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Reviewed June 26, 2008

WOW. We were scheduled to go and about a week beforehand, the hurricane hit. The eye of the hurricane was between Playa del Carmen and Tulum, I believe, and there was serious destruction everywhere. At the time, the expansion was being built and so they just re-allocated the workforce and they got busy fixing everything. We arrived within a couple days of the hotel re-opening. We were very impressed with the effort that was being made to make sure we enjoyed ourselves. So many people canceled their vacations that it was like having our own private resort! The food was great, the specialty restaurants (We did the steak place and the Japanese place) were fantastic.

Date of stay: July 2005
  • Trip type: Traveled with friends
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Thank jlsatud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 21, 2008

The resort is really hit and miss. Food was average at best. A la carte restaurants were not really any better. Definately don't eat at Sumpturi (japanese) very poor quality. The food is also really hit and miss. We met some friends there so we would be able to order from the a la carte menu's and try each others food. 3 of us got the rib eye steak from El Dorado and one was pretty good, but the other two was really tough and chewy. Some servers were really friendly, but the management i.e. head servers weren't very accomodating.
Remember your in the middle of a rainforest. So be prepared. Ants in our room and worst of all we found a mouse in our room around 1am sitting on top of the night stand. Called front desk and they sent over 2 kids who tried to catch it for the next 30 minutes. In the morning they moved us into another room upstairs, but the next day a huge ant colony was making itself at home above our front door with flying ants swarming all over the place...straight out of a horror film or something. Drinks are average and watered down.
On the good side...great pool...really big. Swim up bar which was fun. Very nice beach with fine sand and lots of lounge chairs. Also, lots of iguana's everywhere so the kids liked looking at those. Be careful though 'cause they definately bite.
Anyway, overall I wouldn't go back. Too far from the airport and I believe better resorts to choose from then this one. Also, we really felt like the management was not doing enough to correct the situation with the mouse. All they did was move us upstairs and give us an a la carte dinner which we couldn't use because they said the restaurants were all booked. I don't see how because when we walked by them at dinner time they weren't even half full with some of the restaurants with fewer then 10 guests total in the entire place. Not much of a loss though because the food is definately not the reason to go the Grand Palladium.

Date of stay: May 2008
  • Trip type: Traveled with family
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1  Thank jimmythetooth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 20, 2008

First and foremost,
We love this place. Excellent everything.

But, be wary of the Palladium Addict web site.....It's not neutral or unbiased or unedited. Take everything with a grain of salt.

Date of stay: July 2006
3  Thank iuguy219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 6, 2008

My husband and I escaped to the Grand Colonial last May 07 (19-26) and had such a wonderful relaxing time we decided to go again this year - from March 28th - April 5th. On both occassions the weather was fantastic. This resort is comprised of four lobbies/hotels on the same site sharing facilites over 7kms and is perfect for everyone. Ideal for couples relaxing (us in our mid 40s) honeymoon couples, young families, teenagers and the retired.. You can do nothing but read swim and relax or you can take advantage of the extensive activites programs which are all very well organised. We were greeted very warmly when we arrived, as 'returning' customers' we were upgraded to a Suite which was very nice. Later that evening we received a large basket of fresh fruit delivered to our room with a note thanking us for returning to the resort and to contact the management if they can do anything else to make our stay more enjoyable. There was no need - it was perfect and they think of everything. The rooms are very comfortable, the food is qood quality with lots of choice and the drinks are endless with no limits on quantity or choices. The resort is well designed, clean and freshly decorated and the washrooms are cleaned so often it is unreal. The resort is beautiful with so much space (you can walk in sun or shade or catch a little ride along train they provde for transport) and so well maintained everything is spotless including the white sand beach that goes on for miles. The staff are very polite, friendly and service orientated - I can honestly say we never dealt with anyone who wasn't helpful and 'smiley'. Can't wait to go back again, although I would avoid Spring Break next time as a lot of guests arrived towards the end of our stay which changed the tone of the resort a little (more noisy young people) but it is so huge it didn't really matter.

2  Thank familycod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 5, 2008

We enjoyed a lot one week in the Palladium. We went there to rest, and we almost did not leave the hotel.

The place is beautiful. They have preserved sections of the jungle instead of flattening everything. There is a nice beach, about 500m long, with fine sand. The hotel offers the usual range of water sports equipment -in particular catamaran sailboats, which I like a lot. Snorkeling around the hotel was not interesting.

The place is large, There are four hotels in the resort. Worst case, you may have to walk 1000 meters from place to place. The rooms of the Colonial and the White Sands are in the center of the resort, which makes it easy to walk to all places. Otherwise, the internal bus service is spotty. Take it easy. At least, with the walk you will burn some calories.

Hotel guests have access to the Spa pool, gymnasium and some water activities. The spa pool is beatiful and secluded, but it can fill up easily. Don't forget to check it out.

The staff was helpful and very professional.

Buffet food was very good. We found a huge selection. I'm surprised that people don't see anything they like. However, you will find pretty standard fare -no lobster and caviar here. This hotel offers middle-class luxury, not exclusive luxury.

We were not impressed with the a-la-carte restaurants. The Sumptori was very good (and I don't like sushi). The Rodizio and the Mediterraneo were so-so.

We bought our trip from BookIt.com No problem at all.

Date of stay: April 2008
  • Trip type: Traveled as a couple
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2  Thank Rodolfo J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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