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“A truly amazing experience...”

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #6 of 23 Hotels in Akumal
Certificate of Excellence
Hertfordshire
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A truly amazing experience...”
Reviewed October 14, 2013

I wrote this review on my phone while away ready to post to tripadvisor when we got back to England :)...

"What can I say, it's our last day here and I am really sad to be leaving. It has been a truly amazing experience.

The hotel is beautiful, and made all the more fantastic for its lovely, helpful and friendly staff. From the moment of arrival we were struck by how welcoming the staff were and how they made us feel the long journey was so worthwhile. The hotel is kept very clean and and the room was cleaned daily by a very professional maid.

We were warned in advance by the travel clinic and cautious relatives to be careful with what we ate and drank with regard to food poisoning while in Mexico. However, we found that all food at the hotel was hygienically prepared and the buffet offered an excellent selection. We have been 'travellers tummy' free for our entire stay. We found the a la carte restaurants were disappointing and decided that the buffet is much better with better food and a greater variety. It would be nicer if there were more Mexican options as the purpose of our stay was to have the all-inclusive relaxing holiday but also to immerse ourselves in the Mexican culture.

The beach is lovely with its sandy shore and Caribbean clear blue sea. The beach and pool are in close proximity to all the rooms which is an added bonus. They have installed wave breakers to keep the sea in the immediate area around the beach very calm. This is a good idea, if a slight shame also as it spoils the view. There is an exciting array of wildlife and we have loved waking up to the iguanas and lizards, whilst in the evenings the coatis appear. These animals are native to central and South America which is delightful for us coming from England.

The Chichen itza tour was really good and well worth it. I thoroughly enjoyed visiting the natural sinkhole and make sure you visit the tequila museum and try the free samples! The Hotel is about 40 minutes away from Tulum and Playa del Carman, and you can get really cheap buses (no more than 40 pesos).

They do charge for wifi in the rooms which is a bit of a pain but in the lobby it's free.

I would also like to add that the First Choice reps have been very helpful when we've had any queries and have definitely helped to ensure things have run smoothly in terms of transfers.

All in all Mexico has offered us a phenomenal experience and we will truly miss it."

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Holly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 18, 2013
Dear Holly:

We appreciate the time taken by you in writing a review of your recent stay and at Grand Bahia Principe Akumal, Riviera Maya.

We would like to express our gratitude for these kind words that you have shared and also for appreciate the excellent services and the efforts from our staff

We look forward to your return to Grand Bahia Principe Resort so please do not hesitate to contact us before your next arrival.

Our best regards,


Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Berwick upon Tweed, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 13, 2013

Stayed at the GBP Akumal in August with my boyfriend! It was an unforgettable holiday! We were upgraded to the golden section which was fab, just seconds from the beach. The staff were what made this hotel so special, they were so friendly and couldn't do enough for you, I just wish that I had remembered some of their names especially the staff in the Italian al a carte dolce vita who were the friendliest people that I have ever come across. We did lots of trips, infact there was just too much to choose from, highly recommend Xplore and Coco Bongos as well as the beautiful unspoiled beach at Tulum that our rep Kia recommended. So easy to get out and about yourself. We will definitely be back there is so much more of Mexico that we still want to explore.

  • Stayed August 2013, traveled as a couple
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Helpful?
4 Thank 511Berwick25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 14, 2013
Dear Trip advisor Member:

On behalf of the entire team working at Grand Bahia Principe Akumal, we would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel.

We appreciate you have mentioned that you liked the service of the staff at the Dolce Vita restaurant and all the quality of our services.

It has been our pleasure to be at your service and we hope to welcome you back in the future,

Regards from Mexico,




Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 11, 2013

No doubt! If I had to choose a place like "Heaven on Earth", I would say Gran Bahia Principe Akumal Riviera Maya, Mexico! Very profesional and kindness people, including reception, cleaning staff, barman, buffett staff... Very good food at buffetts with food from all over the World. Very good ambience! One of the most clean beaches I ever been. A lot of sports and ludic activities! For sure, we will return to this place! Unforgetable!!! :-D

  • Stayed October 2013
    • Value
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    • Rooms
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Helpful?
3 Thank Hugo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 12, 2013
Dear Hugo:

We appreciate the time taken by you in writing a review of your recent stay and at Grand Bahia Principe Akumal, Riviera Maya.

We would like to express our gratitude for these kind words that you have shared and also for appreciate the excellent services and the efforts from our staff

We look forward to your return, so please do not hesitate to contact us before your next arrival on september, it will be a pleasure to assist you once again.

Our best regards,



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EPSOM
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 11, 2013

my partner and i have just had a fantastic time at the akumel from the 24th sep until 8th oct
the hotel is spotless everywhere the grounds are beautiful with gardeners constantly cutting grass and triming plants
there are a few different beaches we liked the quiet one at end of akumel in front of golden section the fish are amazing we loved to snorkle everyday there
we ate at 8 al la cart resturant which was lovely our favs was the gourmet and mexican and makado but must say the clam chowder in pescardo was best soup iv ever eaten and creme brule in gourmet was to die for. the buffet food was in our appinion best we have had at a all inclusive
we enjoy eating quit late so only watched end of few shows they looked very good we really enjoyed the resident band at the hassienda and usually went in disco for hr or so then a nice baily night cap at 24hr snack bar in akumel
the little buggy/carts are great if you dont want to walk they fly round everywere we also love the bus to hassienda
this resort has so much between the 3 hotels you dont feel like your stuck in one place all the time which is nice when doing all inclusive you can do as much or as little as you want to the entertainment team work really hard to get people involved and always something going on we didnt do games ect but thats our choice did join in some dancing in evening
we loved the idear that there was live music bars if you wasnt watching show and all very different at each hotel hence something for everyone
we will return in a few years as have few other places to go first but will be staying at a bahia principe for sure as we love the extra little touches they do this is first time in this hotel but 3rd in bahia iv had same quality everytime
we done 3 trips xplore captain hook and coco bongo all brilliant will write seperate review for these
a big thanks to vanessa pacheco our resturant bookings was perfect as was our room a big thank you to you all for a wonderfull holiday

Room Tip: we was in block 65 great for beach and 24hr snack bar only 5min walk to main building
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZEBRATINA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 12, 2013
Dear Trip advisor Member:

First of all, allow us to thank you for taking the time of sharing the experience lived at Grand Bahia Principe Akumal.

We are glad to know how much you enjoyed the attention of the Animation staff and quality of the services. We hope to have the opportunity to welcome you back and provide you another memorable experience.

Best regards from the Mexican Caribbean !!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 10, 2013

Resort is very nice, probably too big. Lots of problems with our room. They either couldnt fix our A/C or didnt care, room fridge didnt cool drinks. Bathrooms and showers esp. too small. Seems like since we were with apple vacations, and our green bracelet talked for us wehere ever we went, we were shunned. Almost everyone at the resort was from UK, Europe other oversea countries and were rude, walk right into you, give dirty looks when you were having fun, they dont even smile. Anyways long story short we felt like outcasts on the resort, wouldnt recommend to Americans, or Canadians. We have been to this part of Mexico 10 plus times and always have fun, meet fun people. This time was the opposite. Wanted to share to help others look elsewhere.

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank corandy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 17, 2013
Dear Trip advisor Member:

On behalf the management and all the staff of the Bahia Principe Riviera Maya Resort, we would like to send you our warmest appreciation for choosing to be guests in our resort.

Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed.

On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that your room did not meet your expectations.

Our Best regards,


Vanessa Pacheco
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 9, 2013

This hotel complex is very well laid out and has loads of bars and excellent restaurants most of the staff are great the rooms are excellent but unfortunately some of the cleaning staff are not up to the standard that you would expect in a 5star hotel. Unfortunately the views from the rooms are mostly patches of jungle with no view at all.the reception staff unfortunately were not as helpful as they could be.however the food in all the restaurants was wonderful.The resort itself was really nice and relaxing just a pity about the small niggles however it was still a great place to holiday

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 10, 2013
Dear Ken:

On behalf of Grand Bahia Principe Akumal, Riviera Maya, we would like to thank you for your preference. We certainly appreciate your comments about the cleaning staff, all of them provide us with the opportunity to improve our services.

Also, We are glad to know that you enjoyed our restaurants and bars, It is always a pleasure to know we were able to provide you an outstanding service. We look forward to welcome you back in a near future.

Kindest Regards from the Mexican Caribbean!


Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 9, 2013

I arrived at the akumal resort sep 23rd. Very nice hotels all 3. -coba akumal tulum. Could not really decide which was best as found them all lovely. Before going was worried about going in peak hurricane season as didnt realise this time of year was high till after I booked it, but luckily we had beautiful days from start to finish. Before we arrived other guests told us it had rained for days. So glad we got nice weather. It was a bit to hot for us so found this hard adjusting to the temperatures. We liked the buffet restaurants far better than the ala cart ones. the Japanese was really good far better than the others. Was hoping to visit cancun for a day but never made it as was 2 half hours away so bit disappointed about that. And when asked the rep for a trip there was told there was none to cancun. Would not go riveira maya again because nothing really nearby only hotels. Would choose to stay cancun if returned because more going on. But each to their own. The only problem I had our room had a strong smell of mould which I nearly complained about but decided just to put up with it and little dated compaired to the room next door which one of my party members had. The animals and iguanas made my holiday nice to. Thats about it really. But worth a visit.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denise p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, October 10, 2013
Dear Denise:

Thank you for choosing Grand Bahia Principe Akumal, Riviera Maya and share your comments about your last stay with us.

We are glad to read that we got our main goal, which is your entire satisfaction with our services and installations. We will share your kind comments with all the staff involved, especially with the buffet staff.

We invite you to visit us again, so please contact us before your next visit, it will be a pleasure to host you once more.

Receive our best regards from the Mexican Caribbean!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan
Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#5 Family Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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