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“great location - wonderful to be at Teotihuacan before and after the day buses are there” 5 of 5 bubbles
Review of Villas Arqueologicas Teotihuacan

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Villas Arqueologicas Teotihuacan
Certificate of Excellence
sunny Southern California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“great location - wonderful to be at Teotihuacan before and after the day buses are there”
5 of 5 bubbles Reviewed April 18, 2011

This was our fourth Villas Arq (inc. Coba, Chichen Itza, Cholula), so we sort of knew what to expect. The rooms were pretty much the same as the other three - small, but clean, and nicely kept.

The great thing about this hotel is the location - staying right next to the Teotihuacan site means you are there early in the morning and late at night, before and after the day buses from Mexico City are there. So you can be there when things are much less crowded, and then rest in the heat of the middle of the day if you wish. (It wasn't too hot in November, but I imagine in summer that a cool place to retreat to might be really welcome...)

We had a car, so we were able to eat dinner at one of the restaurants in the little nearby town, but we ate breakfast at the Villas Arq, and it was pretty much an average meal.

  • Stayed November 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sufue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
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  • Russian first
  • Spanish first
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English first
Vancouver, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 18, 2011

This hotel was very disappointing. I wish we had heeded the warnings left by other reviewers. There was a mix up with our reservation, even though we had prepaid and had booking information. It was not inexpensive as Mexican hotels go, yet the management hadn't bothered to swab the ceiling with bleach to remove the large patches of black mildew. Rooms are small, beds hard, walls are thin and we were able to here snoring etc from next door. The dining was bad, unwashed table cloths, desserts made sometime the week prior to our visit. We don't mind paying for good food and a nice rooms, but this hotel provided neither. Upon check-out, there was another problem with a bar bill which we had paid (when a knock came on our door at 9pm, demanding we do so)- this was resolved when a woman from the back office vouched for us as she had helped with translating when we paid it! Give this place a pass, it is tired, expensive, and there are other places in the many little towns around the Archaeological Zone. Restaurants too.

  • Stayed February 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 16, 2011

Stayed just one night and it is a fabulous location, a 10 minute walk from the bus. The rooms are OK, but a couple would want a two bedded rooms, otherwise one of you would have to clamber over the other to get out of bed. Good showers, but wifi does not work in the rooms or dining room. We had to sit by reception, which is partially open to the elements to get a signal.

The food is adequate, we took the meal plan, and to be honest eveything was mean, portion size and variety, but there are no other options. Bring a sweater, because it was chilly and their was no heating in the restaurant.

The ruins are fab, you can easily do it in a full day. They open at 7.30am, so it great to get their early, particularly to climb up the Sun Pyramid before the sun gets too high.

We caught the bus from Mexico City, it took about 1 1/2 hours and was only 35 pesos - easy to do, felt totally safe and people were very helpful. Buses leave every 15 minutes.

  • Stayed January 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wildgoose221260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 7, 2010

I had been wanting to explore Teotihuacan for a few years and the opportunity came up for a trip with my cousin. I had already decided that the Villas was the most convenient place due to location and price/amenities for what I need. I am easy to please, needing cleanliness, affordability, descent food and internet access. All was delivered better than expected. The whole place is very nicely put together including artifacts from the Teotihuacan site all throughout the facility in glass cases, almost as good as a museum. There is a nice playground in back for kids, indoor and outdoor dining areas, salon, massage parlor, gift shop, well kept pool and a small unearthed ruins site on the grounds. It is about a 3 block walk to the nearest entrance to Teotihuacan. It would help to learn some basics in Spanish, but not totally necessary. I had a great deal of fun brushing up on my on Espanol with the bartender and waitress. I would stay again no question. The hotel can also arrange for a ride back to the airport, we however had a cool taxi driver we hired from the airport and had him pick us up when we were departing. I would never, ever try to drive in the city, it is madness. I felt like I was in good hands with our guy.

  • Stayed December 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank brianooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 15, 2010

This is an attractive, well maintained hotel, and the room was quite nice, though the walls were quite thin and we could hear late night arrivals. It is rather isolated, so the on site restaurant was our only choice. Unfortunately, the menu options were not particularly appealing (why so few Mexican dishes?) and the food was mediocre and overpriced. The piped-in music consisted of a Mexican singer singing old American standards (Sinatra, etc.) in English, which did not contribute to the atmosphere.
There was a charge to use the computer, something we did not have to pay extra for at much less expensive hotels. The shop was not open during our stay. If you do not speak Spanish, you may have trouble communicating with the front desk staff, whose English is very limited. I do not usually expect the staff to speak English when I travel in Mexico, but since this hotel does market itself to international travelers, it could be a problem for some.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank alm711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed September 23, 2010

The hotel itself is fine and the location can't be beaten, but man, do these guys need to up their game.

We stayed for 2 nights and basically the place was a ghost town while we were there.

Here is a list of the things that went wrong during our stay:

- No hot water on arrival or the second morning. Even after we asked for someone to look at it, nothing could be done. So, you guessed it; 2 cold showers.
- Extremely limited food and drinks choice. Most of what was listed on menu was unavailable.
- Free internet; great. Except wireless reception is so limited you'll be hard pressed to get online for longer than a few seconds at a time.
- No attendants at Breakfast either day; had to go and wake up the receptionist to get any service, and when it came, took over one hour to be served with the most basic meal.
- Checkout took almost one hour; receptionist unable to work out how to use either Amex or Visa terminals. Refused to do a manual zip-zap transaction. Only decided to resolve situation when we threatened to walk out after 45 minutes without paying.

You can check my other reviews and see that I'm normally very generous with my praise. I hate to give a bad review, but this seriously was one of the worst experiences we've had anywhere...and we travel a lot...

  • Stayed September 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank OutdoorFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arturovillasenor, Gerente at Villas Arqueologicas Teotihuacan, responded to this review, September 24, 2010
Dear Guest,

thank you very much for giving us your feed back of your experience in our property. We are sorry that you could not enjoy your entire stay in our Hotel, our mision is going to take the proper measurements to avoid this to happen again. We hope to have the opportunity of being your host in the near future. It’s important to mention that we already have actions on the specific areas that you told us about, so this won’t happen again in the future.

The technical problems with the hot water, the service at the restaurant and all the time it took to do your check out; because a busy line with bank, has been taking care so I truly hope you will give us another chance to make you feel at home on your next visit to Mexico.

We wish to have the opportunity of hosting you again.

Sincerely

Arturo Villaseñor R.
General Manager
Hotel Villas Arqueologicas Teotihuacan
avillasenor@villasmex.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Harwood, United Kingdom
Level Contributor
145 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed June 29, 2010

This is a fantastic little oasis where from the end of the road the Pyramid of the Sun can be seen. It has a small clean outdoor pool, a lovely little outdoor seating area and inside the rooms are like small cool caves with little niches where the beds are. All in all we had a fab stay - Don't hesitate, book it !!

  • Stayed June 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arturovillasenor, Gerente at Villas Arqueologicas Teotihuacan, responded to this review, September 9, 2010
Google Translation
I would like to thank again each of you who have contributed to this channel of communication for the valuable and appropriate feedback.

Muchas Gracias !!!!!

Arturo Villaseñor Ramirez
Gerente General
Hotel Villas Arqueológicas Teotihuacan
avillasenor@villasmex.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villas Arqueologicas Teotihuacan

Property: Villas Arqueologicas Teotihuacan
Address: Periferico Sur s/n Zona Arqueologica, San Juan Teotihuacan 55800, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > San Juan Teotihuacan
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in San Juan Teotihuacan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villas Arqueologicas Teotihuacan 3*
Number of rooms: 43
Official Description (provided by the hotel):
Villas Arqueologicas Teotihuacan stands at the end of the Calzada de los Muertos (Avenue of the Dead), an ancient road at the center of Teotihuacan's archaeological site, one of the most important and beautiful in the world. Over the same roadway stands the magnificent Piramide del Sol (Pyramid of the Sun), arguably Mexico's most recognized landmark. Teotihuacan is located 26 miles northeast of Mexico City along the Mexico-Piramides highway, an excellent toll road built specifically to provide direct access to Teotihuacan from the city. The typical drive time is approximately one hour. ... more   less 
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Also Known As:
Villas Arqueologicas Teotihuacan Hotel San Juan Teotihuacan
Hotel Arqueologicas Teotihuacan

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