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“Heaven in Half Moon Bay”
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17 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Akumal, Yucatan Peninsula

Reviews from our community

Very good - based on 17 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
Any
English first
fishmart2...
Lincoln, Massachusetts
Level 6 Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Heaven in Half Moon Bay”
Reviewed April 25, 2016 for a stay in April 2016
3
people found this review helpful

We just returned from a one week stay at Playa Caribe #5. This was an absolutely wonderful choice for us. The apartment is beautiful and well-equipped. When we arrived exhausted after our flight, renting a car, food shopping and driving from Cancun, it was like arriving to an oasis. The apt was open and ready with music, lights, air conditioning and a fruit basket with snacks and coffee. It felt like a warm welcome. We immediately turned off the AC as we did not need it. There was a lovely breeze that kept us comfortable the entire week. The doors that open to the deck and bedroom are screened and it was quite safe to leave these open even at night. The owner (Annie) made the process of booking seamless. She made great recommendations of restaurants and things to do in the area. Half Moon Bay is serene and beautiful. I loved that it was not busy with a lot of people, yet there were restaurants and many activities to do nearby. We snorkeled at least once per day right in front of the apt and saw so many fish (boxfish, needlefish, a five foot wahoo, beautiful parrot fish and other colorful reef fish). (Bring water socks for entering and exiting the water). We also snorkeled nearby at Akumal Bay each day to swim with turtles, rays and barracuda.
We cooked several meals and ate on the balcony watching the moon rise over the ocean.
In the morning, I woke myself up to see the sunrise each day. It was worth it.
Everyone we met who lived at Playa Caribe or worked there was nice. This is a special place for people who love nature and like to relax without any fuss. If you want some night life, there is plenty nearby, but this is a quiet, peaceful spot. Paradise!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
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Liked best: The view!
Liked least: No washer or dryer. But we hung up our wet clothes and they dried quickly.
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TxCoSkiBu...
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful peaceful stay in Akumal”
Reviewed March 27, 2016 for a stay in March 2016
1
person found this review helpful

We had a wonderful stay at Lol Kanaab. The apartment was well kept and the maids did a great job coming in daily cleaning up after us. The snorkeling just outside the condo is amazing. We saw lots of fish and a few turtles. The internet was very good also. We really liked the restaurant La Buena Vida that was just couple minute walk down the beach. We'd recommend this complex and unit and will probably stay here again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great view of the ocean
Liked least: It rained one day
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful location but #8 was disappointing.”
Reviewed March 14, 2016 for a stay in February 2016
3
people found this review helpful

Half Moon Bay is a fabulous vacation destination. The Lol K'naab building is well maintained and kept spotlessly clean, including the pool and beach area. However, #8 was a middle apartment so the second bedroom had sliding glass doors which opened onto the stairwell and landing, which were lit by ceiling lights all night. If you like a dark room to sleep in then this is not the space for you. The beds were comfortable but the pillows were not, and the queen bed had a foam pad over the mattress that was black with what looked like mould. Additionally the kitchen equipment was largely old and inadequate - there was no glassware (only plastic cups) or can opener, and the knives were blunt. We would stay at this building again but not in this particular apartment..

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and beach were fabulous, and the owner was kind enought to allow us a later check out time as our flights were not until the evening.
Liked least: The second bedroom was illuminated all night by landing lights that could not be turned off.
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 16, 2016
I'd like to respond to your comments as we value feedback from all guests, be it good or constructive. We have owned the condo for several years and have not had any guests complain about the light outside the 2nd bedroom. After getting your feedback about the back bedroom, I reached out and asked the previous guests that stayed just before you to see if they had any issues with back bedroom to make sure something hand't changed with the lighting and they said it was fine. I myself have slept in that bedroom several times. It is true though that the curtains do not provide full light blackout like you may see at some hotels. Based on your feedback we are looking into providing another set of blackout curtains in addition to the current ones for those that like to sleep in total darkness.
Regarding the cups, plates, etc. We purposely have no glass in the condo. Our condo is directly on the beach with a pool. There are many people including children that walk with bare feet and we do not want to risk someone bringing glassware to the pool area or beach and it breaking. The plastic cups and plates are quality hard unbreakable plastic not flimsily plastic. Thank you for the feedback about the knives. We have several guest in this condo and we update the kitchenware as much as we can, but they do take abuse from some guests and we are not always there so we do rely on the feedback of the guests. Nobody has previous commented on any of the kitchenware, so thank you for that feedback. We wish you would have told us about the blunt knife when you were there so we could have worked to remedy that for you.
The queen bed has a memory foam topper for comfort because beds in Mexico can be quite firm. We are having our property manager look at what you reported on the foam to figure out and resolve that immediately thank you for that feedback and nobody had reported anything about the mattress to us before including the maids that keep the unit very clean, so once again thank you for your feedback regarding this.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GoItaly20...
PA
Level 5 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Lots of drama without any fun”
Reviewed July 14, 2015 for a stay in June 2015
2
people found this review helpful

my husband and I did not spend the full week at the Lol Ka'Naab condo and there were several reasons for that.

First, we weren't able to use the beach at the Condo. There was thick sea weed in the water which went out from the shore approximately six feet. There were also huge mounds of the sea weed on the beach. No clearance was made to allow us access to the water even though other buildings did clear the sea weed for their guests. I know that no one can control the sea weed coming in to shore but some effort could have been made to clear an area to allow the guests access to the beach. That is the reason I rented a beachfront Condo. When we did walk down the beach to one of the properties that had cleared a path for entry into the water we found the bottom very rocky and not little rocks but big chunks of coral impeding the ability to stand at all. We later found out that was how the whole of Half Moon Bay was.

Second, the pool was not clean. I went in it once and it was dirty as was the water in it. Since the guests weren't able to swim in the sea, it would have been nice to have a clean pool to use.

Third, and the last straw, there was constant construction work the week we were there and I MEAN constant. Monday was annoying but not terrible. However, Tuesday and Wednesday were intolerable. Hammering non-stop all day long. By 5 pm Wednesday we couldn't take it anymore and packed up, gave the manager the key and left.

I wrote to the owner asking for a refund of at least half of the money we paid to compensate us since we did not get what we paid for at all. After a long wait my request was refused with arguments against my assertions which were not, in fact, accurate. Needless to say not what I would call and ideal vacation.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the view
Liked least: the noise, the seaweed, the bay's rocky bottom
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 23, 2015
I am sorry that you weren't able to fully enjoy your stay in Akumal Half Moon Bay. I wanted to take this opportunity to respond to the comments made in this review. First I apologize for the length of time it took to provide a final response to your request for a refund after responding to your initial email that same morning. Both I and the property manager were travelling when you emailed me and I wanted to make sure that I received all the details from our property manager before making a decision which is why it took several days for a final response. After getting this information and carefully considering your case with my wife and others we decided that a refund wasn't justified.

The Sargassum (seaweed) has been in abundance for about a year now all up and down the coast of the Rivera Maya. A quick google about it can provide a lot of details. Raking and removing the Sargassum causes beach erosion so our property manager is not removing all of it every day. The Sargassum is maintained though on our property which could be seen by looking at a vacant lot several properties down where there is no maintenance. I am sorry that when you walked a few feet to the next property where there was less Sargassum you didn't enter there. Half moon bay is one of the best places to snorkel, so while the beach itself is a great sand beach, the ocean itself is rocks and coral which is why the snorkeling is so great. The statement that you were unable to go in the ocean is not accurate. There were many people enjoying the ocean during your stay. We were there just a little bit before your stay and just walked a few easy steps through the Sargassum into the ocean for some fantastic snorkeling with an abundance of sea life and truly fantastic coral formations. We strongly feel that walking through a little bit of seaweed is only a minor inconvenience to enjoy the great benefits of half moon bay.

The construction that was heard was not in our building, it was in a neighboring building. If is unfortunate that there was that construction going on in the vicinity of our condo, but something that is out of our control and something that was not related to our property before it began. There were many other people in the condo complex during this time and there were not any others that complained to the property manager.

Our pool is right on the beach just a few steps from the sand. It is one of the only pools on Half Moon Bay. It is extremely difficult for pool filters to keep the pool crystal clear that is in this location after a days use. When we were there just before you, there was a day or two that we noticed a little sand in the pool, but it was far from not being clean an we we enjoyed it every day with our son. I wasn't there to actually see the pool, but without this information or any sort of picture I can only conclude that you had extremely high standards as to the cleanliness of a pool on an active beach.

In the end I am really sorry that you didn't enjoy your vacation. We have given guests full and partial refunds in the past when warranted, but we didn't see anything about your stay that justified a refund. Akmual is a fantastic vacation spot and there are guests that have been coming back year after year with their families. Unfortunately, I just think that Akumal and Half moon bay just wasn't a match for the type of vacation you enjoy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
basset313
Oconomowoc, Wisconsin
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect stay!”
Reviewed June 2, 2015 for a stay in May 2015
2
people found this review helpful

I have visited and stayed in Akumal before, but absolutely love this place! View was perfect! Air conditioning worked well for restful sleep. Daily maid service was an added bonus. I would definitely stay here again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: view of Moon Bay
Liked least: weeds on shoreline However, this was throughout Riviera Maya this stay.
Traveling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snorkelin...
Washington
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Relaxing family vacation”
Reviewed August 22, 2014 for a stay in August 2014
6
people found this review helpful

Condo is very clean and right on the beach with a pool. People were very friendly.
Unfortunately there were tons of seaweeds washed ashore but once you get pass them the water is clear and warm.
Snorkeling is the favorite pastime. Spotted huge sea turtles and colorful sea life.
We were able to see first hand of hatching of the sea turtles, truly an awesome sight.
Having a car helped to get to all the activities near by but these activities is little costly when you have have family of 4 adults.
Overall it was a great family vacation and would rent the condo again because of comfort and location.

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R Z
Missoula
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautiful Well Located Condo”
Reviewed January 23, 2014 for a stay in January 2014
5
people found this review helpful

Our first trip to Mexico was great starting with our accommodations. The condo was clean and well equipped with a spectacular view from sunup to sundown. We felt very secure and the on sight staff was excellent. Plenty of room and maintained very well. Easy travel to ruins and awesome sights. Groceries and restaurants easily reached. Travel to and from airport was simple. Shopping right in Akumal was great! Will stay here again without a doubt.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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