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“Good location, old hotel” 3 of 5 bubbles
Review of Holiday Inn Express Torreon

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Holiday Inn Express Torreon
Ranked #11 of 22 Hotels in Torreon
San Antonio, Texas
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good location, old hotel”
3 of 5 bubbles Reviewed December 28, 2012

Ok, second year I go to Torreon for Christmas and stay in this Hotel. The heat didn't work again!!! he good thing is this year wasn't as cold as the previous one so no big deal, but Torreon get's really cold on Dec, Jan, and Feb. But what I like about this one is the Martins restaurant, they have Menudo every day and also you are within walking distance of Los Farolitos and Gorditas La Pestana, two of my favorites.The hotel is old, and maintenance is bad, but the staff really tries and they compensate for the old hotel.

Room Tip: Best rooms are facing the streets bc the rooms with view towrds the restaurant area get disturbed in...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Javier H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Louis
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 27, 2012

I stayed at this hotel last year. The hotel was really nice and clean and the staff was very nice and helpful. We got lost in Torreon trying to find the hotel and my husband called several times for directions. The front desk was very helpful in giving us directions and guiding us to the hotel. The room was impeccable. The breakfast was also wonderful: lots of fresh fruit, breads, and a couple of hot dishes. One of the staff at the hotel did warn us not to walk around the city after 7pm, just fyi if you are going to Torreon. Only complaint is that there are a couple of bottles of water in the room, but the hotel charges you if you consume them.

  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nichole543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey NL
Level Contributor
161 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed October 18, 2011

Good hotel, good location right in the middle of the La Laguna area, bedrooms are clean and nice, not luxurious, no minibar, but good for a one night stay at a good price. Didn't like the breakfast, too average, but hotel has a nice cafeteria / restaurant wich is a good option for breakfast or late dinner.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Blancadaniela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 21, 2011

Te front desk staff wad very friendly and willing to help. The room was very dirty the bathtub and WC Seemed stained and not cleaned in ages.

  • Stayed October 2010
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hector1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcePatty, Gerente at Holiday Inn Express Torreon, responded to this review, October 19, 2011
Mr. Héctor:

The Holiday Inn Express Torreon staff and myself would like to extend our most sincere apology for the inconveniences occurred recently.

We have accepted your complaints and revised them with every area manager for them to take immediate action on our errors.

We know that we have failed in an essential part of the service, reason why I request you give us the opportunity to be able to have you once again in our hotel. We guarantee this situation will not happen again.

If there is anything else I can assist you with, please do not hesitate in contacting me. I am available at the following phone numbers. We would like to have the opportunity to receive you in your next visit to the city and meet you personally.


Mario Alberto Rodriguez Marroquin
Gerente General / General Manager
Holiday Inn Express Torreón
mario.rodriguez@hotelesmilenium.com
Tel: + 52 871 7296000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barcelona
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed August 9, 2011

I stayed here for three nights, and though the place is OK, it looks a little bit old. It could use a reform - the shower system kept making annoying noises while I showered-, and new bed linen and towels. The towel I was given on the first night had two holes. The breakfast is included, and it is OK. Wifi is also included but it only lasts until midnight of your last night, so If you need to use it on your last hours before checkout, it won't be available. Overall, it's a regular place with a good price in an excellent location. And, BTW, avoid the smoking floors if you can, we checked very late at night and there was no other room available, and the cigarette smell was really disgusting.

  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank baquery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcePatty, Gerente at Holiday Inn Express Torreon, responded to this review, October 19, 2011
Mr. Baquery:

Holiday Inn Express Torreon staff and myself would like to extend our most sincere apology for the inconveniences occurred in your last stay.

We have accepted your complaints and revised them with every area manager for them to take immediate action on our errors.

We know that we have failed in an essential part of the service, reason why I request you give us the opportunity to be able to have you once again in our hotel. We guarantee this situation will not happen again.

If there is anything else I can assist you with, please do not hesitate in contacting me. I am available at the following phone numbers. We would like to have the opportunity to receive you in your next visit to the city and meet you personally.


Mario Alberto Rodriguez Marroquin
Gerente General / General Manager
Holiday Inn Express Torreón
mario.rodriguez@hotelesmilenium.com
Tel:+ 52 871 7296000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
166 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed March 8, 2011

This hotel is new and much better than most Holiday Inns in the USA and Canada. Very clean, good check in (speak Spanish and English), underground parking. Excellent room service and clean room. for the price, can't beat this. There are great restaurants around, but be careful at night... don't walk on Independencia. Take a taxi.

  • Stayed February 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Torreon

Property: Holiday Inn Express Torreon
Address: Blvd. Independencia 1133 Ote. | Col. Granjas de San Isidro, Torreon 27000, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Coahuila > Torreon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Torreon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Torreon 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the heart of the city’s financial and commercial district, Holiday Inn Express Torreon offers the ideal location for easy access to industrial areas and downtown, which is just 10 minutes away. The hotel has 165 comfortable rooms as well as rooms for business meetings. We invite discriminating diners to sample the menu at Pergola, which also features wireless Internet access. Holiday Inn Express Torreon is located just a few blocks from Plaza Cuatro Caminos, which has a movie theater and food court. Holiday Inn Express Torreon boasts the excellent service that has earned it two Quality Excellence Awards and a Torchbearer Award. ... more   less 
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