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“Congratulations Sian Ka'an !!!!” 5 of 5 bubbles
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #4 of 23 Hotels in Akumal
Certificate of Excellence
Sidney, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Congratulations Sian Ka'an !!!!”
5 of 5 bubbles Reviewed March 3, 2014

Sian Ka'an February 15 to March 1 2014

Congratulations Sian Ka'an, you've done it again! Thank you for making our 3rd trip to Sian Ka'an even better than ever.

Book this resort if you are looking for excellent food, elegant rooms, friendly and hardworking staff, and awesome guests to meet. The staff at this resort will pamper you and enrich your holiday like no other resort.

I have already written a detailed synopsis of this resort in my other reviews so this one if for the staff of Sian Ka'an.

Miguel Calderon - A pleasure to see you again. Thank you so much for your hard work in making sure everything goes so smoothly at all the restaurants and bars. It is obvious you enjoy your work and your employees appreciate working with you. You tirelessly and professionally keep an eye on everything and the end result is always perfection. Bravo!

Ana (waitress at the outside lounge) - You are so sweet! We loved how you smiled every time you saw us arrive in the lounge. You were a very important part of our evening fun and for that we would like to thank you. Thanks Ana Banana!!!!

Froylan (waiter in buffet at dinner time) - Oh Froylan. Great to see you again back at the Sian Ka'an. We were very sorry we didn't get a chance to see a picture of your daughter. We wish you all the very best with your family. Thanks for taking such good care of us at dinner time.

Jonathan (waiter in buffet at dinner time) - Jonathan, you are so sweet and kind. We loved seeing you every evening and you were wonderful to talk to. We wish you all the very best with all that you do in your future. Thank you for taking such good care of us at dinner time, too.

Mariana (waitress at pool bar/activity center) - Mariana, thanks for bringing endless glasses of Tanqueray and tonic, diet coke, and ice cubes. You work so hard for all of us and for that I thank you!

Angel (Bartender at pool bar/activity center) - We were so lucky to have you there at the bar. You make excellent drinks and you never stopped all day. Your smile and happiness was never ending and made time by the pool so much fun. Thank you!

Omar (entertainment staff) - WOW!!!!! Omar, you are a ball of never ending excitement, energy, happiness, enthusiasm, and fun fun fun. Your stories will be legend with us and you will be mentioned by us for years to come. How do you do it? You were such a delight to watch and interact with daily and you never seemed to tire out. WOW!!!

Agnes (manager of concierge) - Thank you Agnes for taking such good care of us! It was always a pleasure to see you and have a nice chat. David and I are still hoping for Ambassador badges when we return to Sian Ka'an in February 2015 : ) And I'm still hoping to drive the Club Car one day!!!

Once again, Thank you Sian Ka'an for another wonderful vacation. We are going back there in February 2015 and we are looking forward to seeing our Sian Ka'an family then.

We would also like to thank some of the guests we met at the activity pool who enjoyed throwing around our football.

Till next time,
David and Corene aka Mom and Dad.

Room Tip: We prefer the top floor so that we can get a bit of exercise going up and down the stairs daily.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 9, 2014
Dear Guest,

Thank you very much for your third visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your positive impressions about our hotel. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are pleased that you were very satisfied with excellent food, elegant rooms, friendly and hardworking staff. We really appreciate you mentioning our staff, specially Miguel, Ana, Froylan, Jonathan, Mariana, Agnes, Angel and Omar. It is for guests like you who send us some nice words after their holiday, that our staff finds every day the motivation and energy to keep on the good work.

All of our staff is looking forward to seeing you next year,

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,640 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,700)
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English first
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

This was a beautiful resort for the price! The grounds are excellent, the rooms, the food was very good as well! You can't go wrong with this resort, just be warned that you are about a 10 minute trolley ride away from the beach and the resort is situated 1:40 mins away from the airport. Would I recommed.. Yes absolutely! But I love being on the beach, therefore I would chose a sister resort.. such as Coba where I have stayed before, cheaper.. of course not as new or as nice.. but if the beach is important - or if you are a young couple Coba is much more lively and suited for you!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank OmarKhaled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 6, 2014
Dear Omar,

First of all we would like to thank you for taking time to share your experience at Luxury Bahia Principe Sian Ka’an.

We are glad to hear that you enjoyed your stay and that you appreciated the grounds, the rooms and the food.

I invite you to visit any of our sister hotels for your future vacation; I am sure you will have a pleasant stay close to the beach.

It was our pleasure to be at your service,

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 3, 2014

Stayed from Feb 17 - 23

The positives: The grounds are beautiful. The villas located towards the back of the property are virtually carved into the jungle. No need for an alarm clock, waking up each morning to the sound of birds chirping was fine by me. The buffet was excellent (breakfast, lunch and dinner), servers were well trained and very pleasant. The Sian Kaan section of the beach was quite nice but get there early if you want a spot with a thatched umbrella. The nightly entertainment was quite good.

The not so positives: Located on the ground floor, our room had a musty smell which took some getting used to (no signs of mould). When I returned home all my clothing smelled like the room. Room service was not consistent, sometimes they'd replace our used coffee cups, sometimes they wouldn't. There was also a few times when they didn't replace our hand towel when they took ours away (small things, I know). The food at the 24 hour grill was okay at best, the service was slow, and quite honestly the staff looked exhausted. If you are looking for activities (other then golf) during the day then you will have to visit one of the other resorts. One last small annoyance, fake flowers everywhere...fake! there are lush gardens everywhere and you opt to put fake flowers throughout the resort...odd.

Neither positive or negative: Despite being adults only, this is not a party resort. The entertainment ends at 10:30pm, the pools are empty after dark. Guests come from all walks of life which is great but on average tend to be older then guests at a family resort by the ocean.

Overall, a great stay....would I go back to Sian Kaan? probably not...because, let's be honest, most of us choose a resort based on availability and cost.

Room Tip: Our ground floor room smelled musty but it had direct access to the "jungle" which I liked...
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BDelorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 6, 2014
Dear Guest,

Thank you for trusting in Bahia Principe Hotels & Resorts and for choosing us to enjoy your vacations. We appreciate your feedback of your recent stay at Luxury Bahia Principe Sian Ka’an.

We appreciate you have mentioned that you enjoyed the grounds, the villas, the buffet, the beach and the nightly entertainment.

Thank you for bringing to our attention your perception about your room, room service, the snack bar service and the activities. We really appreciate your comments and suggestions and rest assured that proper action has been taken to improve this situation.

It will be a pleasure to welcome you back in the future,

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

This was our 4th time back to the Sian Kaan!!! This is our 9th stay with the Bahia chain. We absolutely love it here. Our family's were with us this time some of our family members stayed in Tulum and some in Coba.

Our wedding was on January 24th and our wedding coordinator's name was Eugina and she was FANTASTIC. Every last detail was perfect. Eugina emailed us very promptly and with all information that we needed to have a legal wedding in Mexico. Eugina made it look so easy however I know that she worked very hard to make our day perfect and she did!. Thank-you Eugina we appreciate everything you did for us!!!! Martin was our photographer and our pictures turned out so nice we love them! Our room was beautifully decorated on our wedding night and our breakfast in bed was simply amazing. My wedding bouquet and all the other flowers were gorgeous.

We must say Claudia at our resort has always impressed us for every vacation we have had at Sian Kaan. Our room is always the one we want that would be the penthouse suite well worth the little extra money. On the day after our wedding we had booked the Alux restaurant just for the two of and WOW did we get surprised.....Claudia had a special table for us that was decorated with fresh red rose petals and champagne we loved our special dinner oh and they made us a special cake....Our servers at the Alux Rocky worked so hard to make our dinner perfect. Claudia is one of the biggest reasons why we keep coming back to this resort as she works so hard to meet all of our requests I hope the Bahia recognizes Claudia's hard work she is an excellent employee and you are lucky to have her!

This resort is beautiful and we always have been treated so good on all of our vacations. We are beach lovers and it is not a big deal that you have to take a trolley to the beach. The food at this resort is very good and the drinks are great!

I would highly recommend this resort to anyone wanting to get married here!

We love it so much that we are coming back on March 31st for our honeymoon!!!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank TammyDerek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 5, 2014
Dear Tammy,

Thank you for trusting Luxury Bahia Principe Sian Ka’an to celebrate your wedding and for your loyalty to Bahia Principe Hotels & Resorts, we are honored that you took time to share your experience with us.

Our staff will feel flattered to read that they left a good impression on you as well as to know that you enjoy, your room, your dinner and the excellent service of our team, specially the one provided by Claudia and Eugenia

We are looking forward to welcome you back for your honeymoon this month!!!

Warm Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

Went here Jan. 16-23. From check in with Claudia (who made sure we got our same room as last year and our pleasant surprise waiting for us) to our final checkout everything could not have been better. Not much more to say about the resort that hasn't been discussed. I would like to take this opportunity to thank everyone at the resort for making us feel so welcome and important although the staff deals with hundreds of people each day. A special thank you to Claudia. One of the greatest assets of the resort. Also want to thank Dimetrio, Ramon and Sylvie who made our breakfast experience one of the best parts of our day. Aurora makes the best omelets I've ever had and a smile that would brighten anyones day. Zadi in the lobby, the cleaning staff and the crew at the pool buffet were all so nice. All around great people and sorry if I forgot to mention anyone but there is so many to thank. Cant wait until our golf trip in the fall to see everyone again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 5, 2014
Dear Randy,

Thank you for choosing Luxury Bahia Principe Sian Ka’an once again to enjoy your holidays, we really appreciate you taking the time to send some valuable comments about your stay.

We would like to thank you for mentioning the customer service that our staff strives for; I will forward your comments to all the mention ones, who will be flattered for have left good impression on you.

As a customer satisfaction orientated company, it is always a pleasure to read constructive comments as the ones you have kindly sent.

Once again, thank you for your time and we hope your next visit will be as pleasant as the previous one.

Our best regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

This Resort is a wonderful place to relax and recharge energies! Nestled in nature, excellent manicured grounds and birds singing at sunrise is an amazing way to commence your day in paradise, The service and food is exceptional and althought this resort is not at the beach, the soroundings and its location makes up for this small detail (transportation to the beach is offered every 5 min and it is a beautiful ride). The TAO wellness centre is A+, offering yoga, a fitness centre, swimming pools, hummocks and renowned Mayan based massage therapies. Relaxing, recharging energy with a great wellness centre and wonderful food is what Sian Ka'an offer!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Marlene Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 3, 2014
Dear Marlene,

We really appreciate you taking the time to send your comments about your stay with us at the Riviera Maya. Our philosophy is focused on our guests’ satisfaction and your perception is very important to maintain the quality and good service at Luxury Bahia Principe Sian Ka’an.

We are glad to hear that you enjoyed the grounds the service, the food and the Tao Wellness Center facilities. Your comments really incentive and encourage us to keep improving day by day, we will forward your comments to our staff.

It has been our pleasure to be at your service and we hope to welcome you back again in the near future.

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goderich, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

The resort was clean, friendly and beautiful. There was no shortage of food options. We aren't golfters but were told the course was great. We are from Ontario and because of the weather we assume, there were many Canadians during our week.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brodie1232104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, March 3, 2014
Dear Brodie,

First of all thank you very much for your recent visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your positive impressions about our hotel.

We are very happy to know that you have an excellent trip and that you appreciated the buffet and the facilities.

We hope to welcome you back soon in Mexico.

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Akumal
#2 Romantic Hotel in Akumal
#4 Luxury Hotel in Akumal
#4 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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