We stayed at this resort from December 23-30 2012. I traveled with my 13 year old son, my husband and my 60 year old parents. This was my 8th trip to the Mayan Riviera and my first to this resort. I am writing this review to answer the questions that I had and did not get the answers to from others' reviews.
location: There are 4 parts to this resort, the Kantenah (pronounced cantina), Colonial, White Sands and Riviera. The Colonial in my opinion had the best location as this is a very large spread out resort. If anyone in your group has mobility issues or bad feet this is not the place for you--I have never walked so much at a resort in my life!!!! I find the weather south of playa del carmen to be hotter than north and this was indeed the case this trip, we had fantastic weather :)
food: The Colonial/Kantennah share one building and have 3 buffets, the Japanese, Mediterranian, Steakhouse and Mexican a la cartes. The buffets share a kitchen and essentially serve the same food, which is not fantastic. You do not have to worry about gaining weight from over eating at the buffet! There is outdoor seating for one buffet but do not go in with a wet bathing suit or no coverup as they will read you the riot act. I went to all the a la cartes here except the Mexican one and enjoyed them very much. You cannot get a reservation if you want one except for the Teppenyaki table where a reservation is required, and to get this you have to be at the concierge's desk at 8 am to reserve for the next day. Try to reserve this though, it is so much fun! Some other guests did have the ability to reserve at all the a la cartes but I do not know what part of the resort they were from. If you were at the a la carte between 5:30-6 pm you were able to be seated promptly but by 6:30 you will be waiting at least 45 minutes. I really did not like the food at the buffet so we were willing to wait. In the White Sands building the a la cartes are Chinese, Italian, Ribhouse and Brazilian. We went to all except the Chinese and only the Italian was not spectacular. If you only to to 3 a la cartes, make them Japanese, Steakhouse and Ribs and more. A special thank you to Israel at the Steakhouse, he was the best!!!
pool: the pool is very large with plenty of loungers. It had more sun time than other resorts I have been to, you can sit in the sun until almost 5 pm! We would throw our towels on loungers on the way to breakfast at 9 am and had no problem securing seats but by 10:30 the chairs were all taken.
beach: The beach is slightly rocky in places but nothing I would complain about. Surprisingly there are lots of fish in the area, you can walk out on the sandbar for a long way in waist high water and have tropical fish swim around you! This was great fun for my parents who do not swim. Palappas again are easy to get at 9 am but gone by 10:30.
activities: you can go para-sailing off this beach for $$. Catamarans,kayaks, and paddle boats are free but the wind has to be right.
animals: There are feral cats, raccoons, cotis, and another animal whose name I do not know as well as iguanas and geckos. You are discouraged from feeding the animals but they are very tame. There are also 2 crocodile pens with 5-6 crocs in each, very cool to see.
room: I stayed in buiding 8, my parents in 32. This resort again is HUGE and my parents had the best building as it was very close to the pool, buffet and beach. Our building was a hike from everything. The signage is confusing and for the first few days we wandered in circles. It would be helpful if they had more maps at intersections. Our room was kept very clean and cleaned before 1 pm usually.
weddings: There is a chapel and 3 gazebos to be married from. There were 4 weddings this week, it seemed to be a popular destination for weddings.
liquor: they do not water down the drinks here, I am now almost an alcoholic from all the drinking I did!
In summary if you love food you probably won't like the buffet. The beach and pool will not disappoint. The liquor is plentiful, service is prompt, and not needing reservations has its plusses and minuses. I enjoyed my stay very much, thank you Omar, Leonardo and Reuben for great service!
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Grand Palladium Colonial Hotel
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Palladium Colonial Resort
- Grand Palladium Spa
- Grand Palladium Colonial Resort & Spa Riviera Maya/Akumal, Mexico