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“Great in the spring time. Go there with kids!”

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #6 of 23 Hotels in Akumal
Certificate of Excellence
Colorado, USA
Level 5 Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great in the spring time. Go there with kids!”
Reviewed May 16, 2014

The good, the “OK” and the “annoying”… there will be no “bad” or “ugly”

The Good:
The resort is huge and absolutely beautiful. It’s impeccably kept and well planned. Rooms (we stayed in Akumal, but I don’t think they differ much) were spacious and nicely setup. Buildings were not very luxurious, but cozy and convenient. Keep in mind that Coba (the upscale part of the resort) and some other parts of the resort maybe somewhat far from the ocean.

No complaints about food – buffets as good as they get in Mexican all-inclusive resorts with Coba buffet offering better selection. Specialty restaurants were just like everywhere else there – mediocre (for the pretense) food with decent enough presentation. Half of the menu is usually form the buffet and “signature” dishes, while good tasting, nothing to write home about. We always go there just to get a change of pace and get a break from the buffet. We intentionally skipped the ones requiring the “dress code” as we didn’t feel like wearing long pants there.

Kids programs are great and facilities are awesome. Not only they have a deflinarium on property (granted, way overpriced) but they also built a full aqua park and their kids clubs and nightly kids shows are very high class. Staff working with kids are probably the hardest working employees and they really do try. I would highly recommend this resort to those traveling with children of all ages. Keep in mind, though, that there are no elevators in the buildings so if you need to drag the strollers into the rooms, you might want to ask for lower floors – we were on the third (top) floor.

Beach is impeccable and vary as you move through it. Some areas are very rocky but picturesque… others would give you white sand and some waves… in some places they built somewhat ugly but working perfectly wave breakers so even the smallest kids can easily get in without any problems.

Pools were, quite literally, everywhere. We’ve lost count at one point. Once again, for kids’ sake, all the pools were built with very large shallow areas and going deep after that.
Keep in mind the location – it’s further from the busy Cancun, but that means longer transfer. I’d highly recommend direct transport as it takes hour and a half with not stops to get from the airport to the resort. If you get a shared transfer, chances are you’ll spend 3+ hours on the road.

The whole resort is covered by very developed shuttle routes and you never wait for one for more than 5-7 min. Usually, they are there within couple of minutes.

The OK:
They don’t believe too much in AC, unfortunately. We were there in late April and even then we were noticing that most of the common areas are not air conditioned. Rooms don’t go below 21C and even then not very efficient. However, lobby, most of the restaurants, bars etc do not have ACs. They got ceiling fans everywhere, but they are not very adequate. I think Summer would be somewhat unbearable there unfortunately.

Staff (even front desk and barmen) barely speak English. While it’s not really a problem, that’s somewhat unusual. Frontdesk is absolutely useless as they don’t have any answers to anything and keep referring you to other departments (travel agencies, Public Relations, etc). They often can’t figure out their own night entertainment schedule. Night staff is significantly more knowledgeable and helpful, so we tried to deal with them instead.

Some front desk staff is bordering rude and we had to set them straight when they tried to pin the fact that the rooms were not cleaned before 1pm on us. After talking to the managers, they were more “understanding”.

The “annoying:
I hate when a high level hotel tries to “nickel and dime” you here and there. It shows no class and leaves a bad taste. For example, they charge for safe locks. Naturally, they don’t take any responsibility for anything not put in the safe, but to get the lock you have to pay 50 pesos a day. It’s not much and it was twenty some dollars for us for the week, but this is something that should be included in price.

They setup a scale in the lobby to let you weigh the luggage, but they charged a dollar for it. Why not offer it as a courtesy service??? They are clearly not going to make any money on it, so why show such low class?

On the checkout, we tried to get extension for two rooms we were occupying. Our shuttle was picking us up at 1:20pm and we wanted to get the extension till 1:30pm to make it easier for us. They first told us that they’d be charging both rooms for late checkout. Then they agreed to allow one room to check out at 2pm for free and the second would have to check out at regular time. This didn’t make any sense to me as we were not asking for later than 1:30 to begin with. Then, they offered late checkout for two rooms, but only by 1pm. While it worked for us, this flee market style of haggling with offers being around what we asked on both sides but never at the point was annoying.

They tried to sell their “private club” membership on every corner with agents being more annoying and persistent than those that try to stop you at the airport to sell you timeshare. And they get upset when you try to ignore them. I understand that they make money on it, but they have to make it more subtle.

Public relations staff worked like they learned how to move fast from snails. It would take forever to get anything done though them and they would often try to pretend they don’t notice your presence until they have to.

While the whole resort was covered with shuttles, the schedule and routs were very confusing. We gave up on trying to understand then at one point and instead started yelling out where we need to go when we’d get outside and somebody would point us to the right shuttle.

Bars close at 11 and the selection in 24 hour snack shacks is usually subpar with very slow and unreliable service. Same goes for the bars in these shacks – we were usually betting on what they won’t have on any particular night. Nevertheless, you could get some food and drinks at any time.

The barmen on the beach would leave through the day at any time to get more cups and other supplies without any sort of notice and could be gone for significant amount of time. Yes, they need the supplies, but a notice of some sort would be nice. Service in the buffets could be very lengthy – it may take up to 20 min or so to get coffee or juice for the kids.

In general, the resort seems to be understaffed and it shows, unfortunately.

This being said, I’d still highly recommend it, especially during Fall or Spring times when AC everywhere is not such a huge issue. My “annoying” list seems to be long, but don’t let that stop you. There is no “bad” or “ugly”, which doesn’t happen too often lately.

Room Tip: Ask for the proximity to the beach (if that's what you'r after) - resort is huge
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BorisUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 18, 2014
Dear TripAdvisor user:

I would like firstly to take this opportunity to thank you for giving us the chance to welcome you at Grand Bahia Principe Akumal Riviera Maya.

We appreciate your comments regarding our facilities and the detailed observations you made about our services. We would like to inform you that we have forwarded your feedback to the departments involved and we will take the proper actions in order to improve the areas needed and guarantee the entire satisfaction of our clients.

Every comment and suggestions is very valuable for our working team. Thank you for making us participant of this very important review.

We will be honored to host you again in the future, please do not hesitate to contact us before your next visit.


Kindest Regards



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Mission, Canada
2 reviews
Reviewed May 16, 2014

This was our third time at the Grand Bahia. We always stay for two weeks. This time we stayed at Akumel. The staff was wonderful, food was great and our room was on the beach. Couldn't ask for anything more. Will be returning next year. I highly recommend the Grand Bahia Akumel.

Room Tip: We had emailed in advance to request a certain block of rooms and they did there best to give us wha...
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  • Stayed May 2014, traveled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Dwight M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 18, 2014
Dear Guest:

First of all thank you very much for staying in the Grand Bahia Principe Akumal Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are so happy to know that you passed a lovely time at the hotel and you really enjoyed your visit with us.

In the name of the whole Grand Bahia Principe Riviera Maya resort, we want to thank you again for your valuable comments and for recognizing the attention of our staff. We will wait for your return impatiently.


Kind Regards



Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed May 16, 2014

This was our third time back, we LOVE this resort. It's clean, beautiful, BIG, tons of restaurants, bars, entertainment and so on. Beaches are our favorite and this one couldn't be more perfect. There isn't one thing we don't like about this resort, which is why we decided to do our wedding here. Being in Canada planning a wedding in Mexico was a bit stresfull at times only because the response times on receiving emails back from the coordinators are awful! BUT once we got there everything was amazing, to any brides out there looking at doing a wedding here DON'T STRESS IF YOU DON'T HEAR FROM YOUR COORDINATORS. They know what they're doing and everything will be perfect. The coordinator met with us on the second day and went over everything, because they do many weddings a day they changed my answers on lots. I couldn't have asked for a better location, better staff to help and a more perfect resot. All of our guests loved the hotel. We will be going back again next year, and the next....

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amber m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 16, 2014
Dear Amber:

Thank you so much for choosing the Grand Bahia Principe Akumal as your wedding destination, it was marvelous to host you in this special celebration.

Our work team in committed to provide the best service possible to our clients for any special event or just for a relaxing holiday, we are really happy that this was the case in your stay. Definitely we will share your comments with our staff.

Concerning the wedding coordinators we would like to inform you that they receive lots of mails daily about this type of events and due to the amount of information they need to provide, it takes some time to answer all of them, but when they get in touch with the client, the wedding sets up in a fast and professional manner.

We hope to have the change to welcome you for your honey moon or just for holidays in our resort, it will be a pleasure to be at your service again.


Kind regards!



Your honeymoon on the Mayan Riviera with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wolverhampton uk
Level 6 Contributor
294 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed May 15, 2014

Arrived at the Grand Bahia Akumel on May 2nd for a ten day stay. On arrival we were informed that we had been upgraded to the "Golden Principe" in block 74 which gave us 24 hour room service and a few other little perks. Check in was efficient and our room .."wow" , beautiful. A really good size room, huge comfortable bed, immaculately clean , complimentary toiletries, coffee maker and a well stocked mini bar.
The complex is large but exceptionally well maintained and the wildlife wandering around the grounds just added to the magic. The carts run every few minutes round the hotel which means you don't have to walk if you choose not to, in the evenings the drivers will drop you at your door.
Without exception the staff were amazing, polite, helpful and charming, nothing was too much trouble.
We didn't attempt to get into any of the speciality restaurants as other holidaymakers were reporting not being able to get tables in many of them until 9pm.The food in the main buffet was of a good standard and there were plenty of choices, however wasn't always very warm. As a non meat eater, I struggled a bit although there was a small vegetarian selection. The 24 hour snack bar was great.
A big plus was the hours free WiFi every day , this could be extended to three hours by visiting the other two hotels .Part of the "golden package" included free use of the PCs and internet in the Golden Lobby between 8am -10pm every day.
I have to say that although other reviewers report being hassled by the "timeshare" reps, we had no such bother. There was an invite to claim a special prize from them, which we chose to ignore and generally we walked passed them each day (they're based by the restaurant entrance) without a problem.
Overall our stay at the Akumel was superb! A huge thank you to all the staff for a fantastic holiday.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alison l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 16, 2014
Dear Alison:

First of all thank you for trusting in Grand Bahia Principe Akumal, Riviera Maya and for choosing us to enjoy your fabulous holidays.

It is always a pleasure to receive positive feedbacks; because is the best way to motivate all our team to keep in the good job and evaluate all the services that we provide you.

We would like to thank you for your kind comments about the rooms, the facilities, restaurants and staff.

We will be enchanted to receive you again in the near future, so please do not hesitate to contact us before your next visit and of course we will have ready a especial welcome.


Our best regards from your home in The Mexican Caribbean!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 15, 2014

I just got back, this was my third stay at Grand Bahia Principe Akumal, 28th April to 12th May.As a returning customer I had a bowl of fruit and a bottle of tequila in my room complementary. I highly recommend this resort, it is wonderful. The ala carte restaurants are amazing and all the staff work so hard. I recommend the Arlequin restaurant, French restaurant, Japanese and Mexican restaurant s, food is delicious. I was lucky to be on the top table in the Japanese restaurant so watched the chef prepare our food. Some of the food in the buffet was cold, however you could a!ways wait and have hot food cooked for you.I met some amazing people and staff. A big thank you to Mario, Sabastian and Ignasey waiters in buffet restaurant they work so hard and always have a smile on their faces. The grounds are spotless and I love the widelife there especially the Coates and igranas. The maids work very hard and the trolly drivers are wonderful. So much to do at the Riveria Maya, you won't be disappointed. I swam with the turtles, stingrays and marine life, swam and rafted in the underwater caves. Drove through the jungle and underwater caves, zip wired over the jungle and visited the Tulum ruins. Visted the famous Coco Bongo which was out of this world, mad, crazy night with drinks flowing all night. There were quite a few weddings there whilst we were there which were lovely.I can not wait to return xx

Room Tip: I was in villa 53 this time which was two minute walk from lobby, perfect to get to buffets , beach...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank UkFabwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 16, 2014
Dear TripAdvisor Member:

Thank you very much for choosing the Grand Bahia Principe Akumal as your destination for your previous vacation, it was a truly honor to be at your service once again.

Wonderful comments received by our loyal clients after their holidays are a great tool of motivation to our staff, we thank you for recognize the quality of our restaurants and the attention of our work team. Be sure we will pass them your comments, we believe they will be so grateful to receive them.

We hope to have the opportunity to welcome you once more and please do not hesitate to contact us before your next arrival in order to assist you with your next holidays.


Our best regards from the Riviera Maya,



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holyrood, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 15, 2014

We were greeted on the night of April 8th 2014 with a big smile from Radames (Francisco Radames). He was outside of the lobby very professional and sharp looking in his suit and was so helpful throughout our stay. He was the "face" of the Akumal for us along with the others who drove the trolleys, served our tables, cleaned our rooms, grounds keepers.......everyone did their job so well! We checked in a little later than expected because our flight was late but were greeted with smiles and ice cold /slushy margaritas!!! What a treat!!! We cannot leave out our favorite bartender and waitress! Wilbert Tuz and Sebastiana were so attentive and did their jobs to perfection!!! They greeted us nightly with smiles. Wilberto as we called him is a "pro bartender". Keeping things clean, tip top shape and keeping his customers happy. Sebastiana.......her smile, attention to detail.... kept the tables and chairs so clean, tidy and in order. Loved these guys. We can't leave out the pool bartenders (who worked so hard in the hot weather), outside nightly bar servers, 24 hour restaurant, hotel restaurant servers and maids........everyone does such a good job!!!!! We loved our 1st visit to Mexico and were so glad we picked the Akumal!!! Wish we had booked for 2 weeks! Thank you for a very nice memorable experience.
Again, SPECIAL thank yous to Radames, Wilbert Tuz and Sebastiana!!!! They are so friendly, great people persons and hard workers!!!!!!

John & Imelda (Newfoundland, Canada)

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ImeldaJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 16, 2014
Dear Imelda:

It is so rewarding to receive these kind comments about your first visit to the Grand Bahia Principe Akumal, it was an honor to host you during your holidays.

We are glad to know that due to the attentive service of our staff, your stay was unique and a memorable experience. Please, let me assure you that our staff will be congratulated for the personalized service that they provided you. Your amazing feedback is a special tool of motivation to continue working this way.

Hope to welcome you once again at the Grand Bahia Principe Hotels & Resort, please do not hesitate to contact us before your arrival date.


Receive our warmest regards!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2014

This was our 5 th time to Akumal.. 12 days this time which was wonderful. I am mobility impaired.. ( I use a walker) and I gotta say the bellboys are fantastic ! They picked me up and took us where we needed to go.. Made the trip so much less stressful. The breeze at the beach was great.. The pool was great.. The meals were great and of course the drinks were too! Can't wait to go back.. We take a private transfer to the resort from the airport which also makes the drive down quicker and stress free.. Have nothing negative to say.. It's all good!

Stayed May 2014, traveled as a couple
Helpful?
6 Thank donnajo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, May 14, 2014
Dear Donna:

Thank you so much for choosing the Grand Bahia Principe Akumal for your holidays it was a really pleasure to be at your service and assist you during your stay.

It is very nice to receive these wonderful comments from our loyal clients as you are, we are committed to provide an ambiance that satisfies our clients' needs that is why our entire staff work really hard to reach this.

We would like to thank for your words about the pools and meals, we are very happy that you really enjoyed these services.

We hope to welcome you back soon, in order to provide you another memorable experience, and please contact us before your arrival date to assist you once again.



Best regards from your home away from home!




Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Luxury Hotel in Akumal
#6 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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