We stayed at the royal suites Punta Mita from February 8-16. We have previously stayed at the Palladium Royal Suites in Punta Cana and twice in Cancun (Riviera Maya). We are Palladium addicts (great website for information on the Palladium locations) and love the resorts. We decided to try the Punta Mita resort due to the location as we live in Los Angeles and the flight is only a couple hours for us.
Arrival - We arrived at the Puerto Vallarta airport at 3:30 p.m. and headed right to Customs. There must have been a few flights that landed at the same time as the line was very long. There are restrooms located near the Customs lines, I suggest one person get in the Customs line, one head to the restroom, as the process of getting through customs can take more than 30 minutes. Even as we were in line, more planes were landing. Once through customs we got our luggage and headed for the transportation area. As other reviews have mentioned, the timeshare people are like sharks. I noticed several of them trying to read luggage tags looking for a hotel name, when they saw one, they told the people to come with them as they were with the hotel…very sneaky. We knew their tricks and walked right passed them.
It took us approximately 35 minutes to get to the hotel, declining the offer by the driver to stop for drinks. We later met a couple who stopped for an entire meal and it turned out to be exceedingly expensive. The driver took us right to the royal suites lobby. As we entered, we were immediately greeted by the front desk, offered a seat and a drink. We quickly completed the necessary paperwork (5 minutes) and were greeted by our butler Yesi. She was so friendly and kind. She walked us to our room asking us about our trip down and our prior Royal Suites visits. She explained features of our room along with the resort. We saw Yesi daily at the resort and she always had a warm smile and asked if we needed anything. She is expecting her first child in June and we can't wait to go back to see pictures of her little girl.
Room - the room was OK. We stayed in a suite in Cancun which was beautiful and had been updated recently. The Jr. suite we had was a bit dated and definitely needed some work. The beds are comfortable and I do enjoy the pillow menu. After a couple days, I stopped comparing the Punta Mita room to the Cancun room as I hardly spent time in the room. I sent an email to the resort requesting building 5, 2nd or 3rd floor, facing the jungle. I also was very specific that we have a traditional bathroom vs. one with the jacuzzi in the middle of the room. I get up at night and the tub in the dark was a huge hazard in the room at Punta Cana. All of my requests were honored which was great. One tip I would give is to bring your own shampoo and conditioner if you have sensitive hair. I used the resorts and my hair was a challenge daily. WIFI connection was very good in the room, although it was slow.
Restaurants - I have read all of the reviews for the past year about this resort and many people comment that they ate most of their meals in the Punta Mita restaurant. I now understand why. The food was great. Several people have commented on the coconut shrimp. It was fantastic. I wish it was on the pool bar menu. I would have ordered it every day. When the restaurant was busy, the service could be a bit slow. After a couple days here, I relaxed and wasn't so uptight about not having immediate service. It made for a much more relaxing vacation. Each person working in the restaurant try very hard to provide great service. A special thank you to Carlos for his smile and positive attitude. There is netting around the outside of the restaurant to keep out the birds but it did not detract from the view. The other Palladium resorts should adopt this practice. Breakfast in the restaurant was great, delicious food and a wonderful view of the ocean. I did notice small fruit flies around the salad bar even though the fruit had plastic cases surround it. These cases weren't very sturdy. The salads in the salad bar had no covers on them but really need them since this is basically an outside restaurant with free access by insects. We stayed at the RIU Palace in Cabo San Lucas which also had an outside restaurant but their salad bar was completely enclosed and had sliding doors to access the food. I would strongly recommend that the resort get some similar cases to protect the food. Also, I would like more than just lettuce for the salad bar. Some of the pre-made salads, pasta, tuna etc. could be eliminated. We are big vegetable eaters, carrots, cucumber, bell pepper, tomatoes etc. would be great. Along with a bigger dressing choice. We did go to the buffet at lunch one day and did find a better salad bar but it was still missing basics like cucumbers, bell peppers and tomatoes. We also made reservations for viva Mexico. The food was very good and the service amazing. The guacamole that is made table side was incredible. We enjoyed the food so much, we went back again. The view from the patio is beautiful. The evening got a bit cool after the sun went down, I brought a sweater and was comfortable. Order the Spanish coffee for a great table-side show. We also tried Bambu. The service was great and the food was good. The restaurant is located above the Palladium buffet and has a great view of the resort.
Beach/pool - there is no comparison with Cancun when it comes to the pool and ocean. Although the beach itself isn’t anywhere near as good as Cancun, Punta Mita has the best location hands down with very easy access to the pool, restaurant and your room. There are plenty of lounge chairs around the pool and near the ocean. However, the resort was so crowded the first few days we were there, we noticed the 'towel game' was in high gear. Fortunately, I go to the gym early in the morning so I was able to get a nice seat by the beach. The pool is heated which was great, the pools in Cancun are very cold. There are towels to use at the pool bar on the counter. There is also a container at the bottom of the stairs leading to building 5 for the used towels. I did notice quite a few people would leave the pool area and just leave their towels on the lounge chair. This is OK if you plan on returning however, for the most part, the towels were just left and other people did not use these chairs as they thought they were being used. During the week, we had a great time watching the whales. I read a review that suggested bringing binoculars and I did. It was great watching the whales breach and swim along.
The pool bar is next to the pool and has a full bar and great menu for lunch and/or snacks. Several people mention in reviews how good the club sandwich is. They are so right. Delicious!!! We also had the ham and cheese wrap and quesadilla which were both very good. There is a server that will bring you drinks and food at the pool and beach area. During our stay Antonio Morales was there to take our food and drink orders. He was absolutely wonderful and several days just brought us drinks without us even ordering them. I must say Antonio was one of my favorite parts of this trip, so friendly and sweet. He told us he was moving up to work the royal lobby bar. When you are there, I would absolutely stop by and visit with Antonio. He told me he makes the best Spanish coffee. I wish we stayed longer so we could have tried it. Next year...
Another person we met at the pool bar who was exceptionally helpful was Alba. We met her on our last evening at the resort. We sat down at a table for cocktails before dinner and she came up right away to wipe down the table. She was the first person to do this the entire time we were there. We spent some time talking with Alba and found out she is currently in the Management training program with the Palladium. She is exactly the type of person the resort needs running the operation. She goes out of her way to ensure each guest is happy and has what they need. In the management program, she works all areas of the resort. I got the impression from Alba that she is willing to do any job necessary to make your stay memorable. She asked us if we had any suggestions for improvements and listened intently to our thoughts.
Shows - we went to a few of the shows while at the resort. Though they need to be modernized, we were very impressed with the dancers. They perform 6 days per week, each show different. The dance steps they remember weekly are impressive. They have high energy and as mentioned before, come out after the shows to mingle with the guests and dance. I will mention one of the bands that performed after the time Machine show. They were a Rock & Roll band and were one of the best I have seen at any resort. They kept the crowd dancing and having a great time. I would highly recommend seeing this band. We didn't go to the disco, not really our thing and I liked going to the gym early as mentioned prior.
Gym - I would go to the gym on a daily basis to keep my weight under control (lots of food and drinks)! The gym opens at 7:00 a.m. I would usually arrive at 7:30 a.m., sign in, grab a towel and head to the room with the treadmills. The gym has two rooms, one with weights, one with cardio machines (treadmills, bikes, elliptical). They only have two treadmills and always in use first thing in the morning. The gym rule indicates you should only use a piece of equipment for 30 minutes at a time to ensure everyone gets a chance. I noticed a lady that used the treadmill every single morning for 1/2 hour, then when she hit 30 minutes reset the treadmill. On these days, I would use the elliptical until she was done. Usually by 8:45 a.m. I was just about the only person in the gym. They do have a staff member in the gym if you need any help.
Departure - unfortunately, after 8 days, we had to leave and go back to LA. I was sad to leave but just kept repeating "we have to leave so we can come back". Check out time is 12:00 and you can make arrangements for a late departure if needed. Our ride was picking us up at 1:00 p.m. so we took the luggage to the lobby (you can call for the bell boy if you want) and went back to the pool bar for a quick sandwich before leaving. I was tempted to have one more ice cream cone before we left, but I was stuffed. Don't miss the self serve ice cream machine in the Punta Mita restaurant, very enjoyable on a warm day in the afternoon. Also don't forget to try a mimosa made with fresh orange juice in the morning…great way to start the day!
In conclusion, I would definitely recommend this resort. Yes, there are some things that could be improved. However, if you want a nice relaxing vacation with great service and good food, go to the Punta Mita resort. Enjoy!
- Official Description (provided by the hotel):
- The Royal Suites Punta Mita is a newly constructed VIP section within the Palladium Vallarta Resort featuring 100 rooms and first class facilities and services such as a private restaurant with a la carte service, two private bars serving premium beverages, 24-hour room service, a private swimming pool heated during the winter season, unlimited dinner reservations at the theme restaurants, concierge service, and free Internet connection. Adults only during high season. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Royal Suites Punta de Mita reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
- Royal Hotel Punta De Mita