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“An arrogant, dishonest owner”

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Casa de los Tesoros
Ranked #5 of 6 Hotels in Alamos
Prescott Valley, AZ
Level 5 Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“An arrogant, dishonest owner”
Reviewed September 8, 2008

A quaint, historic hotel in the delightful city of Alamos, Sonora, Mexico. Unfortunately, the owner and staff of Casa de los Tesoros were incompetent , at best; arrogant and dishonest at worst. Half of our small group was overcharged from $69.00 to $504.00. With pre-arrival promises of "complete satisfaction" we were greeted with disdain, confusion and lies. Both the owner, Suzanne Chartrand, and her partner assured our overcharges would be taken care of. This never happened; in fact, we were continually ignored and lied to. Reserved rooms were not available and I wound up in a dungeon-like room instead of the reserved mini-suite. Caution: if you feel you must stay in this hotel do not pay up front. The nearby Hacienda de los Santos, while pricier, is a much nicer property with a remarkably friendly, caring staff.

  • Liked — Location
  • Disliked — Dishonest staff
  • Stayed January 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank robertgreninger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Prescott, AZ
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 22, 2008

We were a group of 15 from Arizona traveling to Alamos to view the Festival Alfonso Ortiz Tirado. The hotel is ideally located very near the center of all the activity and is absolutely charming. Few rooms had closets, but that's easy enough to deal with. The lounge bar and restaurants were super. I would recommend a trip to Alamos to anyone interested in colonial Mexico. The music festival, held in January, is truly a wonderful experience. I suggest not pre-paying the full amount for accomodation at the Hotel De los Tesoros. We did and each of us were overcharged between 35 and 250 dollars. Several discussions with the owner proved fruitless, even though she acknowledged that her accountant had overcharged us.

  • Liked — Central location
  • Disliked — Their accounting practices
  • Stayed January 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZShaggydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gig Harbor, Washington
Level 5 Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 22, 2007

During a recent trip to San Carlos (near Guaymas) we wanted a change of scenery and chose Alamos for a short destination trip. I was very interested in Casa de los Tesoros because of the history of its building. Our room, at $125/night, was beautifully furnished with a comfortable king-sized bed. It was absolutely clean and quite large with a huge attached bathroom. This is a place for anyone who would like to sample a bit of old Mexican hospitality: quiet, restful & refined.

Like the rest of Alamos, entering the hotel feels as though you've either come into a museum or gone back two hundred years: there is no hustle, everything seemed sleepier and with an air of a much, much older time. Check-in for us was casual. Nobody needed an imprint of our credit card, we were quickly ushered into an absolutely delightful room on the back patio. The front desk is rarely manned -- if you have questions, you ask one of the waiters who always seem to be floating nearby. Not much English spoken here. There are very few signs to tell you where to go or what to do -- few signs to show that this is a hotel at all. There are fountains and water features and ancient, heroic-sized oil paintings all along the courtyard walls of beatific saints and proud nobles that you pass. Walking from our room to the street we would pass comfortable and inviting chairs and garden seating set up to enjoy the cool ambiance, the tropical garden plantings, even the hummingbirds nipping the flowers. There are two open patios, the front is for the general public who may stop in for a drink, a meal or a performance while the rear patio is only for guests. A pool takes up a lot of the room. It appeared clean if green, and was unused. I'd imagine that in the heat of summer, it would be a welcome respite but this was February and there was a slight chill in the air.

The breakfasts which come with the room were okay (with truly amazing fresh OJ). The dinners we had lacked luster. We went around the corner to The Charisma on our last evening for a fantastic dessert & coffee (best coffee we had in all of Mexico) and would definitely recommend it.

For a reasonable fee considering the distance, Jaime, driving the Tesoros hotel Suburban, picked us up at our condo on the beach and brought us to Alamos and returned us to the beach after our stay. It was a three-hour drive each way. That was a little luxury for us that allowed us not to worry about renting a car, insurance, and finding our way through Obregon and Navajoa.

The Tesoros is a place to come back to. I recommend it for anyone who'd enjoy a little luxury in sleepy Alamos, not for someone who needs to find a newspaper at the door every morning. (I'm still not sure where you'd buy a newspaper in Alamos; there must be someplace........)

We made arrangements for our stay by contacting the hotel management via email, using their website, because we needed to assure ourselves that there would be transportation before we made our reservations.

We paid for a private tour of the town at the tourist office from a guy who said his name was Joe but everyone called him Trini, like Trini Lopez. We also arranged for a private guide for a bird-watching hike in the hills (an Elegant Trogon was the highlight) by asking Marta at a bookshop off the town square. In both cases we paid the requested $10 each and doubled that with tips.

I'd also recommend the short hike up to the Mirador for an early morning view of the town waking up. As we looked out over the town and the hills, we listened to the beginning sounds of the day. It started with the roosters crowing, then one dog after another in a chain-reaction of barking, followed by cars starting and car horns hooting and even a donkey braying. It was a tender and amusing way to start the day.

Stayed February 2007
Helpful?
5 Thank PIFFKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level 6 Contributor
279 reviews
264 hotel reviews
common_n_hotel_reviews_1bd8 459 helpful votes
Reviewed July 10, 2006

Stayed here in June '06 & would return. The place offers exactly the type of atmosphere that you want in old Colonial Mexican Cities. Great old restored home with 2 huge patios, 1 with pool -- though the pool was not clean enough to look inviting unfortunately. Lovely bar & restaurant areas, both overlooking front patio. Good AC & ceiling fans, though we spent 2 days with zero hot water. Not just only no hot water, but not a single drip of water of any temperature coming from the hot water tap. Even though it was off season we were never offered another room after numerous complaints, & we learned that the room next to ours had also lacked any water from the hot water tap for 3 days. The problem with this hotel is the seeming lack of any type of management. It never seemed that anyone was on duty in management. The regular bar, cafe & cleaning employees were pleasant, & very apologetic that no one from management was ever on duty. In fact, when we were ready to check out at 8:30AM to catch the bus to Navajoa, once again, not a single person capable of checking us out was on duty. An employee cleaning the restaurant called a management person upon our request, & was told that we needed to wait until 10:00AM, or later, until someone arrived to check us out. We merely gave the employee the cash & had him sign a receipt & left. Would we return to this hotel? Not likely. We want something better managed for $95++ during season, & there are plenty of lovely places in Alamos to choose from.

Helpful?
7 Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa de los Tesoros

Property: Casa de los Tesoros
Address: Avenida Obregon 10 | Sonora, Alamos 85763, Mexico
Location: Mexico > Northern Mexico > Sonora > Alamos
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 6 Hotels in Alamos
Number of rooms: 29
Also Known As:
Casa De Los Tesoros Hotel Alamos
Casa De Los Tesoros Alamos, Mexico - Sonora

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