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“Excellent Two Weeks”

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #7 of 23 Hotels in Akumal
Certificate of Excellence
Regina, Canada
Level 5 Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent Two Weeks”
Reviewed February 26, 2014

Second time at Akumal Golden this time as a family holiday. The whole resort is well maintained, staff are pleasant and welcoming. We were in Block 66 - wonderful ocean view and good maid service. Food choices are plentiful and all tastes are catered for. The entertainment shows are excellent. Tony and crew are brilliant with the children on stage and always acknowledge them during the day which makes the kids feel special.

My only complaint, which I refered to Customer Relations, is that the dress code printed on the restuarant booking ticket is very confusing stating men should wear long trousers but in one restuarant we counted over a dozen wearing shorts. We were told it only applied in certain restuarants. Perhaps the ticket should state the exact dress code for the chosen restuarant.

Stayed February 2014, traveled with family
Helpful?
2 Thank Millie208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 27, 2014
Dear Guest:

On behalf the management and all the staff of the Grand Bahia Principe Akumal resort, we would like to send you our warmest appreciation for choosing to be guest in our resort.

Please be assured that we have shared your feedback with all our team, thank you for your kind words about our animation staff and for your observations regarding the restaurant dress code.

We sincerely hope to have the pleasure of welcoming you back to our resort sometime in the near future.Do not hesitate to contact us in case you may need something before your next arrival, it will be my pleasure to be at your service.

Kindest Regards from Sunny Mexico!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Livingston, United Kingdom
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014

This is a very late review, we returned to the Bahia last year for the first three weeks in July, once again the check in was trouble free and no problems, we had requested a 2nd or 3rd floor room but were put on the bottom floor which in the end didn't really bother us. The maid kept the room spotless and always had nice towel art on returning to the room.

The weather wasn't great i think it rained pretty much every day at some point for our first 2 weeks but this did not dampen our spirits. Once again the food was wonderful. We had such a laugh with the bar staff in the akumal theatre bar, Fernando and Isais were superb and made the holiday that little bit more Special. This for us is our little slice of paradise and makes all the hassles of home and work life fade away for those weeks of bliss.

We are returning again to Mexico this year in August (wonder if we get upgraded as returning customers) and can't wait to get back to the Bahia and hopefully see some old friends.
See you all in August :)

  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank Banksyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 26, 2014
Dear TripAdvisor member:

We truly appreciate your preference in visiting again the Grand Bahia Principe Akumal and taking the time to write your positive impressions.

It is very nice to read that once more you were satisfied with your stay. Thank you so much for your comments about our staff and the quality of our services, your kind words represent a very valuable source of motivation for all of us to continue creating such memorable experiences to all our guests.

We look forward to receive you again in our resort and hope you do not hesitate to contact us before your next arrival with any requests you may have but remember everything depends on availability.

Kindest regards from the Mexican Caribbean and happy holidays!




Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

We stayed at the Akumal for one week ad really enjoyed it. The buffet food was good, but the a la carte food was much better. We would especially recommend the Japanese.

If you find yourself there, go and find Tony Miami and his crew! They are organizers of the daytime activites and nightime fun at the theater. These guys know how to have fun and will make your trip so much better. We danced and sang and particpated in so many different activities around the pool, all with them. It was all the fun that they helped to create that made this trip so much fun!

  • Stayed February 2014, traveled with friends
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Helpful?
1 Thank Dale A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 26, 2014
Dear Dale:

We are delighted for reading your feedback regarding your recent stay at the Grand Bahia Principe Akumal.

Comments and feedback such as yours serves as true inspiration to our team and it is always nice to known when we have been able to exceed the expectations of our guest.
Thank you for your kind words about our animation team, be sure we will pass your comments to them and especially to Tony, we are sure they will be so glad to receive a wonderful comment about their word.

We hope to have the honor and pleasure of welcoming you back in the near future.

Kind regards from the Mexican Caribbean!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 24, 2014

We had our wedding on the Akumal Beach at the Bahia Principe February 15th 2014. What a wonderful day it was! Our wedding Coordinator Eugenia and her assistant Rosa was amazing and exceeded our expectations!

With a group of 31, we all had the best week at this resort! Having been to the Bahia Principe in Samana Dominican Republic, I was convinced this chain of hotels would be excellent anywhere! And it was:)

The Akumal resort is right on the water, with a huge pool and lots of beach to lounge around on! It wasn't hard to get chairs either! If you want blue skies and white sand, than this is the place to be! I have seen reviews on the beach being too rocky...which in some areas there is but hardly a thing to complain about. You're in the Caribbean, where the water is clear and the beach is natural, just perfect I think!
The food is great! Part of the reason why we choose the Bahia Principe again!! Tons of A la Carte restaurants to choose from because of the other two resorts, Coba and Tulum. My favourite restaurant was the Don Pueblo at Tulum but I would love to go back and try all of them! The buffets had lots of options including a 24 hour snack bar for when the buffet is closed!
The rooms are amazing too! Because we were the Bride and Groom, we had an Ocean front room with gold bracelets allowing us to have some extra features. The cleaning service was amazing, including their daily creative towel arrangements! The grounds were exceptional, well maintained and beautiful! No complaints!!

This resort includes two free rounds of golf, but we were unable to book. This was one thing we were not happy with as a lot of guests were expecting to play. We tried to book in advance 3 months prior to going and was unsuccessful. There was an event booked for months that we were not told, so it was a little frustrating. They only had one group available for mid afternoon one of the days we were there and they had to pay $90 usd each for a cart. More if they didn't bring their clubs.

If you have children, there are lots of things for them too! They have a kids club, full of activities including nightly shows and water park at the Coba resort. We had a 4 year old with us and she had the best time!

Our wedding day was amazing! The most relaxed, stress free wedding anyone could have! I met with Eugenia, our wedding coordinator once, a couple days before the wedding to go over everything we discussed over email. Eugenia was very helpful, clear and even helped include options for less than what we were expecting to pay! The ceremony setup was perfect! It looked so pretty with the white chair covers, white linen and of course white sand! We had a cocktail reception after the ceremony with a trio band and blue cocktails that went with our blue and white theme. We spend a little extra to get a photographer to take pictures after the cocktail reception. This is one thing I think is necessary as the photographer included in the wedding packages only takes pictures of the ceremony. For our dinner, we went to the Arlquin Modern cuisine. Hands down, the best meal of the week! The service was beyond exceptional and they even accommodated gluten free options, including our wedding cake:) After dinner we had a private reception outside by the pool with our own bar and speakers that we added on last minute. A DJ is not available, but there was staff there to help with the sound and mic for our ipods. Again it was a perfect setting, romanic and elegant! We did our speeches outside as you are not allowed in the semi private dinner. Its much better at the reception anyways;)
All and all, I cannot complain about anything about our wedding day, everything ran smoothly! If I had to give any suggestions on anyone wanting to do a destination wedding here, just make sure you know what you want and know how to book things in advance like appointments to the spa and any extras that is included in your package prior to going so you can enjoy your time with guests. Ask as many questions as needed!!!

We have gone to many all inclusive resorts and we definitely recommend this one! We have never gone back to the same resort, but I think we will for this one:)

P & B Girard, Vancouver Canada

  • Stayed February 2014, traveled with family
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Helpful?
6 Thank BLGirard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 25, 2014
Dear Trip Advisor member:

We appreciate the time taken by you in writing such an amazing review of your recent stay at Grand Bahia Principe Akumal, Riviera Maya!.

We would like to express our gratitude for your comments that you have shared. It was an honor to host you in this wonderful occasion. It is good to know that you and your family enjoyed the services offered in our complex. Be sure we will share with our wedding team and all our work team your kind words about the service provided.

We look forward to your return, so please do not hesitate to contact us before your next arrival, it will be a pleasure to assist you once again.

Our best regards,



Your honeymoon in Riviera Maya with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 24, 2014

We usually travel to the Riu chain because they tend to be really good but this time our agent recomended baia principe akumal golden section and all went well until we were misled, lied to and lured. We were told that, because we were golden bracelet, whatever, we were entitled to a special breakfast and we specifically asked if it had anything to do with any kind of sales or commitements we would not go. The anwser was, no sir we hate time-share and we would not do that to our customers, no one is going to try to sell you anything. After a very mediocre breakfast they pretty much locked us up in a room and tried to brain wash us with selling some kind of membership not taking no for an asnwer one guy after the next. My wife and our friends felt very nervous and unconfortable to the point that we thought of calling the police. Our first time at this place became quickly the last time for us, our friends and we will not recomend it to anyone of our group of friends. Too bad that this well organized resort allows scaming situations like this one.

Room Tip: choose rooms closer to beach.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
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Helpful?
6 Thank mario r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeClub, Manager at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 28, 2014
Dear Mario,

On behalf of Bahia Principe Privilege Club we want to thank you for taking the time to write about your recent stay at Grand Bahia Principe Akumal and for sharing with us your observations after meeting with the Club representatives.

We offer sincere apologies for any inconvenience you may have endured during your vacation. This approach is meant to inform guests of the membership offered through the Privilege Club at Bahia Principe Hotels & Resorts. I can assure you your comments have been shared with the responsible department and will be taken into consideration in order to improve our strategy, services and human resources.

Once more, thank you for your feedback and we hope to have the honor of welcome you back at Grand Bahia Principe Akumal.

Best regards,

Stephany Tavarez
Customer Service
Bahia Principe Privilege Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviewed February 24, 2014

My husband and I were married at the beach location and our whole trip was fantastic. We travelled with 44 people in our group from all walks of life. There is something for everyone at this resort and never a shortage of food, drinks, and things to do. The beach is unbelieveable so clean, beautiful and the umbrellas and beach chairs are in great abundance. We stayed at the Royal Golden Suites and highly recommend this location for ease to the entire resort. A huge thank you goes out to Eugenia, our wedding coordinator. Our wedding ran prefectly, on time, and without a single hitch. Our flowers were amazing, the ceremony site so romantic, the music, the champagne toast, the dinner etc. Everything was amazing and it is a trip we will never forget. Thank you for making our day extra special!

Room Tip: It's worth it to upgrade to the Royal Golden Suites!
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  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Snowwoman101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 25, 2014
Dear TripAdvisor member:

On behalf of our entire work team I would like to express our gratitude for choosing Grand Bahia Principe Akumal for such a wonderful celebration!

We really appreciate your comments about the quality of our services and facilities, our main goal is to reach the entire satisfaction of every client.

All our staff is committed to provide the best service possible to create a wonderful experience during our guests' holidays that is why comments like yours are the best source of motivation to keep on the good work. Please be assured that we will share all your kind words with our team, they will be so happy to receive them specially Eugenia.

We hope to have the opportunity to welcome you in the near future, please do not hesitate to contact to prepare a very special welcome for you.

Kind regards


Your honeymoon in Riviera Maya with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carleton Place, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 22, 2014

We traveled to this resort as a group of 10. The entire trip was amazing. The staff was very couteous and attentive. The resort was very clean and well landscaped. The food at the buffets was very good and offered something for everyone. We also ate at 3 of the restaurants (Mexican, Mediterranean, and don Pablo). The Mediterranean and the don Pablo were amazing and I want to especially thank Darwin at the Mediterranean. Best waiter on the resort. We have been to many resorts in the Caribbean and this one rates in the top 3 and we will definitely go back to this resort.

  • Stayed January 2014, traveled with friends
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Helpful?
3 Thank TandJfromcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 23, 2014
Dear Guest:

All the Grand Bahia Principe Akumal would like to thank you for the time you have taken to write about your experience at our hotel.

Your notes are very much appreciated, thank you for sharing them with us. It is important for all of us to know that you had such a great experience at Grand Bahia Principe Hotels & Resorts, thank you so much for your kind words about our staff and food service.

Please, do not hesitate in contacting us when you decide to come back, we will do our best to accommodate all your needs.

Our best regards from the Mexican Caribbean!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal - Cancun Km 250. Mexico | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Luxury Hotel in Akumal
#7 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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