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“Awesome resort”

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #6 of 23 Hotels in Akumal
Certificate of Excellence
Phoenix, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Awesome resort”
Reviewed June 18, 2013

We stayed at Grand Bahia Principe Akumal from June 2nd to June 11th and had an amazing time. This resort is beautiful. We really enjoyed ourselves. I’m putting a lot of tips in here, so read on for tips to help you on your stay.

The resort:

Extremely clean and well-manicured. The staff was very friendly. They all speak English just enough to help us with most our needs, but if we had more detailed questions, we would talk to the Public Relations desk. They speak really good English.

Plan for a 1.5 hour trip from the airport. Well worth it though.

Like people have mentioned, the resort is really 3 resorts combined. They have shuttles to take you around. This worked great.

The water at the resort is perfectly safe to drink. They use a reverse osmosis purification system.

Bring bug spray for the mosquitos at night. Also, bring bio-degradable sunscreen if you go on excursions where you’ll be swimming in a Cenote. They require bio-degradable sunscreen.

Our cell phone provider has really high rates for calling internationally. So I tried using skype with the free wifi in the lobby. It worked once, but then I couldn’t get it to work anymore. A really nice lady, that was also a guest, we met gave us a Global Link international calling card. This worked great. We would call from one of the lobby phones, because apparently you’re charged for using your room phone even if it’s local or 1-800. So we would call the operator from the lobby phone, and she would transfer us to Global Link. We could then enter the calling card number. The card had $13 left on it and that was good for 80 minutes. They sold calling cards from a vending machine by the lobby phones, but the rates were not good either. $20 for 20 minutes. So I recommended finding out how to buy a Global Link calling card.

We were able to use our Visa credit card to pay for our excursions. If you want or need pesos, the resort can exchange. You don’t really need pesos though if you have USD. If you go to Playa Del Carmen to shop, it’s actually better to use USD. They charge more for items when using pesos. We took a collectivo to Playa Del Carmen one of the days. We had a nice time. The collectivo is their public transportation. It was only $3 each to go to Playa Del Carmen. They will pick you up right outside of the resort and take you to the shopping district at 5th ave. Then when you are done shopping, just go back to where they dropped you off to get another one back to the resort. Just make sure you have the exact amount for the ride if you’re using USD, because they don’t have change in USD. So just make sure you have $5s and $1s.

Beach:

We love the beach, so this is where we spent most of our time. We liked the Akumal beach. It has nice soft white sand. If you like to snorkel, I highly recommend bringing your own snorkel gear. I really enjoyed the snorkeling right off the beach. Lots of pretty fish to see. Also, on our second to last day, I saw a sea turtle and a sting ray. It was amazing. They have the swim area roped off, but I would swim out past the rope. I wasn’t that far out from the Akumal beach when I saw the sea turtle and sting ray.

The akumal beach is very popular, so if you don’t like a crowded beach, you can also head to the south end of akumal, or go more north to the Tulum side.

If you like to walk the beach, the resort beach is really long, so it’s really nice for that.

Rooms:

The rooms were really nice. We stayed in the Junior Suite Club Golden. Some reviewers have said that the rooms are dated. I don’t know what they are talking about. The A/C worked great. No complaints with the room at all.

Pools:

There are many pools to choose from between the 3 resorts. We didn’t spend much time at the pool at all because we are beach people. The pool by the Royal Club Golden area seemed pretty crowded most of the time though. We were a bit disappointed that there were no hot tubs as far as we know. The pools have “Jacuzzis” with jets, but they are not heated. My wife and I enjoy sitting in the hot tub at night, so a little disappointed but we got over it pretty quick.

Food/Drink:

I would recommend emailing the resort to book your a la carte dinners a couple weeks prior to arriving. We are really glad that we did this. Don Pablo was our favorite restaurant. The buffets are pretty good. They can get tiring day after day, but they change the theme, i.e., French, Italian, etc. every night, so that helps. Also, go to different buffets at each of the resorts to find the one you like best as each is a little different.

My wife and I don’t drink alcohol, but at the various bars and restaurants, the bartenders would make us one of many different non-alcoholic cocktails. We really enjoyed those. At the bars that have a drink list, they even have a list of non-alcoholic cocktails.

Entertainment:

My wife and I really enjoyed going to the live music at the bars. There is a 3 person band (female singer with a guy on guitar and guy on drums), that played several nights at the Akumal bar, that we really liked. Some nights they played at the Akumal Premiere bar.

The nightly shows at each resort had some really good numbers and some that were okay. There is a man, I think his name is DJ, that sings in some of the shows. He’s really good. We wish there was more live singing in the shows and less lip-syncing. So it would be better if they had a few people that would sing live as well. However, they do perform some great acrobatics and dancing.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
7 Thank nscottsol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 20, 2013
Dear Trip Advisor Member:

We truly appreciate you taking the time once again to write and share such a wonderfully detailed review of your vacation at The Grand Bahia Principe Akumal.

Comments and feedback such as yours serves as true inspiration to our team and it's always nice to kno when we have fulfilled the expectations of our guests.

We hope to have the honor and pleasure of welcoming you back in the near future.

Kind Regards from Mexico,



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya

Vanessa Pacheco

Grand Bahia Principe Akumal
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Lincolnshire
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 18, 2013

Stayed here for 2 weeks from the 30th May - 13th July and was on the plane diverted to Bermuda due to the toilets blocking!!!

The flight itself was ok the food on the plane wasn't great on the outbound journey and after losing a day of our holiday we just wanted to get to the resort.

First impressions of the resort were good, it looked very clean and well maintained and check in was smooth.

The room was big and clean and had all the amenities you would expect.

The beach was in my opinion just ok it was not as good as the beach at Cayo Guillermo or Cayo Santa Maria in Cuba and we do like the beach so that was disappointing.

Also the beach area also got very busy due to everybody descending on the Akumal part of the beach from the Coba and Tulum resorts because the Akumal part of the beach is the better part so it did get very busy so if you are looking for a relaxing beach holiday it may pay to walk along the beachfront to a quite spot. The sea is clear and there are a few fish in there if you like to snorkel but be careful when entering the water as it is quite rocky.

The pools were very nice however the pool areas are even busier than the beach and you would be lucky to get a bed after 9am so again bear this in mind if you are a pool person and dont like the beach, you may need to get up pretty early to get a bed. Also the pool area sunbeds were crammed together so it was a little claustrophobic.

The weather was bad at the start of the holiday, for the first week we lost a day to Bermuda due to the delay and then had one day of sun then three days where it rained heavily for 24 hours a day and then two overcast days. Thankfully the 2nd week the weather was great and was hot and sunny but if you were there from the 30th May for only one week then you would of only had one day of sun.

The food at the resort is good it doesnt blow you away but there is a good choice and the quality is okay so you will always find something to eat. We always ate but unlike other holidays I never had anything to eat that blowed me away and made me go back for more. The puddings were all very samey and there were no carved meats like on previous holidays.

The A la cartes were of a good standard we liked the Gran Tortuga the best but also liked the Japanese, Arlequin and Don Pablo. We found the worst one to be the Mexican funnily enough which was a surprise.


Entertainment wise the main theatre gets jam packed so we went to the live music bar which was ok. There was alot of daytime entertainment and I enjoyed the beach volleyball which I played morning and afternoon :)

The resort itself is huge, we knew it was big before we went but it was still a surprise to us just how big once you get there. It is too big really and you would struggle to walk to the other resorts and so you need to catch the shuttle bus that goes around the resorts every 10 minutes.

I think due to the size of the resort it loses that personal touch and we would think again before going back to a resort of this size, it was really busy and this was in the low season so I dread to think what it is like in peak season.

On the plus side the resort is very clean and well maintained and it doesnt do much wrong it just doesnt have any area that excels in any way everything just okay and it is a solid resort.

Overall we did have a good time but wouldnt go back as we like to try new places and if we were to return to somewhere this would be down the list, like I say not because it did anything wrong it is just that it had nothing exceptional that had a wow factor - the beach was okay, the food was okay, everything was okay nothing was great and so it is a solid 4 star rating from me.

People who have booked, enjoy your holiday!!!

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Privatepyle-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 20, 2013
Dear Trip advisor Member:

Thank you very much for your feedback. It was certainly our pleasure to have had you as our guests.

All your comments are going to be shared with the areas involved in order to make the necessary adjustments and keep the high levels of service and quality that we are known for.

Once again, thank you for choosing to stay with us. We are ready to welcome you back in the near future, so please do not forget to contact us before your next arrvial

Kind Regards from Grand Bahia Principe Hotels & Resorts.



Vanessa Pacheco
Grand Bahia Principe Akumal.
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Ingatestone, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2013

I spent 2 weeks at this resort from 30th May 13 to 13th June 13. I am a seasoned traveller having travelled extensively worldwide. First the good bits. The grounds are nicely kept but are vast and so involve a fair bit of walking, although transport is available to the major areas. The rooms are quite big and comfortable. The bad bits. The food was very bland and repetitive with virtually the same thing every day at all sittings. Even the so called Ala Carte restaurants failed to inspire. The in room bar was stocked on a hit and miss basis and it took 10 days for them to put diet drinks in there even though it was requested every day. The resort was sold to us as a 5 star but it failed miserably to get anywhere near that rating. If you want 5 star look elsewhere but if you fancy a 4 star Butlins, then this is for you and take a good mozzie spray with you. You'll need it.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Delboy1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 19, 2013
Dear Trip Advisor Member:

Thank you for choosing Grand Bahia Principe Akumal for your last vacations at the Riviera Maya.

We are very sorry that we did not meet your expectations in regards of the communication with the buffet selection and the a la carte restaurant reservations. You can be certain that your comments will be send to the managers of the departments involved so they can resolve the issues mentioned, and Take the necessary measures to ensure that we maintain and deliver the level of service expected from us.

Thank you for your comments and we wish you can give us a second opportunity to show you the good service we always provide.

Kind Regard,




Vanessa Pacheco
Grand Bahia Principe Akumal
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Bradford, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2013

Me and a friend stayed at the Akumal hotel in December. It was all inclusive and you could go to any of the hotels in the resort. They all did very similar buffet but nice for a change. All the staff were very friendly and helpful.

There were free buses to take you to the different hotels in the resort. There was so much to do and the beach was a couple of footsteps away.

Booking activity days, you may find that the stalls on the beach are cheaper than booking with the rep. All very safe.

We left the resort and got on the little mexican bus, yet again safe and a lot cheaper than a taxi.

Depending on how long you stay you can book so many a la carte reservations. Just see a member of staff. There was a Japanese show cooking, which I would recommend. A Brazilian, which was also very nice. There is plenty to choose from. These get booked rather quickly so make sure you do this at the beginning of the holiday.

The rooms were clean and tidy. A new towel animal each day.

Don't have a negative word to say!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 24, 2013
Dear Rachel:

Thank you for choosing Grand Bahia Principe Akumal, Riviera Maya and share your comments about your last stay with us

We are glad to read that we got our main goal, which is your entire satisfaction with our services and installations. Messages like this ones, are the best tool to motivate all our staff.

We invite you to visit us again, so please contact us before your next visit and we will try our best to accommodate all your wishes.We hope to receive you again at The Mexican Caribbean!

Receive our best regards,



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan
Vanessa Pacheco
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 16, 2013

My husband and I just got back from our 5 day stay at this resort. We had a blast!

The place is absolutely gorgeous, the grounds are immaculately clean. Postcard perfect, everything you would imagine a Caribbean resort to look like. Everyone was so friendly and kind.

Some areas of the water were a bit rocky (though not enough to need swim shoes), but those areas had more fish when snorkeling. Other areas of the beach were of softer sand, and that's where everyone was swimming around. So, something for everyone. We did plenty of both.

Let me recognize some of the AMAZING staff. From the moment we pulled up, we were greeted by Priscilla, the guest service manager. She was warm, kind, helpful. We had previously emailed her with our a-la-carte meal requests and top floor request, and she had everything set up for us perfectly. She was readily available and we bumped into her everyday we were there.

At the El Mar beach bar, Gamanuel was an awesome bartender. So sweet, cheerful, kind as well. At the main Akumal buffet restaurant, the same two waiters tended to us throughout our stay, Jose and Feliciano. They knew our drink of choice when they saw us coming, escorted us to a table, and kept the refills coming. They were very attentive, frequently asking us if everything was to our liking. At the Mikado restaurant, Angel was our chef. He was amazing and put on a great show.

As for entertainment, Carlos and Merce were so fun, hosting obstacle-course type games on the beach, zumba at the pool, dancing in the water. Fun, fun, fun!

We booked through Apple Vacations, and it is definitely the way to go. Transfers to and from the hotel, an on-site rep Julio Chan who was available to book any tours or excursions for you. They hosted an extra special 4-course meal just for Apple Vacationers, complete with a mariachi band, a special gift, and prize drawings. Just so nice and thoughtful, and a great way to keep us booking our vacations through them!

As for some of the previously negative reviews I had read on TripAdvisor, this is what I saw. Every morning, I saw men scrubbing the pool and power-washing the pool area. Every morning, I saw men raking the beach and cleaning the beach chairs. At any given moment, there was someone sweeping the walkways. One morning, local women made sand sculptures in front of the resort. The restaurants were pristine. The food was delicious. Our room was beautiful and quiet, the bed was comfortable and made-up everyday by the housekeepers. These same housekeepers would pick fresh flowers everyday and decorate our room. Our mini-bar was restocked every morning. I never saw any bugs other than mosquitos at night (they had just gotten a bunch of rain the week before, nothing that could be helped). NOT ONE PERSON was rude to us! No, I do not speak Spanish, but you will find that if you say "Hola" with a smile, anyone will smile back.

We had previously stayed at the Bahia Principe in Punta Cana, and since we had had a great time there, we decided to stick with what we knew. Well, the Bahia Principe Akumal was so much more fun. I can't say enough about this place. It was absolutely amazing. The wheels are already turning in our heads about the next time we can go back. Thank you, Thank you, Thank you!!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TSnider17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 17, 2013
Dear Trip advisor Member:

We truly appreciate the time taken by you to share your feedback about the Grand Bahia Principe Akumal.

We strive for ultimate guest satisfaction and comments such as yours, truly inspire us to maintain the high levels of service and to keep us on the good work

We hope that this visit was the first of many and we look forward to welcoming you back in the near future.

Kind Regards from Mexico,


Vanessa Pacheco
Grand Bahia Principe Akumal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 16, 2013

Spent 6 days here and had a great time. The staff was always helpful and friendly! Thank you to Priscilla for getting us settled in and making our restaurant reservations for us before we arrived.

Beautiful beaches and pool areas cleaned daily. Entertainment teams did a nice job with poolside and beach activities.

Had some difficulty with ants in our bathroom, and felt the food was average to good.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lholt85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 17, 2013
Dear Trip Advisor Member:

Thank you for choosing Gran Bahia Principe Akumal, Riviera Maya and share your comments about your last stay with us

We are glad to read that we got our main goal, which is your entire satisfaction with our services and installations. Messages like this ones, are the best tool to motivate all our staff.

We invite you to visit us again, so please contact us before your next visit and we will try our best to accommodate all your wishes.We hope to receive you soon at your house in The Mexican Caribbean!

Receive our best regards,


Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya

Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hampshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 16, 2013

Myself and my boyfriend (aged 22 and 24) stayed at the Gran Bahia Principe Akumal from 30th May to 13th June, booking with Thomson/First Choice. Overall, we had a great time but as with any resort, there will always be positives and negatives and therefore I will try and give a fair review of the hotel to help you decide whether it's for you or not!

I should mention this was my second time to Mexico, staying at Grand Palladium previously which was fab, so had pretty high standards. All in all, I have to say they were pretty similar hotels with a similar vibe and style but the Palladium probably edged it slightly of which I will explain why.

Our outbound journey was pretty traumatic, we were on a delayed flight with Thomson which had to divert with an overnight stay in Bermuda due to the toilets on the plane breaking (but this is another story!) so by time we arrived in Mexico and at the hotel, we were exhausted and were relieved that there wasn't any problem with our late arrival with the room with check in being very smooth.

The overall layout of the hotel is on one huge complex, with the three hotels, Coba, Akumal and Tulum each having their own parts but you being able to use all the facilities of the three. We were in the Akumal staying in villa 47 which I feel was a fantastic location, probably one of the best villas in the Akumal part due to it's close proximity to the beach and facilities. We did email ahead and request a beach front, top floor room. We received a bottom floor beach front room so got half of our request which was fine with us, although we did get a few bugs in the room which is why we requested a higher floor room in the first place! That being said, the room which was a Junior Suite, was immaculately clean and spacious and the maid was very efficient. In fact, I generally felt that the overall maintenance and cleanliness of the entire hotel was fantastic and it was so well maintained, with gardeners and cleaners looking after the grounds constantly. However, had some problems with the toilet blocking in our room (3 times!) which was annoying and although they were very quick in sending someone to fix it the first time, on the next time, they took almost 2 hours to come and fix it which was really frustrating. We also kept running out of bottled water and again, they took almost an hour to bring some quite late at night when the bars were closed when we didn't have any other option.

In terms of food and drink, we found the buffets of a good standard with the usual all inclusive selection and could find something to eat every night. We used all our a la carte reservations so 6 in total over 2 weeks and ate in the Dolce Vita, Arlequin, Tequila, Mikado (Japanese), Mediterranean and Brazilian and found them all to be pretty good, with the best one being the Arlequin. We ate lunch in the Dolce Vita most days, as they had a small buffet available each day but this offered a good range of lunchtime food without the hustle and bustle of the main buffet restaurants. In comparison to the other hotels, we found the Tulum and Coba to have slightly better buffet restaurants than the Akumal so tended to eat in them but it's good to have a bit of variety and the choice to pick your favourite. The service is a bit hit and miss throughout the hotel, we did tip and still found that we were often forgotten about in both the buffets and a la cartes but we didn't really let this bother us as my boyfriend was just as willing to go up to the bar himself in the restaurants and order our drinks (which then usually meant we got worried waiters rush over and apologise anyway!)

We spend most of our days by the beach but being a beach person, one of the main initial disappointments for me was the main beach as I felt it was really quite crowded and busy, with the sea and sand not being quite as perfect and "Caribbean-y" as other places I have been (including Cuba and another hotel in Mexico). That being said, this is me being being really quite fussy as it was still lovely to sit on and if you walked further down the beach, it was much quieter although there were a few more rocks in the sea. My boyfriend snorkelled in the sea here and said it was pretty good with quite a lot of fish to see for so close to the shore which was good.

We found that we were able to get a sunbed by the beach anytime of day but it was near on impossible to get a sunbed around the pool any time after about 10am. This was a bit frustrating as most of the sunbeds are actually empty of people and only reserved with towels which the hotel is supposed to not allow. I think they need to enforce this a bit more as it's quite annoying.

We went to Chichen Itza and Xel Ha which were both excellent and probably the highlights of our holiday. Had some bad weather in the first week so we lost a few days to rain (obviously not the hotels fault!) so didn't get out and about as much as we probably would've done had the weather been great everyday. The hotel tries to put on a wet weather schedule but even they seemed quite overwhelmed with the extent of the rain and couldn't really cope, there were floods everywhere and the floors were slippy. We were saved by having the gym to use and having some good film channels on the TV in the room when it as raining!

One of the main disappointing things for us was being unable to use the spa facilities at all without incurring a cost. It was at the cheapest, $15 to use the steam room/sauna/indoor jacuzzi facilities for 25 mins which is the first time I have ever seen an extra cost needed for these in an all inclusive resort. I expect to have to pay for specific spa treatments but have usually found that guests are allowed to use the other facilities for free.

We spent most evenings either at the Hacienda or the Tulum resort as we found this to be a more sociable environment, with more seating in the bar and lobby areas. We went to the nightclub lots which we really enjoyed, it was nice to have a few different places and bars to go in the evening so you don't get bored. The drinks are also really well made and of a good standard. All the lobbies have free Wi-Fi which is quick enough for everyday browsing so you can keep in touch with the rest of the world if you want.

The trams that take you from hotel to hotel are great although my main tip would be to avoid the red Hacienda one, as it doesn't come very often and when it does, it stinks of petrol and it's not as fun to ride on! We actually found the best way to get to the Hacienda was to get a tram to the Tulum from the Akumal and then the Hacienda is actually only a really short walk from the Tulum lobby so save yourself some time waiting and walk the rest!

Overall, we had a really great and relaxing holiday to Mexico and because we were lucky enough to get a really good last minute deal, we felt we had got good value for money for a 4 star hotel. I think if I had paid over a £1000 each for this hotel, I would have been disappointed as I feel that this resort lacks the exclusivity and "wow factor" that other hotels have but I think if you go with an open mind and try to remember not to stress about small things, you will have a fab time!

Room Tip: If you want a villa close to everything and beach front, ask for 47.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank miniv15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this review, June 17, 2013
Dear trip advisor Member:

Thank you very much for taking the time to write us such a detailed review about the Grand Bahia Principe Akumal. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards.

We will take actions in order to meet our values, which are the full satisfaction of our guests. We also would like to thank you for share the services that you enjoyed.

Please be assured that we keep on working to improve our services and we hope that you will allow us another chance to restore all your confidence in Grand Bahia Principe Hotels and Resorts.


Vanessa Pacheco
Grand Bahia Principe Akumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Spa Hotel in Akumal
#6 Luxury Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
Reservation Options:
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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