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“Amazingly beautiful”

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El Santuario Hotel And Spa
Ranked #6 of 14 Hotels in Valle de Bravo
Certificate of Excellence
Mexico City
Level Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Amazingly beautiful”
Reviewed March 8, 2014

I went there for a business trip. So, I didn't have to pay the bill. The price is medium high. Around usd 400 per night per couple

Anyway, I was delighted by the design, the lake view, and all the amenities. The staff was very polite.

The food was just OK. I think because my company arranged a fixed menu for us. No chance to order by the main menu

Room Tip: If you have problems climbing stairs, ask for a room in the lower level. There are no elevators ther...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEBASTIAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAVIRA08, Director de Relaciones con Clientes at El Santuario Hotel And Spa, responded to this review, July 3, 2014
Google Translation
Gracias por su comentario y toda la familia Santuario le manda un cordial saludo y espera recibirle en su siguiente visita de placer o de negocios.

El Santuario siempre mejorando gracias a usted y por usted.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
    223
    49
    29
    35
    47
See reviews for
78
157
18
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviewed February 26, 2014

Excellent service, the rooms are awesome with a warm pool inside with a great view to the lake. Everything it's perfect and peaceful. All the people that works in the hotel have the best attitude and are very kind. The hotel has a lot of amenities like temazcal and massages. Great experience in a magical place.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MayTay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAVIRA08, Director de Relaciones con Clientes at El Santuario Hotel And Spa, responded to this review, July 3, 2014
Google Translation
Gracias por su comentarios, mismos que son nuestra mejor carta de presentación en su persona y con los suyos.


Bienvenido , siempre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
Reviewed January 21, 2014

I went there with my husband and it was magical for the two of us.
The intimacy and greatness of the indoor pool was iust of this world.
When we went to have dinner, the people was great with me and my husband.}The food was awesome and I had this shrimps with coconut that were simply DELICIOUS.
We both left very happy.
The fuy ate the front des was very helpful.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TAVIRA08, Director de Relaciones con Clientes at El Santuario Hotel And Spa, responded to this review, July 3, 2014
Google Translation
Será un honor tenerle de regreso, disfrutando de cada uno de los complementos que tenemos para usted.


Gracias por invitar a otros viajeros, a conocer el destino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 15, 2013

It's a place where you can enjoy a great view. Great for couples. You'll enjoy the big room with a lake-view jacuzzi inside. A waterfall sound helps you enjoy the room better.

Spa is great.

Food is ok and it's a little far from downtown but it's a great place to visit.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank javiersolano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico, Missouri
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 9, 2013 via mobile

It is the worst hotel that you can find in Mexico. You won't have hot water. You have to sleep in wet beds because is raining inside the room. Furniture is old. Smell is terrible. Service is horrible. Price is very very high. You shouldn't stay in this hotel.

Stayed November 2013, traveled as a couple
Helpful?
9 Thank Mfscol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun, Mexico
Level Contributor
74 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 6, 2013 via mobile

We booked 3 nights but we left in two. We booked the presidential Suite here for 1000 dollars a night for the six of us and it is nothing like how they sell it on their web site or by phone. My wife made a point of calling prior to consult with concierge to arrange certain activities for all of us, one being a spa treatment with a shaman offered by the hotel. When we arrived in the evening, checked in, went to our room, my wife and I looked at each other with amazement, no curtains, no privacy from the second bedroom and more bugs and insects in the room then you can imagine, we even had to call and have them come and spray. When we went to the only Restaraunt it was dark, gloomy, and un welcoming, all the lights, candles were turned off as if they were trying to save energy. No activities at all available for our kids, spa staff were not enthused about giving us service, so we did not take any. The only thing left was, to leave, so we did. A waste of time money and energy to bring your family here and the word used at this hotel is NO, NOT POSSIBLE, IM SORRY. Valle is beautiful and the hotel has a nice view, but that's it.

Stayed October 2013, traveled with family
Helpful?
11 Thank wiljor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 29, 2013

Excentric, zen design is beautiful - but it has not aged well. If you want zen luxury, go to Banyan Tree in Riviera Maya or Cabo Marques. This is an overpriced mistake: dirty obsolete rooms, poor upkeep overall, cold in-room waddle pools, juraissic TVs, no remote, dirty menus in restaurant, stagnant water in landscape pools, no locks on glass balcony doors, abandoned balcony planters with cig butts, hard beds, etc. The Spa is nice. Food is very good. The lake views are impressive. The staff is sympathetic and nice. They do their best but it appears that owners are not investing sufficiently in the property. Valle de Bravo needs a luxury resort (and people need good tourism jobs) but this is not acceptable. Save your pennies until they fully remodel it or stay somewhere else and visit the Spa.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank stgostgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Santuario Hotel And Spa

Property: El Santuario Hotel And Spa
Address: Carretera Colorines KM 4.5, Valle de Bravo 51200, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Valle de Bravo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Valle de Bravo
#5 Spa Hotel in Valle de Bravo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Santuario Hotel And Spa 4*
Number of rooms: 64
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Also Known As:
El Santuario Hotel And Valle De Bravo
Hotel El Santuario

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