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“total relaxation”

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The Royal Suites Punta de Mita
Ranked #4 of 11 Hotels in Punta de Mita
Certificate of Excellence
GreenLeadersGold level
Reviewed April 8, 2011

i decided to book our honeymoon at this resort having stayed at other palladium resorts and been satisfied.this time i decided to book the royal suites as a treat ...the rooms were your basic palladium style can't complain specially since we spend very little time in the rooms the bottle service for the mini bar was great if you wanted to have a drink on your balcony before dinner. the pillow menu was a nice option although the feather pillow was the size of a throw pillow haha again not a big deal. we ordered room service once it arrived in 15 mins piping hot. onto the actual resort and service the resort layout is easy to navigate in the evening they have a little market which is fun the zoo was cute to we didnt spend much time on the palladium side as we had everything we needed on the royal side. drink service was awesome no matter where we decided to spend our day beach or pool Manuel and Marcieno made sure our drinks were full and always frosty you couldnt go hungry or thirsty with these amigos taking care of you. the resturant was also amazing hector, mario and tino made sure we were satisfied with every meal and we were.... you could always find something on the daily changing menu if not just ask or take the trip to the buffet.the butler service was a nice addition hilda and karrina were very accomodating.the ocean around this resort is quite rough if you surf then you will enjoy it snorkeling wasnt to great as the water is fairly cloudy. we came with transat with whom we usually travel with the on site rep victor was super nice. we opted for the option plus service it was great on the way there but not so much on the way back. puerto vallarta airport is one of the most sketchy airports i've been in and the service everywhere we went aside from the nice cleaning staff in the washroom was crazy the time share people try to get you before you find your travel rep as you go thro a corridor of sales reps before coming out to the travel reps if i had been a first time traveler i would have got on the wrong bus for sure. all in all aside from a heinous airport this was a nice vacation we came just to sit by a pool and enjoy scenery and thats all we did the great service and always hard working staff made it that much better!

  • Stayed: March 2011, traveled as a couple
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2  Thank mel8127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 27, 2011

Although this hotel caters both to families and to an adult only crowd, the Royal Suites are the way to go at the Palladium in Punta Mita. These all-inclusive suites have a personal butler who caters to all guests in the suites. We were considered "VIP" guests and truly felt that we were. Although we spent most of our days at the Suites side, we enjoyed a taste of every restaurant in the large complex. Every one of them was outstanding. As we had two weeks to get spoiled, we managed to get to Portofino (Italian) twice, and Bambu (Asian) twice. There was a beach barbeque that was outstanding, and a lobster night (all inclusive!) served exclusively at the Punta Mita (Royal Suites) restaurant one evening.

I must "drop" a few names: Victor, the excursion specialist, got us set up on some of the most lively tours the area offered. Hilda and Karina were awesome as our Butlers, and both did an awesome job in catering to our every whim. Libeth (waitress at Punta Mita bar) got to know us so well that our "usuals" were waiting for us as we arrived at the pool! I apologize, but I cannot remember the name of the bartender there.....he was just as awesome. All the staff were so friendly and helpful, I know I have forgotten many of your names, but be sure to know that you all did an excellent job.

About the only disappointment we had, was that we were promised an upgrade to a Master Suite for our last 3 nights, and when the time came we were told that they had closed those rooms temporarily due to noise from roof work. Just bad timing, but when putting us on the list they should have known that. The hotel was also quite a ways out of the way....which is fine if you don't go on excursions, but it made for some awfully long bus and cab rides back and forth to Puerto Vallarta. Although we managed to change rooms for a better view, I found the view to be non-existant in the first room we had. Again, very nice room if you aren't into sitting out on the deck enjoying a view.

J & S Morton (stayed Feb 27/11 - March 12/11

  • Stayed: March 2011, traveled as a couple
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1  Thank JillM2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this reviewResponded April 5, 2011

Dear Mr. & Mrs.Morton

Thank you for share with our visitors your experience about The Royal Suites Punta Mita,acording to your comments we feel proud that our staff is doing a great jov and I can asure you that they will know about your positive feed back.
I apologies for any missunderstanding regarding your room move request, the repairs were schedule after we receip your initial request and unavoidable we hope that for your next visit we can take care of your request.

I am very happy that you enjoy your experience with us and look forward to having you here in a future.


Julio Anaya
The Royal Suites Manager

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Reviewed March 22, 2011

We stayed at the Royal Suites Punta Mita March 5th thru the 12th with our daughters ages 19 and 20. We had requested adjoining rooms by e-mail prior to our stay and they were able to honor our request at check-in. The setting for this hotel is picture postcard perfect. The Punta Mita restaurant in the Royal Suites section has breathtaking views, good food and wonderful service. We also enjoyed the 3 ala carte restaurants and the buffet. Again, service in all of the restaurants and buffets was great. They really made an effort to make sure you had everything you needed. Our family also enjoyed the activities schedule including archery, beach volleyball, dance lessons, trivia games, etc. The activities staff really does a terrific job during the day to provide options around the main pool and beach for those who want to participate. The pool around the Royal Suites is perfect for those who want to chill and relax. The bar staff made sure you had any drinks you needed and always with a smile. And the heated pool is a treat for those of us who dislike cold water! The shows in the evening were fun and the entertainment team and dancers really try to provide different types of shows each night. I would also recommend a trip to Hemingway's for those adults who want a quiet place for an evening drink. The bartenders we met there were really wonderful and enjoyed talking with us about their families and ours as well. The zoo is also a fun addition to the resort. We booked a whale watching tour/photo safari with Vallarta Adventures and were able to really see and enjoy the humpback whales and dolphins in the bay. I also enjoyed a fabulous hot stone massage at the spa. Overall, our entire family really enjoyed our time at the Royal Suites Punta Mita and we are looking forward to returning sometime in the future. It's a great resort with a wonderful staff who very friendly and provide exceptional customer service.

  • Stayed: March 2011, traveled with family
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1  Thank NVilleGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this reviewResponded April 5, 2011

Dear Friends:

Thank you for your positive remarks about your great experience in our Royal Suites.

It´s rewarding to hear about the enjoyable time you have with us and we hope to continue taking care of you in a near future.
I will pass along your comments to the staff.

Best Regards,

Julio Anaya
The Royal Suites Manager

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Reviewed March 13, 2011

We originally booked the the Palladium side but after reading the reviews of their typical rooms we decided to upgrade to the Royal Suites. Our rooms were spotless, large and well maintained with a comfortable bed.
At check-in we were surprised by a welcoming cocktail which the kids just loved and then were shown to our rooms. Although we were very tired and grumpy after a 7 1/2 hr flight + 45 minute bus ride to the resort we were impressed with our rooms. After checking our room we walked to the the top of the stairs overlooking the pool area where a smiling Manuel was waving a welcome, for me I knew I had made the right decisions for my family and this resort.
Although the resort is rather far from the city area it provides several bonus' like safety, quiet/calmness, beautiful views everywhere, central zoo for the kids, eco architecture where the resort blends with the topography and well spaced out restaurants and bars.
Although we stayed at the RS we did spend a lot of time at the Palladium side where the kids loved the buffet restaurants and trails through the resort.
The Palladium & RS resort was much nicer than a Breezes resort we stayed at in Jamaica and less expensive! The people we meet and the entire staff of this resort are outstanding- always a smile-always trying to please and made us feel like royalty. You know you found a real gem when everyone is sad to leave and your kids cry for hours..

  • Stayed: February 2011, traveled with family
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2  Thank Wee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulioCA, Gerente at The Royal Suites Punta de Mita, responded to this reviewResponded March 24, 2011

Dear Guest:

On behalf of the entire staff of The Royal Suites we would like to thank you for your positive feed back about your experience in your recent vacation with us , We are delighted to hear that you fully enjoyed your stay and rate us as a good place to visit.

Thank you for taking time to share your impressions and thoughts and we look forward to hosting you again soon.

Julio Anaya
The Royal Suites Manager

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Reviewed March 13, 2011

This is our second time at the Royal Suites, and it was just as great as last year. The staff are all amazing in every way. The first week we were there the food in the Punta Mita restaurant wasn't so great, but then the second week they brought in "chef David" and wow, you won't be disappointed with the food, it's like eating in a 5 star restaurant! We didn't go to any of the restuarants on the other side, did that last year and were disapointed, we did however do the buffet over there once, not great. If you need anything the butlers are there to assist with what you need. Take advantage of a massage, a great value for only $60.00 for an hour of heaven! All the Bartenders are great, and Giovanni will provide you with night after night of entertainment with his famous "shooters"

  • Stayed: February 2011, traveled as a couple
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2  Thank DeanMichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulioCA, Gerente at The Royal Suites Punta de Mita, responded to this reviewResponded March 24, 2011

Dear Mr. & Mrs. Michelle.

Thank you so much for your positive feed back about your stay at The Royal Suites and for let us know the names of the employees that were serving you during your stay with us correctly and doing their best to make sure that every moment was enjoyable, if there is something that I can do for you in a future I will be more than glad to assist you my email address is concierge.vallarta@fiestahotelgroup.com


Cordially,

Julio Anaya
The Royal Suites Manager

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Reviewed March 7, 2011

My wife and I stayed at the Royal Suites Punta Mita for two weeks beginning February 6, 2011. We found the suites to be clean and nicely appointed. Our first suite looked out over the "forest" at the back of the property. We asked about pursuing a better view and were told that none of the suites really had a better view. Next day I went and inquired about an upgrade to a master suite. The master suites were magnificent with a fantastic view over the pool and out to the ocean. On our first day in the new suite we sat on the balcony and watched the humpback whales breaching in Banderas Bay. The additional cost for the upgrade to the master suite was truly worth the expense and made our vacation truly memorable. The staff at the facility were terrific. Everyone's english was exceptional and we developed a friendly, personal rapport with the hotel concierge or butler staff as well as with the bar tenders and serving staff in the restuarant. We found the a la carte restaurants on the Palladium side of the resort were OK with one, the Portofino, being our preferred spot. Service in the restaurants was good and the spanish coffee in Portofino was served with panache.
I will very gladly recommend the Royal Suites to my friends and have sent the website link to several already. We hope to be able to book again next year.

  • Stayed: February 2011, traveled as a couple
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1  Thank lcharbonneau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this reviewResponded March 24, 2011

Dear Guest:

It is my pleasure to read your positive trip report and find out that you enjoy of your stay at The Royal Suites Punta Mita, and at the same time to continuing attending you for your future vacations as you deserve. Thank you again.


Julio Anaya
The Royal Suites MAnager

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Reviewed March 2, 2011

after writing one reveiw about the great staff i forgot to mention our diffuculties getting the room we requested which was 2 queen beds. upon check in we were told to come back tomorrow and it would be taken care of. Not so, i spoke to the manager Julio who told us oh yes I'll take care of it which he didn't. Angel then told us to come back at 330 and it would be taken care of, no go as he was off work at 3. haha funny guy angel. In the morning once again I went to the desk where dear sweet Rosa had us moved in minutes. Only goes to show you it takes a good woman to get the job done. be persistent in what you want and don't let angel or Julio give you the run around. After that our stay was marvelous and have no further complaints. once again Giovanna and francesca were totally awesome and so much fun. All of the other staff which i can't remember their names were marvelous too! I love Mexican people, you treat them right they treat you right. they are so happy and grateful. they work like crazy to put up with all of our glutinous behaviour. That was my second trip to the palladium and well worth the stay on the royal side. royalty we were!! great trip great fun great people.I'd go back in a heart beat. Many Kudos to such a great bunch of people who get paid very little for a job well done. Don't forget to tip, it goes a long way!!!

  • Stayed: February 2011, traveled with friends
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2  Thank maureen096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtoradjuntoayb, Manager at The Royal Suites Punta de Mita, responded to this reviewResponded March 3, 2011

Dear maureen096,

First and foremost, thank you again for your good comments about our hotel and especially about our staff, as our general manager said in your previous post, this feedback is really important for us, as our aim everyday is to improve our facilities and the quality of service that we provide to our clients.

Concerning the observations about the service, I would like to assure you that we will take very seriously each of your comments in order to improve our performance day after day.

Thank you again and please let us know if there is anything further we can do from this end or if you decide to come back again.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Suites Punta de Mita

Address: Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Punta de Mita
#3 On the Beach Hotel in Punta de Mita
#4 Top resorts Hotel in Punta de Mita
#4 Luxury Hotel in Punta de Mita
#4 Romantic Hotel in Punta de Mita
#4 Family Hotel in Punta de Mita
#4 Spa Hotel in Punta de Mita
Price Range: $133 - $1,733 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Suites Punta de Mita 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Royal Suites Punta Mita is a newly constructed VIP section within the Palladium Vallarta Resort featuring 100 rooms and first class facilities and services such as a private restaurant with a la carte service, two private bars serving premium beverages, 24-hour room service, a private swimming pool heated during the winter season, unlimited dinner reservations at the theme restaurants, concierge service, and free Internet connection. Adults only during high season. ... more   less 
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Also Known As:
The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
Royal Hotel Punta De Mita

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