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“Very good, except...” 4 of 5 bubbles
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #4 of 23 Hotels in Akumal
Certificate of Excellence
Laval
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very good, except...”
4 of 5 bubbles Reviewed February 2, 2013

Very good:

- Food at the buffet (great, amazing!!)
- Bar service
- Housekeeping
- Gounds vegetation
- Spa staff
- Room (clealiness, decor)
- Mexican restaurant at the Tulum hotel
- Quiet hidden pool with beds near sushi bar

Bad:
- No extra blanket in the room
- Inconsistent mini bar refills
- BINGO and repetitive music... For ppl with a room near the "entertainment pool", you'll know what I mean
- Trolley service (gas smell and much less frequent compared to the other hotels...)
- Japanese restaurant Maiko...
- No beach on location, you must take the trolley to the beach.
- "Private beach" is a reserved section on "everybody's" beach...
- Wifi is slow or nonexistent, unless you're at the "Bingo" pool
- Never any "normal time" availability at any "a la carte" restaurant (even for two ppl). You had a choice between 5h30 or 9h30...

Room Tip: Contact hotel prior to arrival and ask for a room away from the entertainment pool. Ask for extra bl...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelmartina40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 4, 2013
Dear Guest,

For the entire staff of Luxury Bahia Principe Sian Ka’an is a real pleasure to have read your feed back about your recent stay in our hotel.

We value all of our guest’s comments, that does not just include the positive but the negative ones as well. We are glad that you found the food of the buffet, bar service, housekeeping, grounds, spa staff, room, restaurants and pools very good. Your comments have been passed to every department involved to take necessary measures to improve in the areas you have mentioned.

It has been our pleasure and honor to be at your service, looking forward to welcoming you back again.

Kind regards

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,648 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,702)
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English first
Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

We stayed at the Sian Ka'an the week of Jan 20th, 2013. The hotel was amazing, very luxurious and the staff were nothing but exceptional. Check in was painless and easy since there was 6 of us in total. The Pools on our resort were small but nice and the private beach was great but located off the resort which was only a trolley ride away and was located near the other hotels so we were able to take advantage of their buffets instead of jumping on the trolly's to get back to our hotel (which by the way, it was very easy to get around since the trolly's were always there for wherever you needed to go). The pool staff was hilarious and always had people involved in activities. Amazing job by Alex and Oscar (the young guys) who took the time to get to know everyone's names and were very energetic and happy people. The Buffet, sushi bar and A la cartes' on our resort were wonderful and always changed up the food selection (i loved the female cook behind the grill in the main buffet, she was so sweet!) . You were also able to go to the other resorts in the Bahia and try out all the other a la carte's (1 a day). This was great so you wouldn't get sick of the buffet food and you weren't limited to just staying on the Sian Ka'an resort (avoid Mediterraneo at the Akumul i think, it was terrible and service wasn't great!) Pre book your a la carte's prior to arriving if you like to eat earlier in the evening 5-8pm since those times were generally always booked. We didn't mind eating late anyways. TAO wellness centre was very beautiful and surrounded by nature (which i loved, looked like a picture). The Yoga instructors were awesome and I enjoyed the session, down fall was that there was only 1 class a day at 8am. Wish there was another class at 10am since I would have liked to sleep in some days and go to yoga later in the morning. Overall, great experience, staff were always pleasant (great job again by Alex, Oscar, Oscar (at the bar) and Paloma (waitress at the beach!). Definitely recommend staying here and will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ValM86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 4, 2013
Dear Guest,

Thank you for taking the time to review Luxury Bahia Principe Sian Ka’an on Tripadvisor, your comments help us to maintain our high standards.

We are very pleased that you enjoyed the resort and would recommend it to others. We pride ourselves on delivering great service, wonderful food and beverage centers, to use the facilities in our sister hotels and the option to use the Tao Wellness center; we are happy that you enjoyed all of these.

On behalf of our entire staff, we thank you for choosing us, I will pass on your comments to the persons you mentioned by name: Alex, Oscar and Paloma.

We would be delighted to welcome you again at the Riviera Maya!

Best Regards,

Brisa Islas
Public Relations
Luxury Bahía Príncipe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

Booked the trip with Apple vacations in January 2013. I read on tripadvisor to email the hotel before the trip so i asked to make restaurant reservations and a specific room. Thanks to Brisa, both were fulfulled! The hotel itself is very nice. Service was excellent all around. Food was very good although the seafood tended to be oversalted, so i stuck with the meats which was good. Pools are nice. This hotel is generally for older couples, golfers, and spa lovers. If this fits you, you will probably have a good time in this hotel!

Room Tip: email the hotel for any assistance with accomodations!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank feleug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 1, 2013
Dear Mr. FelEug,
It is a pleasure to hear from you again; Luxury Bahia Principe Sian Ka’an team and me would like to thank you for your great review about your stay at our property; we hope you had a safe and pleasant trip home.

Guests like you, who send us many nice words after their holiday, motivate our staff every day and give them the energy to keep up their hard work. I will forward this review to every department manager so our staff gets the recognition they deserve.

We are looking forward to your next visit with us, please let me know if there is anything that I can help you with.

Best Regards for the Riviera Maya!

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

I had played golf here before and i loved it, 27 holes and 9 more on the way, in the middle of the jungle with cenotes all around, great club house and a top design. There are several high end houses and house complex with all type of apartments and town houses.
They recently opened the Sian Ka´an true 5 star exclusive hotel and it is just FANTASTIC. What they call a Don Pablo Collection hoel which is the really high high end of Bahia Principe.
My friend owns one of the houses there so i did not stay at the hotel, but with the houses you get the all inclusive package at a very low cost so you can use all the facilities (about 16-18 diff restaurants, beach, sports facilities, etc) and play golf. So we did and also enjoyed the Restaurant and bars of the Sian Ka´an hotel. So at the end, I also bought a house...
Highly recommend the place

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CMK073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 1, 2013
Dear Guest,

Thank you very much for taking the time to post your comment about you recent experience at Luxury Bahia Príncipe Sian Ka’an, we are honored that you have chosen our hotel to spend your holidays in which you enjoyed our All Inclusive service and the Golf Course.

We thank you also for recommending our hotel and for advice all our future guests and owners. It will be wonderful to welcome you again.

Best Regards from sunny Mexico,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed January 31, 2013

This is a great place to go for the golf. We played golf 4 times and we could have played everyday. This place had good food but the chicken upset our stomachs (it was no Canadian chicken) we stuck to beef, pork and fish after first couple of days. This place is not on the beach and you have to take a 10 minute shutle to the beach. The shuttle is not really that big of a deal, we didn't mind doing it. The beach it's self is very busy but the drink service was very good. The water is very rocky in most places. There is little to do at the resort. If non stop relaxing is your thing then this is a good place. 5 stars seems to be so loose these days with places now being 5 + and 5 + lux. If 5 stars is the best money can buy then this place is a 3 because I failed to see any rich and famous people there, but in the modern rating system its pretty close to a 5 (4.5-4.75)

Room Tip: We were on the groundfloor and I was happy bythe end of 12 days that I didn't have to climb stai...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gordonj913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 1, 2013
Dear Guest,

For the Luxury Bahia Principe Sian Ka’an team is a pleasure to read that you had a great golf trip on you recent stay at our hotel; we thank you for taking the time to post your review and for mentioning that you enjoyed the good food, bar service by the beach, your room and playing Golf.

We would be delighted to assist you in the future if your travel plans lead you back to the Riviera Maya.

Warm Regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

Beautiful resort. Everything from the well maintained grounds to the food and drinks is excellent.
Golf course also PGA quality and just across the street from lobby. Nightime entertainment was also good. Shuttle service to other 3 resorts is also prompt. Never have to wait more than 5 minutes to catch one. This resort is well worth the money.

Room Tip: to have your own private jacuzzi. you have to be on the bottom floor or the top floor. rooms on the...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wirtalapsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 1, 2013
Dear Guest,

We would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel facility. We are very happy to hear that you had great vacation and hope we can repeat this wonderful experience in the near future.

It has been our pleasure and honor to be at your service, looking forward to welcoming you back again.

Kind regards

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streatley on Thames, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 31, 2013

The rooms are good the food is very good and the staff were very friendly and helpful particularly the Guest Service Manager, Vanessa Ortiz. The gourmet restaurants in the Sian Ka'an are excellent and the buffet is of a very reasonable standard. The overall complex was vast but the Sian Ka'an was the smallest hotel restricted to over 18's only.Guests at the Sian Ka'an could however visit the other 3 hotels on the complex, by using an excellent shuttle bus system and enjoy all inclusive facilities, including Gourmet restaurants ( I would not recommend their buffet restaurants which were vast), shows and drinks. The shuttle bus system was also available to get The Sian Ka'an guests down to an exclusive beach and bar within the overall beach used by the other hotels which meant it was free from children. Free golf, at the excellent adjoining course which is part of the complex, is also included though there is a rather high charge of 80$ per person for a buggy. Our party of 6 from the UK enjoyed our stay, particularly the golf, the food and drink and a trip to Chichen Itza, one of the 7 modern wonders of the world, even though it was a long trip.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank billjoyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, February 1, 2013
Dear Guest,
On behalf of the entire Luxury Bahia Principe Sian Ka’an team I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel. We are glad to hear you had a great time during your stay with us and that you enjoyed the Golf Course, food, a la carte restaurants, internal transportation, visiting Chichen Itza and the good service of our staff especially for mentioning Vanessa.

We would be delighted to welcome you again,

Receive our warmest regards,

Brisa Islas
Public Relations
Luxury Bahia Principe Sian Ka’an
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Akumal
#2 Romantic Hotel in Akumal
#4 Luxury Hotel in Akumal
#4 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya/Akumal, Mexico

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