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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #5 of 22 Hotels in Akumal
Reviewed February 22, 2013

My Husband and I stayed for 10 wonderful days Feb. 2013 it was first time staying with this chain, also Our first experience with an all adult resort Loved it. They treat you great, our room was a Garden suit with Jacuzzi terrace beautiful, clean, the staff is wonderful, they take care of any problem instantly. Although this resort in not on the ocean they shuttle you to the beach, 5 minutes, but there are three pools on site, and great wait staff to bring you your drinks. Would definitely recommend this hotel,

  • Stayed: February 2013, traveled as a couple
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2  Thank sharonlynn515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

Thank you for sharing your experience at the Luxury Bahia Principe Sian Ka’an; we are glad to read that you gave us the opportunity to try for the first time the only adults concept and that you enjoyed your room, tram service, pools and the great staff.

Also thank you for recommending us and for advice to all of our future guests. It will be wonderful to welcome you again.

Best Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,350 - 4,356 of 7,541 reviews

Reviewed February 22, 2013

Awesome resort, awesome staff! Lots of activities and shows! Many excursions! Could not ask for more!!! LOVED MY STAY!!! If mexico is you destination, Bahia Principe resorts should be your stay! Sian Kaan is adults only, but you have easy all day access to all other resorts ( coba, akumal, tulum) it was perfect for myself and boyfriend, it was a bit smaller and intimate than the other resorts, but still had lots of entertainment available and the ability to explore the others!!

  • Stayed: February 2013
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3  Thank Tawnie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

Thank you for trusting in Gran Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays at the Mayan Riviera.

We appreciate so much that you have taken the time to write your positive comments and review concerning your recent stay at the Luxury Bahia Principe Sian Ka’an. Our guest’s comments are vital for us to continue improving our services, and will certainly help us to keep focus on customer satisfaction.

We are happy to hear that you had a lovely time and enjoyed all our facilities, staff service, entertainment and visiting the area.

We are looking forward to the pleasure of welcoming you again!

King Regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

This was our second stay at the Bahia principe complex, our first at Sian Kaan. The hotel and grounds were very nice and clean. The service was pretty good, slow sometime unless you tipped. Our room was great, clean and our maid was fantastic, but the air conditioning didn't work, we never did anything about it because we were never in the room until late and it cooled off ok with the fans, until the last day. If you want to party, go to one of the other hotels, this is not a party hotel. Also, take your heels and gowns, if not, you will feel under dressed. This is the only time we have ever felt as though we didn't fit in, we were looked down on if we wore shorts and tank tops anywhere on the property. Most people were dressed to the nines after lunch and in bed by 11. But it was still a good time, just had to go to the hacienda or akumal for entertainment. I enjoyed the fact that no children were out and about. The food was fantastic and the drinks tasted better than at the other hotels, more care taken or better quality, who knows, but much better. The beach was really nice, not to much trouble to get to. We rented a vehicle and drove around quite a bit, I recommend that if you want to leave the resort as you are at least 25 minutes from anywhere. All in all, great place, but I probably would go to another hotel if I return, Tulum or Akumal, may be better for fun.

Stayed: February 2013, traveled as a couple
4  Thank Simone I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

On behalf of the Luxury Bahia Principe Sian Ka’an team I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel. We are glad to hear you had a great time during your second visit to our resort and that you enjoyed the food, service, facilities, room and beach.

We are sorry to hear that your air conditioning did not work and that our service was sometimes slow, we will definitely share your feedback with our team and rest assured we will continuously strive for excellence.

It has been my pleasure and honor to be at your service, looking forward to welcoming you back for the third time.

Receive our warm regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

The resort is very clean, very well maintained, and better than anything you will find in the Carribean! The staff is very nice and will do anything to please you : room service 24/7, 24 hour snack bar, exclusive à la carte restaurants to which other Bahia Principe customers don't have access too... But don't kid yourself, the Yul-ka buffet at Sian Ka'an is all you need to visit! The variety is 5 stars and the taste is a 9/10. By comparison, I would give the Barcelo Solymar in Varadero a 5/10, the other Grand Bahia Principe hotels in Riviera Maya a 6/10. Look at the pictures I posted of the Buffet.
The Sian Ka'an bracelet will get you treated like royalty for a week!
The animation team is young and energetic! Alex and Eduardo will make your stay enjoyable! They are the best asset of Sian Ka'an.
I didn't meet anyone who wasn't satisfied by their stay.
I even forgot my driver's license there and their public relations department is kind enough to ship it to me... something that other places wouldn't have done.
Go and have fun!

  • Stayed: February 2013, traveled with friends
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6  Thank Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

Thank you very much for your recent visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your positive impressions about our hotel. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are glad to receive such remarkable comments about our service and facilities. Your nice words definitely inspire us to consistently deliver our standards ensuring that we meet and exceed our guests’ expectations.

It is an honor to hear that you enjoyed our facilities, the buffet, the animation team and the nice service of our staff, especially from Alex, Eduardo and the Public Relations; we will forward your post to the correspondent management for their well-deserved recognition.

We hope we can repeat this wonderful experience in the near future; it was our pleasure to be at your service!

Best regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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Reviewed February 21, 2013

We are still at the resort leaving in 2 days. This hotel is nice but it s not a 5 stars hotel. For comparaison we went to the Fairmont Mayakoba last year and that hotel was a real 5 stars. For the price we payed at the Sian Ka an , we cannot really complain, the food is fantastic also the staff. The fact that the hotel is not direcly on the beach for us was a little inconvénient but nothing major. We try the japonaise resto and it s was so so, but Alux was great. We also try the buffet at the others hotels and really Sian Ka an is really the best and very good, actually way better that the Bahia Principe Cayo Levantado, also a Don Pablo collection hotel. The gym is kind of far from the hotel, you have to take a shuttle to a place call TAO, very nice place for yoga, but the gym again is not representing a 5 stars hotel, but acceptable.
If you like good wine, the house wine is not very good so you have the option to purchase a bottle, not very expensive and a pretty good sélection. The room is confortable but really nothing special, it s like a condo with minimum décoration. We really like to take a drink on the terrasse at night but at this hotel the chair outside is not confortable at all and we had nô view, so we skip that option.

Stayed: February 2013, traveled as a couple
2  Thank montrealjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

We would like to thank you staying in Luxury Bahia Principe Sian and for spend your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure reed constructive comments as the ones you have kindly sent.

We appreciate you that you enjoyed the fantastic food, the Alux restaurant, the buffet and the Tao wellness center.

Also thank you for bring to our attention the points where we can improve, be sure that will be reviewed with the all different departments and we will take immediate an appropriate action for every detail you have described.

We wish to have the opportunity to welcome you again,

Kind Regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

My husband and I stayed here 11-18 Feb, 2013, Room 41924.

It was beautiful! It is quiet, with 3 pools and great transportation to the other 3 resorts. We never had issues getting chairs at the pool, or on the beach. We had a penthouse suite and it was gorgeous. It had 2 sunbathing chairs and a jacuzzi on the roof! There were no kids running around (it's an adult-only hotel) and it was GLORIOUS! If you want partying and nightlife, you can go to the other resorts (Coba, Akumal, Tulum) for their shows and when you're done, hop on the trolleys and go back to the tranquility of Sian Ka'an. Also, we had wonderful towel art on our bed every day.

Restaurants:
The Maiko was fantastic. The service was top-notch, and the food was delicious!
The Alux was lovely, but the portions are quite small. The food was very good, though.

Nightlife:
The nightlife and entertainment at Sian Ka'an leaves something to be desired. They had the same singer and guitarist every evening and they played the same songs every night. It got to be quite repetitive. Hopefully they will make changes to this.

Buffet: one word --> Awesome.

Staff:
For the most part, they are excellent. Please be patient with some of them as their English is not the best. I have witnessed North Americans being very rude to these people; it is totally unnecessary. They do their very best to make our stay as pleasant as possible. If you have issues, request to speak with the hotel manager.

Canadian travellers, please note:
DO NOT give your loonies and twoonies as tips to the staff!!! Just like banks in Canada which do NOT accept foreign currency coins, Mexican banks don't accept them either! Please ensure that you order Mexican pesos or US dollars (small denominations) before you go on vacation. The average tip is between 20-50 pesos. If the service is outstanding, be generous!

I would return to Sian Ka'an in a heartbeat. I absolutely recommend it to everyone. I will add pictures as soon as I can :-)

  • Stayed: February 2013, traveled as a couple
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6  Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

We are glad to read that you and your husband had an excellent vacation at the Luxury Bahia Principe Sian Ka’an last week.

Thank you very much for taking the time to review your stay in which you enjoyed the adults only concept, our a la carte restaurants and the buffet. We are glad that our personnel have left a good impression. Your comment is a great motivation to our team to keep up with the professionalism and service.

Thank you for sharing your views with us and we are looking forward to your next visit.

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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Reviewed February 21, 2013

My husband and I (mid 50s) stayed at this resort the first two weeks of February 2013.

Booked a private transfer to and from hotel through CanadaTransfers for U$107 return, only took an hour, very good service. It was well worth the money, we got there early and left later.

The resort is perfect. Lots of people in their 40s, 50s, 60s and some in their 20s,30s and 70s. Mostly couples. I don't think I would have enjoyed the resort as much if there were kids running around. The train/trolley travel was not a problem, so this felt like a small resort, but you always had the option of using the other larger resorts (which we did to eat lunch close to the beach and evening entertainment). Sian Ka'an had it's own entertainment (two person ensemble) each night. It's a very relaxing resort, but if you want more excitement it's just a trolley ride away.

The staff and service is unbelievable. The room was great (I emailed ahead and got a location we requested) Claudia is just a wonderful helpful person. As mentioned by others, the room could use a full length mirror and also luggage stands, the room was always madeup nice and clean each day.

Food was very good, well presented and always plentiful. The main Buffet was great and we eat there most of the time in the evenings. We did 3 a la cartes and enjoyed the Alux the most. We used the Cenote Snack Bar often and really enjoyed the great service and constant smiles. They have nice BBQ lunch there on Thursdays where all the Managers are introduced - nice touch. When at the beach we used Tulum's Togue buffet for lunch, thank you Fransico and Catalinia for the great service.

The golf course is amazing! My husband (2 hdcp) golfed eight times (never broke 80) and hit balls twice. The cart fee is U$70 if you tee off before 7am (after it's U$80). They had a deal on: if you prebooked four rounds you got the 4th for free, so that works out to U$60 per round. The course and driving range/practice area are just beautiful, well kept, lush and green. You could hit unlimited balls at the driving range for U$10. Compared to Varadero and Punta Cana (except for their very expensive course) this one was well worth the $60/round vs their $40/round - really it's a better deal because of the course condition. We emailed ahead and Ivan in the Pro shop had all rounds booked.

We took a hobbycat, small catamaran lesson U$35 for the hour with Celso, what a great guy, taught us well and was always available for tips on the wind when we went out on our own. Thank you Celso, we won't forget you :) The private beach had nice loungers always available up until 10am - then it got busy. Thank you Sintia for your great service at the beach. Also thank you Eduardo for the yoga/stretching on the beach and your never ending smiles.

I really, really hope I can go back next year, we just had the best vacation ever.

  • Stayed: February 2013, traveled as a couple
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4  Thank BellyDoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this reviewResponded February 23, 2013

Dear Guest,

On behalf of the entire Luxury Bahia Principe Sian Ka’an team I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel facility.

We are glad to receive your good comments about our service our employees, especially for mentioning Sintia, Eduardo, Claudia, Celso, Francisco and Catalina. We are pleased to know that you had a great time at our Golf course and that you have enjoyed the good food, the Alux restaurant, the snack bar, the beach and the activities by the beach. Your feedback will be shared with our team and will definitely encourage us to continually provide all our guests with the best experience they truly deserve.

We would be delighted to welcome you again at the Riviera Maya!

Best Regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Mexico | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Akumal
#2 Romantic Hotel in Akumal
#5 Luxury Hotel in Akumal
#5 Spa Hotel in Akumal
Price Range: $204 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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