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“Anniversary holiday” 5 of 5 bubbles
Review of Luxury Bahia Principe Akumal Don Pablo Collection

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #5 of 23 Hotels in Akumal
Certificate of Excellence
Epsom, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Anniversary holiday”
5 of 5 bubbles Reviewed October 25, 2013

Wow what can we say !! My husband and I stayed at Akumal from 27 th September ~ October 11 th . My daughter stayed here for her honeymoon 7 years ago and thoroughly recommended it .
We were not disappointed everything about the holiday was perfect . We had requested a top floor room which we were given . All the buffet restaurants were superb ,the staff are so friendly and just want to please you all the time and are very attentive . We went to several a la carte restaurants & they were all excellent .We booked them when we arrived and. Had no problem .The swimming pools were all warm and a pleasure to spend time in especially at the pool bar ,& it was good to chat to other like minded people agreeing with our view of this being a wonderful hotel !! We will be back hopefully with our extended family . Thank you so much for making our holiday such a wonderful experience .

Room Tip: All rooms look good it's just a matter of preference
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Brunoswalks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 27, 2013
Dear Tripadvisor member:

First of all thank you very much for staying in the Grand Bahia Principe Akumal and taking the time to write your impressions.

It is great to know that you had a great time with us and It is a real pleasure to read your kind words about the services that you enjoyed.

Please, do not forget to contact us for your next visit, it will be my pleasure to help you with anything you may need.

Regards from The Mexican Caribbean!




Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,997 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,886)
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English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Had a fantastic time. Went for brother in laws wedding and it was amazing. The days round the pool with Luis,angel,Martin,charli,Eduardo and karing were fab those guys were electric and went out of there way for everyone can't thank them enough for such fun times. The rooms were lovely the food was beautiful and everyone could not do enough for you. Would highly recommend we loved every minute.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nozza78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 27, 2013
Dear Trip advisor Member:

Thank you for being our guest and giving us the pleasure to serve you at Grand Bahia Principe Akumal.

It is amazing to read such positive comments regarding the great consistency of the service provided during your stay, All your comments will be shared with the departments involved as a tool of motivation for our staff, especially for the entertainment team.

We will be waiting for your return, so please do not forget to contact us before your next arrival.

Best regards from the Riviera Maya,



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

I can't recommend this hotel enough. Everything was amazing including the food, entertainment and surroundings. We had a fabulous two weeks enjoying the many restaurants and even the buffet restaurant was outstanding. The wildlife on site is breathtaking and we thoroughly enjoyed spotting the raccoons and iguana. We are so impressed with the resort we intend to return next year and not go to Cuba as planned.

Room Tip: We booked a suite and so we're right on the beach, the extra money was well worth it.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Denise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 27, 2013
Dear Tripadvisor member:

We appreciate the time taken by you in writing a review of your recent stay and at Grand Bahia Principe Akumal, Riviera Maya.

It is great to know that you had a great time with us due the excellent quality of the food and entertainment.

Please, do not forget to contact us for your next visit; it will be my pleasure to help you with anything you may need.

Regards from The Mexican Caribbean!




Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberystwyth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Just returned from the Akumal ( 7 - 21/10/13). What a superb hotel and complex! Everywhere was spotless. All staff ( and there are plenty of them ) were friendly and polite. There was always a 'hola' from everyone even down to the gardeners mate. The food was excellent, well presented with plenty of choice in the buffet restaurant besides the a la carte. The grounds were immaculately tended with coatis, racoons, giant guinea pigs and iguanas wandering about. Have stayed at Sandals resorts and others throughout the Caribbean - this knocked spots off them! They could learn something from these people. One word of warning - If after too many tequilas you need medication avoid the pharmacy in the Hacienda Shopping Mall. They charged us 200 pesos (£10) for paracetamol with a manufacturers maximum price of 36 pesos (£1.50). The hotel shop has more reasonably priced items. All in all an excellent hotel.
If any management read this - well done!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank hughsarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 27, 2013
Dear tripadvisor member:

We appreciate the time taken by you in writing a review of your recent stay and at Grand Bahia Principe Akumal, Riviera Maya.

We would like to express our gratitude for these kind words that you have shared and also for appreciate the excellent services and the efforts from our staff

We look forward to your return, so please do not hesitate to contact us before your next arrival on september, it will be a pleasure to assist you once again.

Our best regards,



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

Just 18 months ago I stayed at the Coba and had a fantastic vacation... the service with a smile was a delight to experience that occurred no matter which of the resorts we visited. In two weeks I'm excited to be bringing family members to experience the wonderful ambiance only this time at the Akumal.

We are beach lovers so the Akumal will be a perfect fit... on my last visit we spent the majority of our time in the Akumal area and found the buffet to be wonderful with a great selection. We sampled various a la carte's from all three resorts and found them to be delicious with attention to detail... the Don Pablo being our favourite.

The resort is extremely clean and very well maintained the grounds are immaculate with enough wildlife running around to make things interesting. Our room was comfortable and made up in a timely manner that we were never inconvenienced by having to wait to have our room freshened.

Looking forward to visiting Mexico and the GBP once more and I'm certain it won't be the last time.

Sharon G from Ontario

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank highflyer_one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 27, 2013
Dear Sharon:

On behalf of the entire team working at Grand Bahia Principe Akumal, we would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel.

We appreciate that you have mentioned the great quality of the buffet and the service of the Don Pablo restaurant. It has been our pleasure to be at your service and we hope to welcome you back in the future,

Regards from Mexico,




Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

This was one of the best times we've had at this resort. The staff- especially Gabriela in Customer Service- is so helpful and polite. There was a night when it appeared that the mangers were actually doing the jobs if their employees. From bar tending to waiting tables. It was refreshing and fun. The rooms are great, we aren't into the Hyatt type luxury suites, we want subdued and more authentic experiences. They are modern enough and the beds while they feel hard at first let you sleep like a dream. We stay in Club Golden which has villas closer to the beach and they are a little quieter to me. The food is very good but I think they are changing the menus in some of the a la cartes and some of our favorites are no longer there. Hopefully they will replace them. The lamb is the most noticeably gone. We heard there were some managerial changes and there at times seemed to be some miscommunication between them and the staff but it didn't change our experience or the fun and relaxation!
The week we were there was a celebration of my successful heart transplant and my birthday. Gabriela had our room perfect with chilled champagne, rose petals on the floor from the entryway to the middle of the room, hearts from rose petals on the bed and fresh flowers. It was a beautiful effort and we were so appreciative.
Be sure when you go you book your a la cartes before you leave. No less than a week from the time if your departure. Most if them cannot accept same day reservations so save yourself the frustration and disappointment by booking ahead.
Buffett food was wonderful. The desserts and tarts are to die for and we love the fresh fruit and yogurt. Mango yogurt is phenomenal I wish I could get it here! They have table service even at the snack bar buffet now so it's almost like a dining experience in your swim suit.
We will be back here for the tenth time next year. I'm stuck between telling all our glorious experiences and not wanting people to know about it lol.
I'll answer any questions anyone hasn't they want to contact me!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank MD1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 26, 2013
Dear Trip advisor Member:

It was an honor to have hosted you for the 9th time at Grand Bahia Principe Hotels & Resorts.

Your comments are really rewarding, because we can see how every day more people join our Family. We look forward to welcome you back to your home and provide you many more memorable experiences.

Kind Regards from the Mexican Caribbean!


Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

this hotel and the staff are all 1st class, the work that goes in to making your holiday a happy one
is unbelievable.nothing is to much trouble for anyone. food is very good with lots to chose from even a veggie corner. breakfast has eggs cooked to your liking also smoked bacon plus all the normal goodies that you expect at a buffet breakfast, the hotel is huge and getting around you have to use the golf buggies or the trains which in itself is all good fun, why people have to moan and groan about this complex is unbelievable just get on with it and enjoy yourself that is what you are here for.overall this is a fantastic place to take your holidays make the most of what they have to offer which is almost everything.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ge0chaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 26, 2013
Dear trip advisor member:

Receive cordial greetings from the Grand Bahia Principe Akumal.

We are very grateful for have shared your review about your stay with us, it is a pleasure to know that you are satisfied with all the services and the attention from our staff.

Please do not hesitate to contact us before your next arrival and we will do our very best to accommodate your requests.

Our best regards from the Mexican Caribbean!



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 On the Beach Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#5 Luxury Hotel in Akumal
#5 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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