We (2 adults and 3 children) stayed in a suite with an inter-connecting room for 7 days in December. We had stayed in the property as a couple when it first opened and the resort of Punta Mita was not developed. The location is very pretty but the we were disappointed with the service and food. In 2012 we had over 30 hotel nights in Four Seasons hotels so are very familiar with the quality and service expectations. We found the service very frenddly but not able to anticipate expectations or go beyond or even meet the obvious.
First of all, upon arrival we were practically hijacked to upgrade our room from a suite to a villa (for twice the price) right when we entered the reception. It was a strong sell and we almost did it but at last minute realised that it was not worth it. We found out later that the front desk personnel is encouraged to up sell and given incentives for doing so- it was not a pleasant start.
Our rooms were enormous. They were very comfortable and to the standards we expected from The Four Seasons. We had a small plunge pool and nice view of the gardens. The breakfast in the main restaurant was fine for the first few days but overall quality of food and drinks (smoothies) were disappointing. However, over the week as more of the time-share residents arrived for the holidays service became even worse. Large round banquet tables were set up in the restaurant which was so tacky. Many of the residents knew each other as well as staff members-- so for those on holidays who were not regulars, the experience was one where you felt a bit on the outside. Breakfast was noisy and ungracious with guests appearing in gym clothes, baseball caps and overall showing very little elegance. We had not been to a North American Four Seasons in awhile and were surprised that the food and atmosphere was different than those in Morocco and Egypt.
The beach was very nice. If you are smart, you can reserve beach chairs for the entire duration of your holiday so good to do this your first day- we found out only when the resort started to get really busy. The hotel does not really encourage reservations outside of the property but we found the food better at the little places in Punta Mita. It is also fun to rent a golf cart which allows you to go to other hotels in Punta Mita and is a good way to spend some time.
I had a mediocre pedicure in the spa. The gym is very large and well-equipped. There is a very good kids activities room with lots of games both electronic and other. The surfing lessons were excellent and good for children and adults.
Overall we would not return to the property and the service is friendly but amateur as we found the resort manager.
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- Also Known As:
- 4 Seasons Punta Mita
- Four Seasons Punta Mita Hotel Punta De Mita
- Four Seasons Punta De Mita
- Punta De Mita Four Seasons