Since I travel every winter south, I would like to mention that I like to change hotels and try different places. I reserved in july for my parents 50th anniversary for a group of 8 adults at the colonial. They overbooked and put 4 of us at the colonial and the other 4 at a km away at the kantenah....well, I can understand that all our demands can not be garanteed, like for instance when we ask for the top floor, or requesting a king size bed, or asking to all be in the same villa....but changing sections all together? We paid for the colonial section. All sections in this huge hotel are not the same, and differ in price when you reserve. They should not take your reservation, and do what they want with it. They told me the colonial area was full, no more rooms available. I was quite upset after traveling all day, and finding out what they did. Finaly, all of a sudden, after a phone call, voilà! 2 rooms became available all of a sudden. Obviously, someone else got thrown out of their preference. Anyways, all I want to say is do not expect to get what you asked for. They feel free to send you anywhere. This is pretty much the only negative thing I noticed. They upgraded my parents for their anniversary, and put them in the mayan suite...wow! Beautiful suite!
We had a junior suite, and my sisters a standard room, and we have no complaints. The beds were ok and the pillows were ok also...did they change the pillows because of all the people complaining? Who knows. The surrowndings were exceptionnal. You feel like you are in the jungle, surrounded by lots of wildlife. Just beautiful.
The beach was very nice althought getting into the water was somewhat of a chalenge. There was about 4 feet of pointy rocks before getting to the nice soft sand. The water was clear and very warm and pellicans diving 10 feet from you made it quite intertaining! The guys went snorkling and saw lots of fish too. The salt water pool was nice and quiet....lots of fish in there also!
The main pool was overcrowded by children. I guess thats what you get for traveling aroung the hollidays. Getting a spot was very difficult if you didn't put your towel before breakfast. Same problem at the beach. I hate hotels that don't have enough chairs. If you go in the low season, I guess it's okay. The adult pool was really nice if you wanted to rest or read, and the chairs had cushions,so more comfortable than the beach chairs.
For the food, well breakfast was excellent with lots of things to choose from. Lunch was so so. Always the same thing. Not really impressed. We ate 5 times at the a la carte restaurants. If you wanted to eat at 17h30, no problem. But after 18h00, forget it. Many tables were empty, but they tell you to wait more than an hour. Why? You had to reserve for the seafood restaurant and the japaneese the day before at the lobby. We stood in line 5 days, each time they tell us it is full. My sister was in line at 6h40 in the morning, with 5 people ahead of her, and still, there is no room...doesn't make sense. Something has to change about that...are we supposed to bring a sleeping bag and camp out in the lobby? When you check out the japaneese restaurant, the tables are half empty. I think the cook that does the show in front of you is the only one that works in that restaurant. He goes from table to table doing his thing...no wonder they can't fill up the restaurant. Some a la carte restaurants were excellent, and some were just so so...taste in food is personnal, I don't thing people can criticise, really.
For the shows at night, well I didn't make it that late...my husband saw one, and enjoyed! The lobby bars were nice, so was the ambiance. Liked the free WiFi, even if it was a litttle slow. Very practical when you leave your kids at home for a week! Loved the Hemmingway and Churchill bars at the Kantenah! And no kids around! Yeah! Excellent drinks!
Our group did a few excursions. Rio secreto was enjoyed, Xel-ha, and golf at the grand bahia principe. It!s a new gold course about 10 minutes away, and very challenging. The price was better than all the other places. They booked with the hotel, and was a lot cheaper than with Transat.
Well, that's about all I can say about our say at this hotel. Would come back anytime! Just don't expect to get what you asked for. For them, colonial, kantenah, white sands are all the same. And this place is huge, and I'm not kidding. They will separate your group just to satisfie other people. Also, when checking out at 5AM, they turn all the lights out...all the lights outside of your villa, and the walkways. You come outside to complete darkness with your luggage. If there are stars in the sky to light your way, lucky you! A little stressful considering you are in the jungle surrounded my animals moving around in the woods. We stood in the dark 20 minutes waiting for the bellboys and they never came. So we walked, not quite sure where we were going....need to change this...hire some more bellboys and buggies to come and pick us up or turn on the lights for crying out loud! All in all, I do recommend this hotel!
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Grand Palladium Colonial Hotel
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Palladium Colonial Resort
- Grand Palladium Spa
- Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico