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“Another Past Vacation”

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Grand Palladium Colonial Resort & Spa
Ranked #8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Washington, Pennsylvania, United States
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Another Past Vacation”
Reviewed November 6, 2013

I have stayed at the Colonial one time back a few years ago this resort is great food room and staff all very good I also stayed at the whitesands on the same property a few years later the first year it opened a review for it will follow but it was very good also

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 7, 2013
Dear Roger G,

Thank you for your comments and for your time.

Best regards,

Banesa Burque
Resdent Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,013 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (962)
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English first
Frimley, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 5, 2013

Just returned from 2 weeks at the Colonial and must say I quite liked the resort. The service is good and the staff are constantly on the go to ensure that the resort is kept spotlessly clean. There were always places available by the pool and on the beach and getting around the resort was pretty easy as there always seemed to be plenty of buggies willing to run you to where you wanted to go if you needed them.

The rooms we stayed in were a little "tired" and need in some renovation but the big disappointment was the food. Most of the food in the buffets is served only lukewarm and if you wanted anything hot you had to go to the individual areas where they cooked the food to demand. We tried all of the a la carte restaurants and the only ones I would recommend are the Japanese, Italian & Mexican although when we went back the second time to the Italian & Mexican we ended up leaving most of it.

One final thing I was in a group 10+ and were told that if we wanted to all book into the same restaurant we all had to have the same thing for each of the individual courses. We got around this by turning up early and sitting on a couple of tables.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 6, 2013
Dear Steve M,

Thank you for taking time to share with us your comments. I will take note about your observations and I will check it with our Executive chef.

Please, don't hesitate to contact with us if we can help you with anything in the future.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 3, 2013

Lots of long reviews on this hotel so I'll make it short and sweet. This hotel is fantastic, from the tentative staff to the excellent amenities, ignore all negative comments and book and go, you will have a wonderful time.

Room Tip: We stayed in the kantenah end and it was great.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Johnandandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 4, 2013
Dear Johnandandi,

Thank you for your comments. The opinion of our guest it's very important for us.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brunswick, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 1, 2013

We have been going to this resort for the last 8 years. From the minute you step off of the plane, the stress leaves your body and mind. For a week every year, we are in paradise. The resort is about an hour from the Cancun airport, but the ride is not too bad. They have built up the highway so you don't sit in traffic anymore. Once you arrive at the resort, the staff are so attentive to you. You are greeted with a fruity drink, Check in takes about 10 minutes. With any luck your room will be ready. If not that is ok, you can start enjoying the many amenities right away. The staff will get your luggage to your room for you. We always stay in a Mayan Suite, the room is wonderful. There are 8 rooms in each bungalow. The rooms all have a stocked mini fridge (beer, pop and water). The Mayan suites are very large and comfortable with a huge patio with a hammock strung up. The best part of the room is the outdoor shower, It is very large if you are on the second floor. The property itself is so pretty and very well maintained. Staff are constantly cleaning and grooming the grounds. The pools are HUGE! The beach is HUGE and the beach bar "Punta Emilia" has the best bartenders (Freddie). The bartenders and servers go out of their way to make sure your drinks and food are served quickly. The drinks are always flowing (shots too!) Freddie the bartender is hilarious and will make concoctions for you to try. The restaurants are good, but the wait can be quite long. The buffets are packed with any type of food you can imagine. If you leave this resort hungry, bored or thirsty it is your own fault. All in all I have always had a great trip to this piece of paradise.

Room Tip: We like the Mayan Suites in the Colonial part of the resort,. It is the closest to the beach, resta...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 4, 2013
Dear Lynn T,

I appreciate your time and your comments.

Please, don't hesitate to contact with us if we can help you with anything in the future.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 31, 2013 via mobile

Well i must start this review on a positive and say that this hotel is brilliant! No doubt about it we had a fantastic time staying at this resort, i was a returning guest after first visiting this resort 3 years ago. From the minute we arrived we were welcomed and made to feel very comfortable, i was recognised as a returning guest and allocated a free upgrade which was very kind. The hotel throughout is extremely clean and well kept, the only down side i could say if i HAD to choose one is that the main pool in the colonial/kantenah needs a bit of attention (tile grout redone and around repainted) but that would be if i was being extremely picky, and to be honest after a very busy season this is to be expected. All of the food and drink was of very high quality and more choice than i have ever seen in an all inclusive. The night time shows seemed better in the white sands side than the colonial but all were of a very good standard.
The hotel shop was fair priced and didnt seem to want to rip you off. There was a problem with a bulb in our room that once reported was fixed within a couple of hours. All of the staff were very friendly and unlike some other resorts did not make you feel under pressure to tip them.
The only tip id have for anyone thinking about this hotel is explore!!! Use the spa as its amazing and you do not have to pay for treatments to use the hot tubs, steam rooms, pool etc.
I think thats all of the hotel covered as briefly as possible, now for our only down side to the holiday.. The reps poor information...
The day after we arrived at the resort we visited the welcome meeting, this meeting was fairly informative and led by the mexican thomson rep (there was one english and one mexican), we asked for the information regarding the coco bongos trip and were told it would be only beneficial to do the gold vip package where a bus takes you with a guide and give you a lot longer in the club, so we were told it would cost around £82 english pounds each this was including an extra $20 for going on a saturday. So we agree'd do book and said we would call back to the reps desk later that afternoon with the money. Later we did call back down and were advised very abruptly that the Mexican rep had told us the wrong price and would in fact be more than this, no apology was made for his incompetence or any effort to explain was made, despite this we booked as it was something we really wanted to do, trip time came and we were picked up from our hotel by the bus and rep from coco bongos, we were advised that we must be back on the bus by 3.30am and no notice was to be given to the clocks going back 1 hour(even though the mexican thomson rep had advised us we would infact get an extra hour in the club as we should chang eoour watches at 12) otherwise it would leave and we would have to get a taxi, 3.30am came and we were all on the coach.. All bar one person.. The rep! The bus driver made every attempt to contact her with no success! 4.10am came and still no rep. The whole bus basically begged the driver to leave without her and this is what he had to do! I did not report this to the thomson rep as to be honest i found them very much useless the whole experience. This obviously was no fault of the hotel.

May i add that one credit to thomson does go to their outbound flight crew to mexico there was only 20 people on our flight and the 2 staff(trudy & shaun) in the premium cabin were an absolute credit to the company. They promised a very special treatment as there was only 4 of us in the premium cabin and thats what they delivered. They made sure they catered to our every need and really did go the extra mile. Money well spent just for their professional high standard service.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank Joerichmonddj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 4, 2013
Dear Joerichmonddj,

Thank you for your comments and for your time. I will share your opinion with the rest of the team.

Sincerely,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Hall
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 30, 2013

Had a Blast again Love this Place ! My Wife and i agree This Resort is our Favorite ! The people
(staff) are wonderful and a joy to be with on Vacation ! Thee Bartenders are awesome ! Francisco Medina Puc (best of the best) was working in Sports Bar this time !!!
The food was fantastic we will be back next october if not sooner !
They are building a wonderful water slide / pool area for kids too ! it looks amazing !
We even got to see ea turtles being released !!!! amazing
Francisco My Amigo Can't wait to hang out @ whatever bar you are in Next Year !!!!!!!

Room Tip: depends on if you want closer to pool or beach... we stayed out of lobby Kentannah close to beach
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, November 4, 2013
Thank you Jeffrey B.

I appreciate your comments and your time.

Cordially,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 29, 2013

Just returned from a wonderful holiday, first visit to Mexico but will not be the last. Two Adults 3 kids ( 9, 14, 15 )
This hotel was everything we had imagined and more,
Rooms were always clean, grounds constantly cleaned upgraded and manicured, food of a very good standard, all staff were friendly and helpful, what more could you want.
Pool area was lively, music choice could have got on some peoples nerves I do imagine but I think they try to keep the young and upbeat feel, beach was stunning and so family friendly in every way.
The animal life in and around the hotel is just an added bonus, the coates, racoons, lizards, birds were a constant source of enjoyment.
Would suggest this hotel to anyone I know as a great option for their Mexican holiday.
Would like to end this review by saying a big thank you to all the team at the Palladium hotel for their hard work in making this such a great experience for me and my family, all of us have to agree this was our most enjoyable family holiday so far!
A massive thank you to the "Animacion" team for their nightly shows, they may not all be professional performers but what they lack in slickness is more than made up by there sheer hard work.
To all the guys & gals around the pool, thanks for making our 3 lads feel like one of the gang!
Also a big thank you to Miguel from "First Choice", after having a small problem with room numbers on the first night, this was quickly dealt with and Miguel organised a free upgrade to a junior suite, just another added bonus to an already great holiday.

Room Tip: Kantenah side of hotel is quieter and all rooms have been upgraded, junior suites are the best optio...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review, October 30, 2013
Dear Gary O,

The opinion of our guest it's very important for us. Thank you for your time.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Colonial Resort & Spa

Property: Grand Palladium Colonial Resort & Spa
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Official Description (provided by the hotel):
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico

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