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Reviewed May 22, 2017

We have had great holiday here again its our 9 visit here .We meet some new staff, the guys at the bar on the beach are all helpful and the adult bar the day time staff and Leo at the evening was entertaining it sounds like I was drinking al the time but I was not.
Breakfast lunch and evening meals the staff was nice and always helpfully the Mexican Restraint was very good. The surf was amazing again. Hope to see you again next year John & Christine

Room Tip: Block 1 on adult side
  • Stayed: May 2017, traveled as a couple
    • Location
    • Service
2  Thank CarlsbergEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Hospitality Manager at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded May 22, 2017

Dear CarlsbergEngland
Thank you very much for your kind words about your vacation in Grand Palladium Vallarta Resort & Spa.

We are really glad to know that our facilities have surpassed your expectation and provided you the dream vacation that you were looking for.

We truly appreciate your valuable feedback and warm words about our staff and we will most definitely be passing on your feedback to them, which we know they will really appreciate.

With great pleasure we will be glad to host you here again.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2017

This was our first time to the Grand Palladium, and only the second time my husband and I have taken a vacation together, without our family. We stayed the week of May 6-13,2017. It was a fantastic vacation. We relied on Trip Advisor, and the advise of others for picking our vacation spot. Our trip was Amazing, from the grounds, to the rooms, the service, and much more. To start, our room was wonderful. We stayed in room 3306, with a great side ocean view and beautiful view of the grounds. Our room was always clean and well stocked, and a towel animal everyday. We received calls from house keeping daily to see if the room was good and if we needed anything. We enjoyed our daily walks through the lush jungle and pathways, and stopped to watch the animals in the small zoo everyday. There were alot of steps and ramps, which we knew from the start. This makes the hotel a one of a kind, setting up against a cliff. We spent most of our days at the beach. There was plenty of room to choose from. When having fun in the ocean, you will definitetogether,water shoes, due to all the rock formations. It is also great for snorkeling. There are so many fish to watch and the different rocks. The daily Zumba classes on the beach with Gaby were a lot of fun. While we were at the resort, there were several weddings going on, which were beautiful on the beach, with nightly firework shows. They were amazing over the ocean. We spent a lot of our time in the Adult Infinity Pool, with views you do not want to miss. We were so much fun doing other activities, that we only spent one day at the main activity pool, which was a great day. We were part of the Tequila tasting and also experienced beautiful music. There was a couple, the woman was playing techno music while her partner, was accompanying her with the violyn. It was very beautiful. The food at all the restaurants were very good. We only had one day at the buffet that they were understaffed. The first restaurant we experienced was the Bamboo restaurant, and a shouts our to our waiter, Fransico. The food and the service was very good. Then we checked out Ribs and More. Probably the best of all of them, with wonderful food and service from Umberto. He made us feel like we have been friends forever. Then on to Portofino restaurant, with Francisco as our waiter. The food and service were impeccable. The next restaurant we experienced was Viva Mexico. The views from the top of the cliff were killer. We had great food with tableside Guacamole made at our table, just for us. It was so simple to make reservations, and we always received the times we asked for. The only downside to any of the restaurants was Las Terrazas buffet, which was lacking in quality and selection of food. Most places we have gone to have hamburger shacks on the beach, which is something that needs to be looked at. The night life,with all the shows, was something we looked forward to every night. There were so many talented people in the shows and we had a lot of fun watching people and children challenge the Bull riding. The Saturday we arrived at the hotel they had the professional boxing match on 2 screens, with about 200 people watching and having a good time. All in all, we would highly recommend this resort to our families, friends.

Stayed: May 2017, traveled as a couple
1  Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Hospitality Manager at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded May 22, 2017

Dear Eric L
Thank you very much for your kind words about your vacation in Grand Palladium Vallarta Resort & Spa.

We are really glad to know that our facilities have surpassed your expectation and provided you the dream vacation that you were looking for.

We truly appreciate your valuable feedback and warm words about our staff and we will most definitely be passing on your feedback to them, which we know they will really appreciate.

This has only been possible because of the hard work, passion and commitment of our Team.

With great pleasure we will be glad to host you here again.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2017 via mobile

Amazing Vacation!! Perfect service at the wedding 05/13/2017 by Maria, Yamil, Oscar, and chef Mario! The food was delicious (especially the pork!) and the servers were very friendly and efficient! Thank you for your time!!
Also, "THANK YOU" to: Alfonso and Carmen at the spa for wonderful deep tissue massages and a pleasant atmosphere, Ramon at the beach bar and Omar at the pool bar for quick and friendly service, and the lobby/reception bar staff were great too!! (I wish I could remember more of their names!)
Thank you to the beach surf-shack staff for lending snorkels, stand-up-paddle-boards and surfboards to my family, and thank you for making this the BEST vacation!!
We will be sure to come back to Grand Palladium to enjoy the amazing food, drinks, scenery and people!! The staff at this resort are the very best, and they made this a vacation to remember!! Perfect!!
100%
5-stars!
The best!!
Thank you!!!

Stayed: May 2017, traveled with family
2  Thank Sam t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Hospitality Manager at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded May 20, 2017

Dear Sam T
We would like to thank you for your comment and kind words towards our hotel Grand Palladium Vallarta Resort & Spa. We are so glad that we gave you the vacations that you were looking for.

Our main goal is to make our guests comfortable and satisfied with our services and installations. It is a pleasure for us that our staff members made this possible. We will definitely tell them about your comment to inform them about the amazing job they did during your stay.

We hope that you can consider coming back to enjoy once again of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2017

Half an hour from Airport
Grand Palladium is an all-inclusive on the Pacific Coast of Mexico, on the northern coast of the Bay of Banderas. The taxi ride from the airport is about half an hour.

The Saltwater Pool and Beach Scene
We spent most of our time relaxing on the new lounge chairs by the saltwater pool. The pool is real nice and less crowded than the adult and main pools. The later, as in most all-inclusive, is basically the party scene. Now and then they have stuff going on, like a live band, jugglers, a rider with a trained horse, possibly some kind of acrobats and even a mechanical bull.

Birds, Iguanas, Whales and Snorkling
The chairs by the salt water pool are right below a small sandstone type cliff, inhabited by large green iguanas and a colony of night herons. Turkey vultures and frigate birds constantly soar above, sand piper types scour the rocky beaches and tide pools. Throughout the resort, especially at the pea-pod bearing tree overhanging the beach from the cliff around the corner from the saltwater pool, at dusk and dawn, we saw groups of the big black grackles yellow-winged (Mexican) cacique (new species for me!) and some sort of Cyanocorax spp. Jay, feeding on the pods. They also love the freshwater stream draining into the ocean. The tide pools brim with sea urchins and tiny anemones and small to medium sized crabs. The tide pools and beaches were fairly clean, though sadly there was a bit of garbage.

Best of all humpback whales can be seen daily, though far offshore, at times near the horizon, through binoculars to enjoy tail slaps, breaches, fin slaps. Breaching beside a medium sized sail boat the whales are massively huge. One smashes its entire titanic back tail from 90% into the water, again and again, over ten times.

I snorkeled in the rocky bay on the far side of the saltwater pool. The water was clear and calm but there were few fish and almost no fish larger than your hand. A local guy was fishing for small octopus with a hook like device.

Rooms, Zoo, Food and Drinks
Our rooms were on the far side of the main pool in what should have been a quiet area. Most of the times it was, but for some reason people loved slamming doors or talking loudly on the patio till late at night. There was always a wedding going on too though it never bothered us. There is a small zoo, apparently with rescued animals. Not sure why they have tags in their ears and the Ostriches were missing feathers, but otherwise the animals appeared relatively content and well cared for. In a comical episode, one of the spider monkeys nearly got hold of the tail of an iguana outside.

Except for the bar by the theater, where the waiters seem to ignore you until you throw tips on the table, the service was excellent and friendly.

Both the food and drinks varied between mediocre to very good. The best place for a romantic dinner and the best view is definitely the Mexican restaurant overlooking the cliff and beach. Book early for sunset and have an unforgettable evening.

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Service
4  Thank LUDWIG_Wayfarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Hospitality Manager at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded May 18, 2017

Dear LUDWIG_Wayfarer
We would like to thank you for your comment and for your sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. We are so glad to know that we gave you the vacations that you were looking for.

Our main goal is to make our guests comfortable and satisfied with our services and installations. We are so glad that we were able to make this possible. We really appreciate all of your suggestions and comments abour our hotel. We will gladly tell our supervisors about them to improve our services.

We hope that you can consider coming back to give you another great and fantastic vacation.

With kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2017

We had a group of 40+ people who traveled to the Palladium Vallarta resort. They were very accommodating and all of the people who worked there were very friendly.

Highlights:
*Giovanni at the Hemingway bar was AMAZING! He remembered everyone's drinks and always served us with a smile.
*Enrique and Melissa at the Adult pool were always checking in on us and ensuring we were never left thirsty.
*Roberto at the Buffet was helpful and brought us great cappuccinos.
*Victor at the check out helped us with our bags and was ensuring our bags would not be over weight.
*Rosario who cleaned our room was always very courteous and worked very hard to ensure all our needs were met.

FYI's for future travellers
-There is a lot of walking and stairs, anyone with mobility issues will want to ensure a ground level room and be prepared for hills and walking. It did not bother us too much but I could see it being an issue for those who may have trouble with stairs or walking long distances.
-The WiFi was the best I have ever had in Mexico. It was available virtually everywhere and I was able to make video calls right from the pool.
-The food selections were decent, the room service is available until 11 and the club sandwiches were great. Make sure to check out the Mexican restaurant, the food was very good and the guacamole made tableside was a huge hit.
-At night they recycle the water used from the resort to water the plants, this can be a little stinky, but if your doors are closed to your room you wont notice at all.

Thank you to all who make this resort a great home away from home and again a special thanks to Giovanni who kept our group very happy with his top shelf bar tending skills!

  • Stayed: May 2017, traveled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Courtney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Hospitality Manager at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded May 18, 2017

Dear Courtney R
We would like to thank you for your kind words towards our hotel Grand Palladium Vallarta Resort & Spa. It is a pleasure for us to know that we made of your stay a wonderful experience.

Our main goal is to make our guests comfortable and satisfied with our services and installations. We are so happy to know that our staff members made this possible. We will definitely tell them about your comment to inform them about the amazing job they did during your stay.

Again, thank you and we hope that you can consider coming back to enjoy once more of an amazing service and attention.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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