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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #5 of 23 Hotels in Akumal
Certificate of Excellence
Chicago, Illinois
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Awesome place!”
Reviewed June 14, 2013

This trip was the best vacation ever!We were there from May 22- 29, Memorial weekend, not too crowded and we had awesome weather.The place is just perfect!We had all we needed. We enjoyed the trip with the bus, to the beach, to Hacienda della Dona Isabel..Read the book from the room, Paradise...awesome and just perfect for this vacation.We were surprised on our room everyday with champagne, wine, chef's deserts etc. I want to send Muchos saludos to Lorena, Miriam,Claudia, Eduardo(vamos a bailar :)and for the girl form the entertainment(sorry, i don't recall her name). All these people made our vacation so perfect! It was very nice to meet all this people!I worked as Front Office Manager for Hilton and the service is very important, but this was perfect. I was very impressed with the friendliness of the staff. Front office agents could do better, eye contact when a guest approaches and also connect more with the guests ;overall they do a good job and this is very well appreciated. We tipped everyday the housekeepers, the servers at the restaurants or on the beach, due is very well deserved. We enjoyed The weather was very nice and sunny!We did a trip to Chichen Itza, Fiesta Mexicana, trip to Tulum and 1 day of scuba!Thank you Claudia(rooms director) for helping us with the scuba! This is a place I definitely want to return!3 words from our experience: PERFECT, AWESOME, BEAUTIFUL!!GRACIAS AMIGOS:, LAVINIA

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LaviniaLupse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 16, 2013
Dear Guest,

On behalf of the Luxury Bahia Principe Sian Ka’an team I would like to take this opportunity to thank you for the review left on Trip Advisor regarding your recent vacation at our hotel.

We are glad to read that this trip was the best vacation ever in which you enjoyed the beach, Hacienda Doña Isabel, the amenities left in your room, housekeeping, visiting the area and the service provided from Lorena, Miriam, Claudia, Eduardo and Julieta.

Do not hesitate to contact us when you come back to the Riviera Maya,

Warm regards,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 14, 2013

We loved this Hotel. From the moment we arrived staff were very helpful, even getting us to our room within 30min of arrival at 12:00 noon. My wife had been it touch with Brisa in Customer Relations and she was able to accomodate our request for an upgraded room as well as book our dinner reservations for our stay. Thank you so much Brisa for helping us out with that.

Food was amazing, as many people said the buffet will never disappoint. We almost preferred it to the al la carte restaurants. But, if you like the itimate dinner atmosphere then a la carte is for you. The buffet had everything you would want. The sushi was very good as well as fresh salads and fresh cut meat at the serving station. Breakfast kept us full until 3 or 4 o'clock.

Beach was beautiful, even with the hot temperatures in early June the breeze at the beach will keep you comfortable along with a refreshing dip in the ocean. The drink service on the beach was also amazing. Martha (beach waitress) was great and was always good for a laugh as well.

Rooms were amazing. Newer, modern feel with cold A/C great maid service and the patio with the Jacuzzi was a nice perk. Many people recommned the Penthouse Suite with rooftop Jazcuzzi. They looked very nice, but with the heat, I would not have been up on the rooftop in a Jacuzzi until late in the night. Also, no elevators so if you have any mobility issues or you just don't want to take the stairs on vacation, then Ground Floor works well. And, as many of our family asked; No we did not have any critters out there. Well, the odd salamander or lizard but they were friendly.

The grounds were very clean, very tropical feel and the atmosphere was very quiet and serene, perfect for what we were looking for. Pools were very warm, that was the reason we did not use the pools on site, just way too warm. But the best thing is that we had acces to all the other Bahia resorts so we took some time in the afternoon and enjoyed them as well. Again they were all very clean with well kept grounds, and friendly staff.

Transportation around the resort via the shuttles was perfect. My wife said that was one of her favorite things about the resort. She always said it was like she was getting out of the house every night. Service to the beach was direct and no more than 10-15 for the wait and trip combined. We tipped the drivers since we used the service thoughout the day quite often.

Entertainment was hit and miss. It was odd beacuse there were often lots of people that wanted to dance (after dinner 8:30 - 10:00) and they would put on a good tune and lots of people would get up and dance ages (30-65+). Then they would completely switch gears and have the singers sing Only the Lonely or My Heart will Go On. It wasn't horrible, but its always good to have some people dancing on a dance floor at least for a little while. Since it was a relax vacation that wasn't too important to me, but my wife and I felt like seeing a bit of action so we wento to La Hacienda to check it out. It was great to go after dinner to go check out the shops and then have a glass of wine and check out the live band at 11:00-12:00 then if you are inclined the disco perhaps. We weren't inerested but it looked fun. We also checked out the shows at the other resorts. They are worth it if you get a chance.

We definatley would like to return and hope we can enjoy it just as much.

One thing I would hope to see fixed would be reserving chairs on the beach. There are signs that say No reserving Chairs but few obey them. Because there are no Towel Cards, towels are unlimited so people tend to leave them on the chairs when they leave. This makes it difficult to determine if there is someone siting there or not, especially as a new guest to the Hotel. Some guests are very possessive of their chairs, which we learned the hard way. But we eventually learned. Our rule was if there are no personal belongings then they are free. Perhaps a sign the idicates that may help.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 16, 2013
Dear Mrs. Kris,

I am very glad to hear from you again and as part of Luxury Bahia Principe Sian Ka’an staff I am very proud that you chose us to spend your vacations and to read that you enjoyed the food, beach, room, gardens, shows, tram service, entertainment, service, and that you are already planning your next trip.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Greetings and warm regards from the paradise,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 14, 2013

This was our first time @ Sisan Kaan, but won't be our last. We were 10 in our group and
none of us wanted to leave after a ten day stay. This resort is the best we've ever stayed at, the staff everywhere, beach, lobby, front desk, drivers were all exceptional. Freindly, helpful and always with a smile. It is a quiet resort which is great if you want to sleep peacefully and sit by the pool or in the lobby without hearing loud noise or screaming and yelling. There is no Disco on site, however the Disco at Hacienda Dona Isabela is a short ride away and alot of fun.
The private beach for Sian Kann has waiter service which was a big plus. The buffet was above my expectations and the presentation of the food was phenominal. We ate like kings (and over ate at each meal) cause everything was so goooood. The variety was just so plentiful that you had to ty alittle of everything. The rooms are like little Condos and were clean,
cool and bright. Nice decor and the bed, although a little short for a kingsize was super comfy. They have shopping at the Hacienda Dona Isabela where you can find souvenirs and beautiful jewelry with stones indigenous to Mexico. The other resorts you can play at were alot of fun as well we tried there beaches, pools, buffets and a la cartes. But the best buffet was at Sian Kaan. I read a review before I went that said the staff would only serve you well if you tipped, which (at least for us) we never felt like they stuck around waiting for a tip. The service was always quick (Carribbean quick) and friendly. Sintia and Zeidy our lobby barmaids always had a smile and took time to chat and joke around, we enjoyed their service and friendliness.
Overal it was agreat experience, we had a fantastic, relaxing vacation and we will definetately return.

Room Tip: We were all on different levels and none of us had any complaints. If your on the third floor, call...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SunshineSuzy_58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 16, 2013
Dear Guest,

Thank you very much for choosing us as your hotel destination in the Riviera Maya and more for letting us know by Tripadvisor how fantastic was your experience with us.

To read that you definitively would return, make us proud of ourselves; we take great pride in providing a pleasurable vacation experience for our guests, and your comments help us maintain our high standards.

We will forward your comments to our staff, especially to Sinthia and Zeydi who are great ambassadors of Luxury Bahia Principe Sian Ka’an team.

Receive our warmest regards and looking forward to host you and your group in the future,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 14, 2013

Me and my fiancé visited in may for an 11 night stay.

Upon arrival we were greeted warmly by staff and handed a margarita (which was delicious).
We were taken to our room by the friendly bellman and were pleased that we had chosen to stay in the Sian Kaan section of the hotel...

Pros...

All areas are well maintained and clean

Majority of the staff are friendly, especially the bar waitresses in the lobby.

Food was lovely at the buffet and we had excellent service and food in both al la cartes on site.

Brisa was excellent making sure we had the reservations we wanted before we arrived.

Omlette lady (can't remember her name) was always friendly

Virgin rep was great when booking our excursions, we got a free upgrade when booking dolphin discovery.

We sat on the akumal side of the beach as the sian kaan section was small...great activities on the boardwalk such as Zumba and aqua gym!

Cons...

Jacuzzi & garden wasn't cleaned for our arrival, took 3 days before it was which was a little disappointing

No chocolate in mini bar like other guests have mentioned...? But not a big issue room was cleaned to a high standard other than that.

One guy on reception was rude, everytime you asked a question he didn't speak just nodded! I asked on Thursday if there was a pool BBQ (as mentioned in previous reviews) he nodded yes...I asked the time of it and he replied 'at 1-2' me and my fiancé went to the beach everyday but decided to stay by the pool for it, but it never happened.
When I asked staff at the pool bar they said it was later on in the season, so it turned out the the guy at reception just lied?

Buffet staff...sometimes we waited 10mins for someone to come over and get us a drink, seemed more intersted in re setting tables?
I know the staff work very hard but sometimes we didn't even get a smile...very disappointed due to the amount of money you pay to upgrade to this section. It felt because we looked 'younger' than the majority of people there we got ignored a bit.
The ONLY people that were friendly and went out if their way were Faustino and Ramon (left side of buffet room).
We had over $100 in tips to give but the service was so bad sometimes we felt we shouldn't leave anything which I felt bad about.

Trollies to get around we're ok, most of the time we didn't wait too long, no rush your on holiday :)
Other times they seemed to all go to the same place, one after the other? Lobby akumal, lobby akumal, lobby akumal ....

I dont normally write reviews but we had very mixed feelings about this place. We have travelled all over the world and felt we didn't get the service we normally get in other places we've been to.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kezdubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 16, 2013
Dear Guest,

Thank you for the time you have taken to post your review about the experience you had during your stay in Luxury Bahia Príncipe Sian Ka’an on April; your feedback is very important as help us to provide the service we strive for.

We value all of our guest’s comments, that does not just include the positive but the negative ones as well. We are glad to read that you enjoyed the warm check in, the delicious food and the excellent service of Aurora, bellboy, Faustino, Ramón and me.

We apologize for the inconveniences you suffered; we will review your feedback with the Management to avoid offering bad information and bad service as our guests deserve the best experience.

It was my pleasure to assist you prior your stay and I will be delighted to welcome you back in the future if you give us a second chance to offer you a more charming experience.

Warm Regards,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, New Hampshire, United States
1 review
Reviewed June 13, 2013

My girlfriend and I stayed here from June 2nd-11th and booked through www.cheapcarribean.com I never knew what it felt like to be treated like a King until visitng this resort. The food was awesome, the staff was friendly and very helpful, and always a smile on everyone's face! We booked the Penthouse for a little extra, and boy was that rooftop jacuzzi worth it! The beach was amazing and the golf was challenging but still very fun. I'm sure we will be back again and would highly recommend this resort to anyone looking for a peaceful, private getaway.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDN4271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 21, 2013
Dear Guest,

Thank you very much for your recent visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your impressions about our hotel. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are glad to receive such remarkable comments about our service and facilities, especially to read that you felt treated like kings and that was your best vacations ever. Your nice words definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations.

Thank you also for recommending us and for considering coming back. We hope we can repeat this wonderful experience in the near future; it was our pleasure to be at your service!

Best regards,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
Reviewed June 12, 2013

This is my story:

This 5 star hotel, is in my opinion, the best deal you can find in Riviera Maya for under $1000 per person. When compared to other so-called 5 star resorts such as Sunset Princess, staying at Sian Kaan is like driving a Mercedes Benz, while Sunset Princess is like driving a Ford for the same price.

Food: Fantastic! For breakfast, they serve black and red caviar at the buffet, as well as smoked salmon. Sunset Princess didn't even have bacon.

Room: High standard room, very modern style with fridge fully stocked with beer, liquors, chocolate bars, and soft drinks.

Pools: Very well maintained, clean.

Drinks: House wine is bottled wine. Liquors are premium brands, no extra charge.

Beach: You need to take a 7 minute ride to the beach, but the shuttles run every 5 minutes during the day.

Staff: Very friendly as usual everywhere in Mexico.

Service: Excellent!

Front Desk: Excellent! Special thanks to Vanessa for making reservations in advance for all a-la-carte restaurants.

Special thanks to Mr. John Zuluaga, Restaurants Manager. Mr. Zenon, Main Buffet Restaurant Manager. Mr. Ricardo, Alux Manager, and Mr. Juan Oliveira, Assistant General Manager for making my stay an exceptional one. I highly recommend this resort for everybody!

Room Tip: Upgrades are not worth the extra cost.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jarmila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 15, 2013
Dear Jarmila,

It is very flattering that you chose Luxury Bahia Principe Sian Ka’an as your hotel destination on your recent vacations; thank you for your trust and for posting how your experience was.

We will forward your comments to every person mentioned on your review, they will feel honored to have left a good impression on you; they are great ambassadors of the service in the in our hotel.

We are happy to read that you enjoyed the fantastic food, room, well maintained pools, internal transportation, and the excellent service of our staff.

Thank you for recommending us and we wish we have the opportunity to welcome back in the future,

Kind Regards,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 12, 2013

The 11 days at Sian Kaan gave us the best holiday we have had, it made our Ruby anniversary celebrations complete. We came back relaxed and chilled. The choice of restaurants is phenominal; you can eat your way across the world, with a different theme/country every night. We had a 2nd floor room which gave better views of the resort. Huge bed was very comfortable with a choice of pillows; best nights sleep away from home. The daytime entertainment poolside was excellent; the evening shows were mixed; 2 of the 3 we saw were excellent. The pools at Sian Kaan were excellent, you could lay in the shelter of the trees in between relaxing sessions in the pool. Overall it was fantastic value for money and I look forward to returning in the future.

Room Tip: Go for a 2nd floor room for the views and cool breeze on the balcony.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Derek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, June 15, 2013
Dear Derek,


For the Luxury Bahia Principe Sian Ka’an is an honor that you have chosen our hotel to spend your anniversary celebration. We are very happy to read that that you had a relax stay with us.

Thank you for the time taken to write about what you enjoyed, like the buffet, room, bed, pillows, entertainment and pools.

We wish we can repeat in the future this fantastic experienced,

Warm Regards,

Brisa Islas
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal - Cancun Km 250, Mexico | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#5 Luxury Hotel in Akumal
#5 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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