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“Wayyyyyy overdue!” 5 of 5 bubbles
Review of The St. Regis Punta Mita Resort

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The St. Regis Punta Mita Resort
Ranked #1 of 11 Hotels in Punta de Mita
Certificate of Excellence
Los Angeles, California, United States
1 review
“Wayyyyyy overdue!”
5 of 5 bubbles Reviewed March 18, 2013

This place is magical. The grounds, the food, the beach, simply magical. My boyfriend and I went last summer in July to celebrate his birthday and to get away from LA for a week. It was low season so the property was extremely quiet and the hotel seemed a bit understaffed. That being said we had a few issues but those were immediately addressed by Michael O'Hara, the customer relations manager. He followed up on everything to the very last day at check-out. Staffers such as "Mike" make these luxurious hotels well worth the spend. Each room has a private butler literally at your beckon call, from room service to dinner arrangements to poolside. The beach is beautiful albeit a bit rocky, the hotel built a manmade section that is all sand bottom and it is roped off. We rode bikes into town daily and to neighboring hotels (including The Four Seasons) for a drink or breakfast....This is by far the best choice for Punta Minta. To Mike, Carl and our two butlers, thank you for an amazing stay. We will see you soon. Best, Mauricio and Jane...

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JaneJoLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,843 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (519)
Date | Rating
  • Dutch first
  • English first
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English first
Puerto Vallarta, Mexico
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

We live in the area and a two night getaway is a something we do for ourselves often. This was our first stay at the St. Regis Punta Mita. It is every bit as gorgeous as the photos imply. The service is over the top great. The restaurants, especially Carolina, were outstanding the butler had our coffee in the morning 10 minutes after our request. The Friday night champagne ritual was just a good as the Kauai property with a picture perfect sunset in the background. Will return next month. Just as beautiful as Hawaii without the expense or attitude or time commitment. Returning next month. Our room was huge with an outside shower.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sharontognietti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

My wife and I spent a wonderful week here on our own, after spending the previous week at Dreams Villamagna in Puerto Vallarta with our family. While Dreams was pleasant and comfortable for a large group (there were 10 of us), there's no comparison between the two properties. St. Regis Punta Mita is a beautifully landscaped, very private luxury resort. The grounds, our suite, and the food were all superb. Moreover, although the resort was full, it didn't feel that way at all. We had lots of space to ourselves at the various pools throughout, and the beach was never busy. Best of all, the service was wonderful. The staff couldn't have been friendlier or more helpful - from the butler, to the bartenders, waiters, housekeeping staff - right up to the management, who checked in with us periodically to be sure we were being well looked after. As an example of the service, we stupidly left the room safe open one day, with all of our valuables - credit cards, cash, iPhones, etc. just sitting there. We didn't even realize it, until we returned to the room and our safe code wouldn't work. We assumed one of us had entered the wrong code to lock it, and called our butler to help us out. Very quickly, security arrived to explain that the chambermaid had found the safe open, and called security immediately. They did an inventory of the safe's contents, locked it, and left us a message to contact them (which we hadn't seen when we returned to the room). They were very courteous, very professional, and of course, there was nothing missing. Nice when the resort is that secure, and that helpful. Suffice to say, we're big fans of this resort, and will be returning.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 17, 2013

We would definitely return to this resort. The service is amazing. Starting at check-in, they make sure that you have everything that you need. You have a personal butler who responds immediately to being paged. He offered to unpack us (!!) and brought us fabulous coffee every morning. At the beach and beautiful pools, they actually run to bring you multiple towels to layout on your chair before you sit down. While laying in the sun, they bring you water bottles on ice (free), and then if you want, you can order food and drinks. The beach is beautiful although it is rocky, so it's not the best swimming beach. There are lots of pools and a great hot tub with a perfect view. The grounds are extremely well-maintained. The rooms are very nice with lovely patios and large bathrooms (note we were on the 2nd floor). Keep in mind an "ocean view" isn't a full ocean view, but it's still a beautiful view. The food is good, especially if you stick to Mexican (you are in Mexico), although there are some great local restaurants that are definitely worth going to. It's also a good location for surfing, diving etc and only an hour or so from Puerto Vallarta.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suz_from_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cemberson, General Manager at The St. Regis Punta Mita Resort, responded to this review, May 14, 2013
From Suz_from_LA,
Thank you for sharing your positive experience in Paradise. Our valuable team strives to top attentive service and assert the most pleasurable stay. Our residential-style beach suites are meant to capture the feeling of a paradisal home away from home, and our valuable team strives top attentive service and assert the most pleasureable stay.

Please feel free to share your photos of your trip on our social media platforms.
We hope to see again in the future, albeit a group celebration or intimate getaway – Paradise awaits!

Saludos,
Carl Emberson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, UK
Level Contributor
99 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

We adored the St Regis. Smart yet relaxed. Very, very beautiful - beaches, sunsets, wildlife, etc. Great food at the Sea Breeze and Carolina restaurants - particularly curried shrimp and the rib eye. The hotel seemed really quiet though it was full. THE friendliest staff ...

Most has been said before so I will change the subject..

There is a great little running trail at the end of the Punta Mita drive. In total about 5.25 miles out and back. Nice and hilly - and the heat makes it more of a challenge. I ran it three days and managed to get my time down to 38 mins 30 secs. Anyone care to take the challenge and report back the new record? :-)

Will definitely be back to try again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Will E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cemberson, General Manager at The St. Regis Punta Mita Resort, responded to this review, May 14, 2013
Dear Will E,
How lovely to read your comment regarding your recent stay in paradise at The St. Regis Punta Mita Resort. We are delighted you enjoyed our award-winning dining options and unique beach.

As you have noted, we are blessed with a wonderful team of caring anticipative service ethic. and am glad we exceeded your expectations. I am sure your running trail tips will be useful for future guests. And you may encounter someone up for nearly 5.5 mile challenege!

Thank you for your positive endorsement and please feel free to share your experience of this little slice of heaven on earth.

We hope to have the honor of welcoming you again soon.

Wark regards,
Carl Emberson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 17, 2013

This is the best service level and attention to detail I have ever experienced in my global travels. It started with the GM introducing himself to us on his first day, all the way to the cleaning staff leaving special items for our young children. One example of this attention to personal service involves my youngest daughter getting sick on one of our last days. The personal butler reached out to a local doctor and had him come directly to our room to care for our daughter. It enabled us to catch our flight home and ensured she could travel in comfort.

How often do you receive this level of personal service? Not often in my view, so it was quite memorable.

The facilities are also top notch. This is unlike your sterile high-rise hotel you often find at most beach resorts. You feel like you are staying on someone's large estate. It is very quiet and peaceful.

There are 3 pools so none of them ever feels crowded nor are you jockeying to get pool chairs. There is plenty of room to stretch out. The "children's club" was also a blessing. Our daughters spent several hours with the "teachers" who did arts & crafts and other entertaining things with the kids while we relaxed by the pool.

We also really enjoyed their morning coffee service. Each morning they delivered coffee to our rooms and set it up for us. A really nice touch.

All in all it was a fantastic experience and I would highly recommend the St. Regis Punta Mita to either families with children, or couples looking for a relaxing get-away.

Room Tip: Ask for an "upgrade" to get an ocean view room if you want "quiet". If the dista...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AusTex_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cemberson, Gerente at The St. Regis Punta Mita Resort, responded to this review, April 1, 2013
Dear AusTex_13,
How lovely to read your comment regarding your recent stay in paradise at The St. Regis Punta Mita. It is with great pleasure we can offer exceptional experiences and service, as evident by your feedback. Our team is truly our greatest asset and we always strive to create unforgettable experiences. I am so happy to hear you enjoyed our pools and “La Tortuguita” Children´s Club.

Your daughter was a absolute delight, and it´s our pleasure to cater the utmost personalized service. I appreciate your high recommendation and lure you to share photos of your trip on our social media platforms.

Reading reviews like these make our day and we hope you can visit us again in the future.

Best regards,
Carl Emberson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

This resort is great for families with young children! I would not say that it is 'posh' (we just came back from the Viceroy in Anguilla which I thought was very 'posh'), but it is great for families - not stuffy, very safe, excellent food, kid friendly, excellent service and very easy to get to from Denver which is where we live.

Let's just start off by saying that most of our family vacations are not so relaxing since we have two very young children (a 1yr old and 5 yr old). Although, we just came back from 6 days at this resort and it was very, very relaxing! For the first time in a long time, we don't feel like we need a vacation after having our vacation.

First of all, this resort is fantastic because it caters very well to both families with children and adults without children. There is a pool/bar/restaurant area for families with children and there is a separate area for adults that don't want to be bothered by children. This is very nice because you don't have to constantly wonder if your children are bothering the adults that don't have kids.

Kids Club - The kids club at this property is fantastic and it is FREE! For most St Regis properties, you will spend north of $50 per activity for your child. The kids club has outside activities for the kids everyday from 9AM - 1PM. The childcare workers were fantastic and very attentive to the children. Also, they had different, creative activities every day.

Transportation - We had the St Regis pick us up at the airport so we did not have a car during our stay. It was an easy 45 minute drive and they provided carseats for both of my kids (one less thing to bring on the vacation). We did not need a car during our stay. You can take a taxi for about $10 each way anywhere you want to go.

Safety - Honestly, I wasn't sure that I wanted to take my kids to Mexico with all of the media hype about the safety issues. This resort is very, very secure and safe. There was not a moment where I felt unsafe at all. There are multiple gates/check points to even get into the road that gets to the property.

Food - You should try and get the complimentary breakfast buffet with your room if possible (that is a deal going on right now). This will save you about $80 per day. We ate at both the restaurants in the hotel and the ones outside. The food was good at both Las Mariettas and Sea Breeze. We did not eat at the high end restaurant because we had the kids with us. Also, we went to Sufi's and loved it. Also, we really loved Casa Theresa. Both of these are a must and are a very short (5 minute) cab ride. One thing to note - if you are not okay paying $30 - $40 per entree per meal, then this might not be the right resort for you. Even the nice restaurants outside of the hotel are this price.

Beach - The beach was not great. It was very rocky in front of the resort. If you are really into the beach on your vacation, then this might not be the right resort for you.

Service - The service at this resort was spectacular! They bent over backwards to accommodate our family.

Things they need to work on - The room service food was not great (although I have never really been anywhere that had great food on the room service menu). Also, many of the high-chairs at the resort are broken (straps that keep children from standing up in the seat are broken). It is impossible to relax during a meal if you think your toddler will fall out of the seat.

Stayed March 2013, traveled with family
Helpful?
3 Thank Kerri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cemberson, Gerente at The St. Regis Punta Mita Resort, responded to this review, April 1, 2013
Dear Kerri J,
Saludos from Punta Mita! I begin by thanking you for taking the time to share your extraordinary vacation with us – We are glad you enjoyed our legendary infinity pools, exceptional amenities and dining options. As you have noted, we are blessed with a wonderful team of caring anticipative service ethic. and am glad we exceeded your expectations. I am sure your tips on transportation and alternate dining options will be useful to future guests.

I will make note of your observations regarding the high chairs as it is important all our guests feel safe and at peace, regardless of age.

Thank you for the positive endorsement and please feel free to share your experience of this little slice of heaven on earth.

We hope to have the honor of welcoming you back soon.

Best regards,
Carl Emberson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Punta Mita Resort

Property: The St. Regis Punta Mita Resort
Address: Lote H-4, Cond Maestro Ramal | Carr. Federal 200, km 19.5, Punta de Mita 63734, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Punta de Mita
#1 Family Hotel in Punta de Mita
#1 Spa Hotel in Punta de Mita
#1 On the Beach Hotel in Punta de Mita
#1 Top resorts Hotel in Punta de Mita
#1 Luxury Hotel in Punta de Mita
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Punta Mita Resort 5*
Number of rooms: 120
Official Description (provided by the hotel):
Nestled amongst one of the world's most alluring beaches, The St. Regis Punta Mita Resort features 120 exquisite accommodations, thoughtful amenities, and spectacular grounds. The Resort offers an experience that transcends ordinary travel, immersing guests in unsurpassed luxury. ... more   less 
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Also Known As:
The St. Regis Punta Mita Hotel Punta De Mita
St Regis Punta De Mita
St Regis Punta Mita Hotel

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