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“One of the best places to vacation”

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Grand Palladium Kantenah Resort and Spa
Ranked #7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Castalian Springs, Tennessee
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“One of the best places to vacation”
Reviewed November 5, 2012

There is a drive from the Cancun airport, but worth it to get away to a more private area. It is close to several ruins. We took day trips to Chichen Itza, Ek Balam (the best!!!), and Tulum. Wish we had had time for Coba. This all inclusive had buffets with anything you can imagine and the restaurants were excellent quality. Evening entertainment was nice. The pools were fantastic and the boys loved the salt water pool with the fish and hermit crabs. We snorkeled with free gear, and the animal life is incredible. We also canoed which was fun. Beach towels are provided, and they stock the refrigerator every day. There is no point in searching for any other resort. This one is one of the best.

Room Tip: We stayed in Kantenah, so we had to walk to Colonial to do some things, but there is a train and a g...
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  • Stayed October 2012, traveled with family
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Helpful?
3 Thank mdakinsintdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, November 6, 2012
Thank you mdakinsintdes for taking time to share with us and other readers on tripadvisor your opinion about your holidays.
All comments are very appreciated.

Best regards,

Banesa Burque
Resident Manager
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Raleigh, North Carolina
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 2, 2012

Wonderful location for a relaxing, diverse, beach front vacation. Beach accomodations and bars were great. Premiere dining although buffets were just okay. I compliment the staff on making this stay such a treat. Stayed in a 1st floor adjourning suite, close to the Kattenah lobby - very spacious and well appointed. Spa is wonderful as well. Snorkeling right off the beach. Favorite location is Rocas Beach and Bar. Oneilla was an outstanding host. I was very skeptical of an all inclusive resort, but the value was better than expected and I will be a repeat visitor.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
8 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, November 3, 2012
Dear Chris A,

I would like to give you thank you for share with us your comments.

We hope see you in the future. Don't hesitate to contact with us if we can help you with anything.

With best regards.

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 30, 2012

my husband and i travel twice a year to the caribean, so i pretty much know what the review readers want to know.we travelled from oct. 20th-27th. it took one hour and 10 minutes from the airport. there was nobody but us checking in, so it only took ten minutes. it was 2:00pm, and we were told to come back at 3:00. we just went to lunch, came back and the bellboy took us to our room. mayan suite villa 3404. i loved the way the room was layed out, with our entrance facing the beach. it was about a 200 ft. walk to reach the water . the beach infront of the kantenah suites is definately one of the top beaches i've seen. flat sand all the way out. beautiful water! and to top it off, there is a beach bar there too.
on the 2nd day, yes, we were approached by the travel club. we did accept the tour. we got to take boat around the resort, and see the different rooms. took about 2 hrs. including breakfast. the deals were not bad, just not for us, so we declined, and were given $49.00 off of each of our massages, and a bottle of tequilla to bring home.they were not pushy at all.
we ate at a different restaurant every night. never a wait. usually went around 6:30 or 7:00 pm. Bamboo was amazing! portafini was least favorite, but their baked alaska was to die for!
i like to have a cold drink at night, and every ice machine in the resort was broken! we started getting a bag of ice at the lobby before we went to our room every night. we were told to do this by one of the bellboys. i think it must be cheaper than fixing the machines. the refridgerators are not cold. they never are at a/i resorts.
this place is huge, but we took our time, and by the 2nd day, we were fine. everyone speaks really good english there, so no lanquage barriers. we went for a week of relaxation, and boy, did we get alot of rest. there was never a problem getting a beach chair. in fact, there were times when there was nobody else around. the spa is very nice, but the masage was not one of my better ones.
the resort is very clean. the buffet is great. really good choices for lunch. you have two right next to each other, for breakfast or lunch. i really enjoyed my week there. i would not go back, because i prefer a smaller resort. but iam glad we went.
pillows are very hard!

Room Tip: kantenah suites are beautiful, with outside mayan showers.
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  • Stayed October 2012, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
9 Thank mommysboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, October 31, 2012
Dear mommysboy,

Thank you for your comments. I will take note about your observations and I will check this with our team..All comments, positives and negatives, are very important for us.

Best regards,

Banesa Burue
Resident Manager
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London, UK
Level Contributor
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 27, 2012

My partner and I have just returned from our 2 week stay (12th-27th October 2012) at the Grand Palldium. Got home this morning and we are missing it already!
This hotel is just amazing, best hotel I've ever stayed in!
After a long flight from London with First Choice & a smooth transfer from the airport, we checked in to the Grand Palladium. There were alot of people checking in at the same time so took some time but all went smoothly. We were given a villa in the Kantenah part of the resort, Villa 49. We were also given a free room upgrade to a juniour suite which was very nice, thankyou!!
The bell boys transported us to our room. Wow what a lovely room! Had 2 double beds, a fully stocked fridge, a sofa & living area, a dressing table, a nice big wardrobe, a 40" plasma TV, a big bathroom with a jacuzzi bath & a power shower! We were very impressed! The beds & pillows were very comfortable, cannot fault anything about the room at all!
When you first arrive the resort seems massive! Don't get me wrong, it is big, but you soon find shortcuts to places. Be prepared to walk though! We don't mind walking so didn't bother us in the slightest.
We spent most of our time at the main pool, lots of activites going on all day such as zumba, water aerobics, water polo, volleyball etc. Music also playing all day which we liked.
There are many other pools if the liveliness/noise isn't your thing.
Beach is absolutly beautiful!! Lovely sand & water, bit rocky in places but just find a clear bit! Lots of fishes in the sea who swim up to you.
We never had a problem finding sun loungers both at the pool & the beach. Whether we went at 9am or 2pm, there was always a choice of loungers which was great!
We did have a few rainy afternoons but soon cleared after about 45mins & back to lovely sunshine.
The bars were great, lots of variety of drinks! I made my way through the cocktail list & my favourites were Tropical Mango & Strawberry Daquari.
The food, OMG the food!! Outstanding! We ate in the buffet restaurants for breakfast & lunch. So much variety, how some people say they get bored of the food or they don't find anything they like....well I don't know what to say! Must be seriously fussy eaters!
Food was brilliant quality, loads of it & good variety.
We ate out in the A la carte most nights for dinner. We went out at approx 19.30 & never waited longer than half an hour for a table. Our favourites were the Brazillian, the Chinese & the Mediterranean. The Mexican was dissapointing! Food in all the others though was amazing! Some of the best food I've eaten in my life.
The entertainment team are amazing! They work so so hard all day & night but always smiling & enjoying themselves!
The shows at night were really good, dancers are amazing!
The hotel is immaculately clean everywhere! Staff are always cleaning.
The staff are amazing, so attentive & they work so so hard!
We went to Coco Bongos one night, wow what a place! You must go!
Honestly this hotel is brilliant! We had the best holiday & will definetly be returning!!
The only bad point I have is that the staff in the buffet restaurants were awful at offering you drinks. Apart from that, amazing holiday!! Thankyou Grand Palladium, see you again soon!

Room Tip: Colonial side of the resort is central to everything.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
19 Thank LucyM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, October 28, 2012
Dear LucyM123,

Thank you for your good review. I appreciate your good comments and I will check your comments about restaurant staff. All information from our guest is very important for me and the rest of the team.

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 27, 2012

We stayed in the Kantenah section between 27/9 to 11/10 and absolutely loved it. This is by far the best all inclusive we have ever stayed in. No restrictions on how often you can use the a la carte restaurants - our favourites being the mexican, steak, italian and best of all the seafood on the beach - an absolute must. The staff can't do enough for you, special thanks to Ricardo the barman in the Sports Bar and Walter our waiter in the Punta Emilia, who were both brilliant. The trip to Chichen Itza is a must and the tour guide Martin was excellent, without any doubt the best guide we have ever had. The pools are wonderful and there were always plenty of sun beds available, the beach was lovely again with plenty of beds, but our favourite has to the rock pool, looking directly out onto the ocean, swimming with fish and lazing on a double bed - it just doesn't get any better than this!! As an animal lover it was amazing to see all the wildlife just wandering about completely unfazed by people. This resorts care for the environment and ensuring its intrusion is minimal is definately something to be admired. Can't wait to go back and will be doing a.s.a.p. Can't recommend highly enough!

Room Tip: Would recommend the Kantenah or White Sands sections as these are more central for all amenities.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Nicki-Wolves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, October 28, 2012
Dear Nicki-Wolves,

In behalf of Grand Palladium team, I would like to give you thank you for your good comments.

Please, if you decide to visit us in the future, don't hesitate to contact with us.

Whit best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 25, 2012

My Husban and I stayed at the Riviera section of this complex but frequented the Kantenah for the Hemmingway bar. It was a relaxing place to play cards and get some premium drinks. Walls were lined with books of all sorts and laguages. So many places to eplore in this complex we can't wait to return.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grateful_Kelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, October 27, 2012
Dear Grateful_Kelly,

Thank you for good comments.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gateshead, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2012

just arrived back 25th october fantastic hotel food staff our room was a junior suite hammock on balcony outdoor shower pools great al a carte restaurants fantastic goin back as soon as possible pools huge adults pool very relaxing try the hammocks on yhe beach visit sian khan trip and coba ruins coco bongos a must tipped our waiter 100 pesos on arrival were giving drinks continusly all night

Room Tip: colonial villas in 20s and 30s near main pool use wooden walkways shortcuts mention if u have used t...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank julie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, October 27, 2012
Dear julie l,

It's a pleasure to know that you have had a great vacation with us. Thank you for your time.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Kantenah Resort and Spa

Property: Grand Palladium Kantenah Resort and Spa
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#7 Luxury Hotel in Akumal
#8 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Palladium Kantenah Resort and Spa 4*
Number of rooms: 422
Official Description (provided by the hotel):
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan

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