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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #6 of 23 Hotels in Akumal
Certificate of Excellence
Saskatoon, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Always a new corner to explore”
4 of 5 bubbles Reviewed February 22, 2014

Just returned from a 1 week stay. We upgraded to the Royal Golden section of the Akumal resort as per other reviews. The check in is in a separate area but unfortunately was not speedy. We booked for three rooms and had requested them in the same building as we were traveling with our teenage children. They at first were not in the same building and after 45+ minutes (or one Mexican minute) and a frenzy of words exchanged by the check in staff (seemly arguing in Spanish) we finally were granted 3 rooms in building 68. Never the less, we were happy to be on vacation & were determined not to be deterred by negative staff. This was the only staff member that we had any issues with. The remaining staff was fantastic, always a smile and an Hola.
The rooms were huge. A king size bed, a double bed and a couch that also makes into a bed if needed. The cleaning staff always did a fantastic job and had our rooms cleaned promptly. We always left a tip for our cleaning staff and Carlos went out of his way to make some sort of decoration or towel animal. The fridge was also stacked in a prompted manner.
We did not make it to any of the A La Cartes as we did not book early enough. The remaining times were too late in the evening for the kids. My advice would be to book your a la cartes right when you get there. Mikados and Frutos del Mer had good reviews from some repeat customer that we had met. The kids were happy with the big buffet at the main lobby. We always found something good to eat. There was lots of selection, sometimes repetitive, however, the kids didn't mind. They enjoyed trying different things and going back for more.
We watched the different shows and they were good entertainment. We also bought the tickets to the Thursday night Spanish Fiesta at the Hacienda (170 pesos). Our family thoroughly enjoyed the evening. La Hacienda has shopping stores and flea market type tents. We didn't find out about this place until our week was almost over. It is worth the time to take the buggy to the complex. It is within the area of Grand Bahia but is situated right at the entrance of the resort. The resort should advertise this more. It's open late, so you can go after your evening meal and not miss any beach time.
Like everyone else said, the resort is very large. They have great transportation, but if you're not into large resorts, this is not the place for you. On the positive side, there are great walking paths in the jungle with something or some creature to see around each corner. Also, we tend to eat way too much, so walking to the different areas was actually a welcome activity.
The beach is rockier than what I prefer, but this is not the resorts fault. We mostly sat at the beach (in the Royal golden area - lots of loungers to be had) and cooled off with a swim in the pool. The bar service was good, Melvin always had a smile. We brought our own insulated cups, so our drinks stayed cold.
Two of our kids did the resort scuba diving with instructor Jonathan. He was a good instructor and the kids enjoyed the dive enough so that our son went for a second dive. The ocean was quite rough so visibility wasn't as good as what I've seen in the past.
One complaint I would have would be the wifi. We had to pay $45 USD per unit and the internet connections was sparce at best. If you required good internet, you had to go to the lobby which was not handy at all. The wifi was down completely for a portion of the week. They also offered one free hour a day per unit in the lobby if you didn't want to pay for the wifi. We have been to resort where the wifi is included with the room. All resorts should include wifi. It's the way of the future.
Overall, our family enjoyed the resort. We met several couples & families that were returned customers, so it's obvious that they really enjoy the resort. Your vacation is what you make of it. If you let the little things bother you, it only wrecks your vacation. Grand Bahia did a good job of making our vacation memorable.

Room Tip: The only ocean facing rooms is in building 66. 65 & 67 are quite good also if wanting ocean vie...
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  • Stayed February 2014, traveled with family
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Helpful?
7 Thank sunlover306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 23, 2014
Dear TripAdvisor Member:

First of all thank you for trusting the Gran Bahia Principe Akumal Resort and choosing us to enjoy your recent holidays.

We really appreciate that you are taking the time to share us some valuable comments about your stay with us. All comments and suggestions we receive from our guests are very important to maintain the quality of the services in the Gran Bahia Principe Riviera Maya Resort. It is for guests like you who send us some amazing words after their holiday, that our personal finds every day the motivation and energy to keep on the good work and we hope we can repeat this wonderful experience in the near future.

Kind regards from sunny Mexico!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
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    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

This place was fantastic! The beach was fabulous, which was important for us. Maybe bring some water shoes because it is a little rocky. The waves are fun and look beautiful crashing on the rocks...perfect for action shots!
The room was HUGE and gorgous. The best part was the view of the jungle from out balcony. The service and the workers were great... always working hard to maintain the beautiful grounds and smiling and saying hola to everyone!
We would definitely return to this resort and other bahia resorts in other countries. We liked Akumal over other areas of resort because we are a couple looking for quiet days on the beach. There is a fun, but bumpy transport system among all areas so it s very easy to get around all areas of the complex. Shopping area was fantastic with a pharmacia as well.
Overall, we had a great trip and were very satisfied...great memories! I have recommended to family and friends, so I will recommend to you.

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
6 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 23, 2014
Dear Karen:

First of all we would like to thank you for choosing Gran Bahia Principe Akumal!

We feel much honored to read your kind remarks about our services and facilities. On behalf of the Grand Bahia Principe Resort, we want to express our appreciation for the time you took to write and describe your spectacular holidays and for recommending us to your family, friend and everybody.

Please write us a little message before your next visit and we will do all our best to accommodate your wishes, I am very sure that you will feel even more pampered and satisfied.

We send you our best regards from your house at the Mexican Caribbean!



Family holidays with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal
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england
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 21, 2014

we have just returned from Mexico after a rainy arrival, the sun came out and it was lovely, the people working here are the friendliest nation I have ever met from cleaners, gardeners, waiters and waitress to the animation team who were absolutely fantastic, they were great with my grandson and nothing was too much trouble for them, the food did get a bit boring in the main dining room but do use the al a carte they are good, but do book before you get there (on line). And do take dollars as everything is in dollars and not pesos, all the trip and even in the town shops. Chicken Itza is well worth a visit and the Thompson guide who is a local was very informative and helpful.

Room Tip: although it was a large resort none of the rooms were overlooked and there are always buggies going...
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  • Stayed February 2014, traveled with family
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Helpful?
3 Thank jerobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 23, 2014
Dear TripAdvisor Member:

First of all thank you for sharing your impressions of your recent staying in the Gran Bahia Principe Akumal, Riviera Maya!

It is great to know that you really had a good time with us, and definitely we will pass your comments to the all staff of the hotel. Your kind words represent a source of motivation for all of us to continue creating wonderful experiences for our visitors.

It will always be our pleasure to be at your service and we hope to welcome you back in the future.

Regards from The Mexican Caribbean!




Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

This property is very large. There are three hotels that you have access to and its a little intimidating when you first arrive. After a couple of days of looking at the map and walking around we figured out what was available. They also have carts that will take you all over the resort or the other resorts, so you never have to walk anywhere if you don't want to. The Akumal is a beautiful resort. The rooms are extremely beautiful, clean and comfortable. The staff are very kind and attentive to your every need. The food was amazing! You really have to visit the Sirenas pool bar and see Carlos. If you sit back and watch him for a bit, you will be amazed how hard he works and how efficient he is. He was absolutely great! We didn't get off resort much, only took the trip to Playa Del Carmen, which is offered by the hotel. Be aware of the jewelry store you visit and if you really want to buy something, you can really talk them down in price. Other people I spoke to enjoyed the many tours offered and they all sounded amazing! If you booked this resort, you will not regret it! We will definitely go back to this resort!

Room Tip: We stayed in building 56 which was close enough to both pools, the beach and the lobby and was quiet...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank MaeOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 21, 2014
Dear Guest:

Thank you very much for your recent stay at Gran Bahía Principe Akumal. We are glad to know that we were able to make your trip a pleasurable experience.

Your comments about our facilities and staff are very valuable, it helps us to give a better service to our clients and keep striving for excellence. Thank you for recommending us and for thinking in come back, we will be honored to welcome you in the near future.

Please do not hesitate to contact us before your next arrival to make of your stay even more special.

Warm regards!



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Mario Enrique Moreno
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

We have just returned from a 2 week stay at this hotel where we also got married! To start with the check in was fast & efficient & the welcome cocktail was great after such a long journey. We were a group of 13 in total but 2 arrived 3days earlier than us & were in the tulum the 11 of us all had our rooms upgraded free of charge the rooms were amazing with super queen sized 4 poster beds we also had a bottle of champagne a fruit basket & a beautiful flower arragement in our room! The rooms were spotless & spacious & on the beach we couldnt of asked for anymore! The hotel overall was fantastic we never had a bad meal & the choice on offer was brilliant especially travelling with children as this is usually a big concern for us. The waiters in the buffet reataurant were fantastic & always ensured we got either 1 table to seat us all together or 2 next to each other we couldn't fault their service!Our wedding was perfect from the beach location to all the staff who made it such a special day for us the wedding coordinators did a fantastic job & made sure everything was perfect the photographer was amazing & we have a beautiful album.We had our wedding meal in the dolce vita & the food was beautiful & the service was exceptional we couldnt of asked for anymore! I could keep writing more & more but I just want to say a big thank you to gran bahia for making our wedding and holiday a unforgettable experience we will definitely be returning next year

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cpick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 21, 2014
Dear TripAdvisor Member:

We would like to express our gratitude for taking the time to write your comments about your recent stay at Grand Bahia Principe Akumal!

We feel honored for giving us the pleasure to be part of your wonderful celebration, one of our goals is to create such an amazing experience for our guests and knowing that we could create this for your wedding make us be proud.

Your kind words will be share with our entire team; this is a motivation to continue working hard for our clients.

We hope to welcome you back again, so please contact us before your next arrival with anything you may need; it will be a pleasure to be at your service again!

Our best regards,



Your honeymoon in Riviera Maya with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal
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Cumberland, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

our trip was wonderful
this resort is very clean and very helpful we loved the pools and the beach and with so much to do there you never get bored
the rooms are very beautiful we had the golden package we did request the top floor and got the gound floor and we were way back in villa 71 but i still can not complain we will go back for sure
i do wish the 24 hour snack bar had a few more options :)
we did the golf and the explor i also swam with dolphins it was a great time

Room Tip: golden club akumal
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alicia r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 21, 2014
Dear Alicia:


First of all we would like to express our gratitude for give us the honor to host you at Grand Bahia Principe Akumal!

We are glad to read this comments where you express the things you enjoyed the most during your holiday. Our main goal is to ensure the entire satisfaction of our guests that is why we take in consideration every suggestion.

Comments like yours are the best tool of motivation for all our staff.

We will be waiting for your next visit in order to create another unforgettable moment. Please do not forget to contact us again before your next arrival.


Warmest regards from Sunny Mexico!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed February 19, 2014

fantastic hotel and resort very clean imaculate gardens ,villas with every facility drinks chocolates ,crisps excellent toiletries.coffee maker ,english t bags enough bottled water to bath in .friendly wild animals roam around ,pelicans dive into the sea.the mexicans are very friendly dine around resturants are brilliant but the main resturant is dreadful the food is always cold not much fruit this shocked me as a tropical country like this should have plenty ,if you want a banana you must ask for one service is very slow .dont book trips through the reps they are very exspesive dont buy at the welcome meeting have a look around.the reps were very helpful always smiling which must be difficult at times.thanks to amiee for the shower mat also help given by ryan and tom ,i needed to phone the uk every day i couldnt have managed without them ringing for me i travelled with first choice never again one small meal and a snack is not enough for a eleven hour journey the plane was dirty,the seat i sat in had a broken tv also the magazine rack was damaged and pressed into my lower legs the man in the seat behind would not put his seat up for the whole of the journey my light was also broken this aircraft is ready for a refit i thought i would calm myself with a drink but no only one drink so pleased to land in the uk.

Room Tip: high floor as the animals like to get to sse you
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  • Stayed January 2014, traveled with friends
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    • Cleanliness
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Helpful?
1 Thank margaret d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, February 21, 2014
Dear TripAdvisor Member:

First of all I would like to thank you for your feedback regarding your recent stay at our hotel Grand Bahia Principe Akumal.

Thank you for your comments about our facilities and services, we take every comment and observation as a learning tool to improve all our services, your kind word help us to work harder in order to reach the entire satisfaction of our guests.

We would be very happy to welcome you back in the near future so please do not hesitate to contact us before your next arrival. We are sure we will provide you a better experience.

Warm regards!


Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Luxury Hotel in Akumal
#6 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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