At the Sian Ka’an in 2012 and again this year when it was adults only. This time we were there for R&R following my husband’s surgery. I emailed comfort requests which were honored and there were pleasant surprises waiting for us in our room. Thank you Claudia and Erika.
I agree with the positive posts will not repeat.
A couple of areas that need improvement in my opinion. The loungers at poolside and the beach are showing signs of age and are uncomfortable. A choice of a reclining beach/pool chair would be a nice touch. I “borrowed” a chair from the 24hr buffet while at the pool and I saw another guest do likewise. At the beach there was no choice.
In 2012 the entertainment in the lounge area was limited to a singer and softer music. This year the entertainment was imported from the other resorts, resulting in an unpleasant hour. We had previously regarded the Sian Ka’an lobby lounge as a refuge at day’s end where we could sit, have a drink and chat with other guests that we had met. This was difficult with the melee of the Elvis show and other entertainment. If we had needed this type of entertainment it was easy to take a ride to the other resorts. There was a visible exodus of guests leaving the lounge area when the entertainment began. Some, like us, tried to endure it. The poorly impersonated Elvis show was too loud. Please rethink this.
Daniel Guichaud the Buffet Manager was gracious and remembered us from a previous visit. It was good to see how Daniel has advanced his career from working at the Akumal. Demetrio, Luis, Ramon were excellent entertaining waiters in the Buffet. Martha our pool server remembered us too (her knowledge of English has noticeably improved since our last visit). Polite Norman at Reception was friendly and helpful. Bell boys all great.
All considered an enjoyable stay. We will return.
- Official Description (provided by the hotel):
- Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more less
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- Also Known As:
- Gran Bahia Principe Sian Ka`An Golf Resort And Spa
- Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
- Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico