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“Denny's or Four Seasons??”

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Four Seasons Resort Punta Mita
Ranked #2 of 11 Hotels in Punta de Mita
Certificate of Excellence
Puerto Vallarta, Mexico
Level Contributor
5 reviews
“Denny's or Four Seasons??”
2 of 5 bubbles Reviewed April 15, 2014

I gave the restaurant at the Golf Club in Punta Mita many chances during my stay. Many times i alerted the Staff of my Allergies and many times my plate came out with the very food i had told them i was Allergic to. Not only is this not Four Seasons standards, this is dangerous to ones health. The Staff seem to be apologetic but kept letting the same thing happen each visit. For the price the quality is just not there. I don't understand how the hotel can be Exceptional but the Golf Course restaurant no better than a greasy diner.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
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Helpful?
Thank juicyGlass m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Director of Sales at Four Seasons Resort Punta Mita, responded to this review, April 17, 2014
Dear juisyGlass m,

We would like to apologize for the disservices you have experienced at the Tale of the Whale Golf Club Restaurant and we would like to thank you for your feedback. We deeply regret that we were unable to meet your expectations but as mentioned in our message sent to you earlier today, we would love to get the opportunity to speak with you directly to learn more. We would also love to get the opportunity to invite you back to change the current impression you have. We value your support and feedback and hope to be in touch with you soon. Thank you in advance for your help and for giving us another opportunity. Kind regards,
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1,760 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (414)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 14, 2014

My wife and I stayed in one of the resident villas on the property with our young daughter and couldn't have imagined a better vacation. The villas are located adjacent to the resort, not a far walk at all. You can call for cart if needed. If you have kids and don't want to eat at the resort every meal or in town, the villas are the way to go. You have all the amenities of the resort but more privacy, private plunge pool, and outdoor cooking area. Recommend stopping at the Wal Mart on the way in (not the Mega or any other grocer) as this has the best produce/meats. It's a trek back into town once you are the resort. Our best meals outside the villa were at the Beach Club (about a 15 minute walk down the beach), and Café De Artistes (inside Hotel Cinco) came highly recommended.
All kids under 5 eat for free which is pretty standard for 4 Seasons but was nice that they knew we had an infant and brought us only avocado and fruit. We used the babysitting service and it was seamless (18/hr, 2 hr. minimum). We will do the kids club next year and we heard that is the way to go during the day.
This is a much more family friendly resort than St. Regis if you are considering Punta Mita. we checked out both. Definitely make it back next year. Weather was perfect during mid April.

Room Tip: if you are going the villa/residence route, ask for Calibri building. It's the closest to the m...
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  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank Casey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Director of Sales at Four Seasons Resort Punta Mita, responded to this review, April 15, 2014
Dear CaseyH,
Thank you very much for your comments. We are happy to hear that you like our Villas. Please note that soon, we will also have 3 and 4 bedroom residences in the rental program. They also have a private plunge pool, outdoor BBQ station and a full kitchen. They are a good alternative to the villas if you are fine with a bit less space. Ask about those options when you return next time. Thank you for your continued support and we look forward to welcoming you back. Kind regards,
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Spokane, Washington
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 12, 2014

I have to say that my family and I enjoyed our vacation at the Four Seasons Punta Mita more than any other vacation that we have taken. The hotel is located approximately 45 minutes north of Puerto Vallarta's Licenciado Gustavo Díaz Ordaz International Airport (PVR) and I would recommend arranging a round trip transfer through the hotel prior to your trip.

We were fortunate to be able to upgrade from a Casita Room - Oceanfront to a One-Bedroom Oceanfront Suite and it was amazing. The views of the ocean from all of the oceanfront rooms/suites are as one would expect, breathtaking. The One-Bedroom Suite has an additional living area separate from the bedroom area with a sofa sleeper, seating, work area, television, and bathroom along with a separate patio area with your own private plunge pool and chaise lounges. It is a fantastic setup for families. We used the plunge pool multiple times each day and felt it was a great addition to the room. The rooms were all very clean and well appointed and the housekeeping and turndown services were timely and very thorough.

We very much enjoyed each of the different restaurants on the property and felt the food was very high quality and very unique. Resort casual attire was appropriate for all of the restaurants. Aramara was the most formal of the restaurants and has a very interesting Asian/Mexican fusion menu. Bahia was a terrific restaurant located right down on the main beach and was a terrific way to end the day with a great dinner and tequila.

The service that we received from the staff was nothing short of outstanding. They were all very friendly, courteous, and helpful. This was the best customer service that we have EVER received while traveling.

We will definitely be back as a family and I am also going to seriously look at having a corporate event at this location sometime in the near future.

Room Tip: If you have the opportunity and budget to book a One Bedroom Oceanfront Suite they are a fantastic r...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
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Helpful?
1 Thank msenske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Director of Sales at Four Seasons Resort Punta Mita, responded to this review, April 14, 2014
Dear Msenske,
Thank you very much for taking the time to write a review on Tripadvisor about your stay at Four Seasons Resort Punta Mita. What a compliment regarding how you felt about our service! You just made our week. We are already looking forward to welcoming you and your family back to our resort. Please also let us know if we may assist you with your corporate event. Yours sincerely,
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Shawnee, Kansas, United States
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

I am in the event planning industry and I stayed at the St. Regis and the Four Seasons during my leisure travel and I would rate the Four Seasons as a superior experience over the St. Regis. While my stays at both were great, the Four Seasons managed every detail with ease, world-class service and accuracy. The room I was in, Oceanfront Suite, was truly incredible! The food at the property was great, the property is extremely well-maintained and it was just a truly memorable experience.

  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CERPSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Director of Sales at Four Seasons Resort Punta Mita, responded to this review, April 14, 2014
We are glad to hear that you enjoyed your stay with us and hope that you will return soon. Please also let us know if we can ever assist you with any furture request for your clients. I believe you met my colleague Sakari and are already in touch with him. Once again thank you and kind regards,
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1 review
5 of 5 bubbles Reviewed April 9, 2014

Four seasons punta mita its an amazing service experience, every aspect of the hotel its been take care of it. The food its so great and quality of it is just unreal, the staff are happy every time you ask for something, i really enjoyed my stay.

The price line its pretty similar to Manhattan, Chicago or Miami, Breakfast up 50usd per person, Beer like 6usd and dinner goes up 100-150 per person depends on the amount of wine that you have.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Christian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Director of Sales at Four Seasons Resort Punta Mita, responded to this review, April 14, 2014
Dear Christian H,
Thank you very much for your kind words. We are delighted that you enjoyed your stay. In particular our staff will be most pleased to read your compliments. We hope to see you soon again in Punta Mita. Kind regards,
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Benton Harbor, Michigan
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

We had an amazing time at the Four Seasons Punta Mita. The rooms were spacious, we had a Ocean View Casita room....spectacular views! We use the hammock on the porch for hours just relaxing. There truly is no reason to leave this resort. The food was pretty darn good (though not much outside of Mexican food to choose from). The grounds were immaculate, staff friendly and helpful, exceptionally kid friendly, gosh...I can't think of anything negative. Truly one of our favorite trips and we can't wait to go back~
The pools were awesome too! the lazy river was perfect for the afternoon after having way too much sun to float around in the shade. Staff passed around frozen and cold drinks all day long, Icee Machine for the kiddos. Very kid and family friendly, and probably very romantic as well. The hotel was full when we were there, but you would never know it, it is so spacious!

Room Tip: Casita Ocean view was really the way to go! Worth the extra money as you get to watch the sunset in...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismael L, Manager at Four Seasons Resort Punta Mita, responded to this review, April 8, 2014
Thank you for posting such a nice comment. We are truly blessed that we live in this Mexican Paradise. Looking forward to welcoming you back soon…

Best regards,
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Arizona
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

Seriously! When my husband's company told us this year's incentive trip was to Mexico, I was a little concerned. Then we went... Wow!!! It was the best time, ever!!! The food at the Four Seasons is AMAZING!!! The grounds are so beautiful. The customer service is unbeatable. The spa was incredible. My only complaint is the hot tub need repairs and it was not hot. Minor considering everything else was fantastic. I will dream of returning to this place forever. My only complaint is that we had a bottom floor room and the humidity made it hot to sleep but we did have a de-humidifyer in the room but being from Arizona, I had no idea how to work it. Other than being a hot sleeper, it was great.

Room Tip: Try to get a room that is not ground level due to the humidity.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulieAnneAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismael L, Manager at Four Seasons Resort Punta Mita, responded to this review, April 8, 2014
We deeply apreciate your comments. Our two Jacuzzis are hot, bubbling and running now, waiting for welcoming you back soon...

Thanks again,
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Additional Information about Four Seasons Resort Punta Mita

Property: Four Seasons Resort Punta Mita
Address: Bahia de Banderas, Punta de Mita 63734, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Punta de Mita
#2 Top resorts Hotel in Punta de Mita
#2 Romantic Hotel in Punta de Mita
#2 Luxury Hotel in Punta de Mita
#2 Spa Hotel in Punta de Mita
#2 On the Beach Hotel in Punta de Mita
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Punta Mita 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Four Seasons Punta Mita Hotel Punta De Mita
4 Seasons Punta Mita
Four Seasons Punta De Mita
Punta De Mita Four Seasons

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