Its too bad that our experience was so bad because the place is beautiful and has great potential. We were freezing during our entire stay. The heater didnt work in our cabin and the first night we asked them to come fix it but they never did. When they finally repaired it two or tree times it still didnt work. We had to use a fire to keep warm which was quaint but it cost 20 bucks for a small bundle of wood that lasted about 2 hours and the room filled with smoke. We tried to utilize the beautiful spa treatment with a salt bath jacuzzi that had an amazing overlook of the water fall but the "hot" tub was barely warmer than the outside air, we were cold the entire time. The service in the spa was not good either. We tried to utilize the other hot tubs and pools on the property and none of them were warm. We asked if they could heat them up but nobody seemed to know who to contact. There was total confusion of who was in charge of what and the manager was "out of town". Someone finally "heated up" the hot tub but it was about as warm as the spa jacuzzi, just enough not to shiver. When we tried to get warm by going inside the main part of the hotel we realized that nothing was heated, not the restaurant, not the lobby, nothing. We sat in our parkas in the restaurant and ate while shivering. There also seemed to be complete confusion about how to even get from one part of the hotel to another, certain elevators didnt work, certain stairs were closed, and no one knew which way to go. We got different directions from everybody and ended up just walking in circles with the staff being of little help. Furthermore, it was quite expensive.
In the end it is sad to report that this was such a bad experience as the grounds and hotel are truly beautiful. If they could just find a way to make the place warm, turn the heat on in the hot tubs and pool, and get some leadership in the staff, the place would be amazing.
- Official Description (provided by the hotel):
- Mision Valle de Bravo, located in the Avándaro Forest, beautifying our facility is located the Natural Waterfall Salto and Rio, so I we turn into the ideal place to carry out their important work meetings in a relaxed atmosphere surrounded by the nature or enjoy a wonderful weekend with family or friends. We have 93 rooms, standard sized, Jr. Suite, Villa Classic and Luxury Villa, so that any of them live the unique experience Mission in Valle de Bravo and the combination of forest and river with the comfort and luxury of our facilities , will make you feel in an atmosphere of total relaxation and recreation. We come discover our renewed SPA Real A'ayaní, Integral Development Center where you can achieve a body connection - mind - spirit, because we have everything necessary for you to achieve the perfect balance daily life with an extensive menu of services such as ... more less
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