maya Palladium Riviera
- Grand Palladium Kantenah Resort Spa
- g Palladium Kantenah
- Grand Palladium Mayan