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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #4 of 23 Hotels in Akumal
Certificate of Excellence
Weston-super-Mare
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fabulous place”
5 of 5 bubbles Reviewed May 12, 2013

Just returned from a 2 week trip around Yucatan with my husband and stayed here as part of that trip. Had 3 nights here before going to Isla Mujures and it was so special we decided to come back and have our last night in Mexico at this hotel. Past reviewers have said it all, wonderful staff, great restaurants, lovely pools and great accommodation. We only went to the beach once using the courtesy carts as we had a car so went to Akumal beach instead, but there were plenty of sunbeds when we went which was mid afternoon. Everyone wore the smiley badge and I believe that this is their philosophy. You feel like a priviledged guest in this lovely place. There are not many hotels I would go back to as we usually like to try somewhere different, but this one is an exception.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 15, 2013
Dear Guest,

For me is a pleasure to hear from you again, I am glad that in just 3 nights of stay at the Luxury Bahia Principe Sian Ka’an, you already decided to come back. We feel very proud to read that you enjoyed the wonderful staff, great restaurants and great grounds and accommodation.

We are the ones privileged that you chose us in between many option in the area, thank you again, we are looking forward to welcome you on your next vacations.

Best Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,648 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,702)
Date | Rating
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English first
Dyer, Indiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Let me tell you the pictures of the Sian Kaan are exactly what you get and so much more. The customer service is one of the best, from the bell captain Eric Escobedo to the bartender at the
lobby bar Palamina to the waitress at the pool bar Mariana, everyone friendly and your wish is their command. The food is another thing, there is nothing you cannot find, and enough of something else if you really cant find something. The chef even made us a dish that was not at the buffet one nite. What more could you ask for. The resort is spotless and constantly being cleaned. Our room was kept clean and left with candy, champagne, wine and a full refrigerator.
This hotel is truly a five(5) golden star, apple resort. You cannot go wrong by vacationing here.

Room Tip: penthouse 40521 close to lobby and after 10:30 quiet but close to everything
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lorraine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 15, 2013
Dear Guest,

On behalf of the Luxury Bahia Principe Sian Ka’an staff, I would like to thank you for the time you have taken to write about how well were you recent vacations with us.

It is always a pleasure to read that you received a great customer service and that you spend a great vacations as you expected; thank you for mentioning all the good points that gave us, in your opinion, the Apple golden star. We really wish this was not your last time with us so we can serve you in the near future.

Truly,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

We stayed here at the end of March and had a wonderful, relaxing time. The buffet, as others have mentioned, is really 2nd to none...most dishes are fresh and flavorful. We had a great dinner at Alux and I wish we had reserved at least one other dinner there because the dinner at Maiko was somewhat disappointing - not as unique or flavorful as Alux. We rode the free bikes around the other properties, which was a nice change of pace. We were impressed with the amount of options you have at all 4 resorts that you have access to. Sian Kaan is definitely the most laid back, being an adults only, but it will definitely be worth your time to wonder around the other resorts and check out the larger, more swimmable pools at Tulum and Akumal. Also, it is certainly worth a quick cab ride to go snorkeling for a half day up the rode at Yal-Ku Lagoon. All in all, this is one of the best places we've stayed at for the money. You really have something for everyone's tastes here and we will definitely be back again.

Room Tip: Building 9 was a perfect, quiet spot that I would recommend.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank STandKZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 15, 2013
Dear Guest,

We are very happy that you had a relaxing time while you stayed in Luxury Bahia Principe Sian Ka’an two month ago; thank you very much for posting your wonderful experience.

Thank you also for bringing to our about the not authentic food at the Maiko, be sure that they will be reviewed with the Chef to take an appropriate action.

We will be delighted to welcome you back again in the future,

Warm Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 11, 2013

Stayed for two weeks at the Sian Kaan complex within Bahia Principe, this was our first visit to Mexico and we will certainly be returning. The value for money, quality of accommodation, food and service is first class (particularly Sinitia who works at Sian Kaan lobby bar see pictured with my wife)

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maxineann65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 15, 2013
Dear Guest,

Receive greetings from the Luxury Bahía Príncipe Sian Ka’an. We really appreciate that you have taken the time to give us your comments regarding your recent stay at our hotel.

We are glad to hear that you would return after spent two fantastic weeks in our hotel in which you enjoyed the food and service; thank you for mentioning and posting a picture of Sinthia, we will forward it to her.

We are looking forward to welcoming you in the near future at the Mayan Riviera!

Sending you kindest regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grimsby ont
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 10, 2013

could not have asked for more in a vacation. pure pamper and relaxation. I especially enjoyed the champagne when ever I wanted it.....the shuttle to the beach was very prompt and was never an issue. the special beach area for the Sian Kaan was a nice treat.

Room Tip: we were in building 24a on the main floor.. it was nice to have the pools close enough to see the wa...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 56carole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 15, 2013
Dear Guest,

Thank you very much for your recent visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your positive impressions about our hotel. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We hope we can repeat this wonderful experience in the near future; it was our pleasure to be at your service!

Best regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Prospect
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

We visited Sian Kaan a year ago and I was disappointed with the service and entertainment, also I was not happy with shuttle system over to the other hotels on this property. It was suggested that I revisit this hotel and we did on April 23 for a week. First, let me say how wrong I was with my first review. Either they were having a bad week or I was. I think it was my wife and I.

This time around everything was perfect from the Vanessa the Manager to Juan the General Manager of the property. They could not have been nicer and very willing do whatever we needed. They are both first class people for the Gran Bahia Principle. Because of them I am sure we will be returning back to Sian Ka'an in the very near future.

I mentioned in my first review that the quality of the food was the best that I have ever experienced at any resort. This has not changed in a year away. It is still excellent and especially the alacarte restaurants. If I had one complaint about one of the restaurants it would be the LaTortuga. Most of the meat was tough the night we were there and it seemed like they might have been short of staff. Other than that every meal was better than the last and that included bread fast and lunch.

The service was much improved and the servers we dealt with were very friendly and seem to understand English a little better than the last time. I found that if you ordered a double when ordering a drink it was closer to what we get in the States. The shuttle drivers were more friendlier than the last time and that made the trips over to the other side go by a little quicker. The entertainment at Sian Ka'an was much better this time with different groups playing music most of the night. Last time it was the same group every night we were there. There also was more things going on around the pool during the day.

All in all we had a great time and we would like to thank all the kind Mexican people that took such good care of us. We hope to see all of you in the next year.

Room Tip: If you want a hot tub with your room then get a second floor room. There will be less noise while yo...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank fitterjim100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 11, 2013
Thank you for your trust and for visiting us for the second time to the Luxury Bahia Principe Sian Ka’an. We appreciate that you gave us the opportunity to visit us again and experience the good service and attention that our hotel offers.

Your comments are very helpful and greatly valued as show us the continuously improvement made. Your good comments about the food, drinks, entertainment, tram service and the service of our employees, especially the one offer from Vanessa and Sr. Juan, make us feel proud and honored.

Thank you for bringing to our attention what you experienced at the Gran Tortuga restaurant, this has been forward to their management so they can take measures to avoid this situation in the future.

Once again, than you for your time,

Kindest regards from the Mexican Caribbean,


Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rayleigh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

(Travelled on 27th April - 7th May 2013)

From start to finish the hotel was in excellent condition, every member of staff were friendly and willing to help. Their understanding of English was impeccable, and service second to none. The food at the buffet was outstanding, offering a choice for even the fussiest of eaters, no one would ever go hungry there, not only this but the quality of the food was excellent. The Alux restaurant and the Maiko restaurant also served 5 star gourmet food, all inclusive, of which I would have been happy to pay good money for.

The rooms were cleaned immaculately daily, and were pleasantly decorated with the mini bar refilled. The pool areas offered a choice of activities and fun or a chill out pool designed for relaxation with calm music and jacuzzi style plunge pools within the swimming pool and super comfy sunbeds. There are also two other pools so there's plenty of choice (along with the use of the three other hotels).

Drinks were easily available with waitress service around the pool and bars and you were never waiting too long to be served at the bar.

Overall I cannot compliment this hotel enough. One of the very best hotels I have ever been to... the only draw back is that it wasn't on the beach... but this is not too much of a problem, as there is an endless cart service ferrying people to and from the beach and the other hotels very regularly... almost every 5 minutes and it takes no longer than 5 minutes to get to the beach.

Highly recommend a holiday here. You will not be let down.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Gemma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, May 11, 2013
Dear Guest,

Thank you very mucho for the time you have taken to post write and post about your experience in Luxury Bahia Principe Sian Ka’an.

We appreciate that you recommend our hotel and that you enjoyed the hotel, food, Alux and Maiko restaurants. Room, pool, activities, service of friendly staff and tram service to the beach.

We really wish we have other opportunity to welcome you if your future plans lead you back to this Paradise,

Kind Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Akumal
#2 Romantic Hotel in Akumal
#4 Spa Hotel in Akumal
#4 Luxury Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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