We had a really bad experience at Hotel Valles. Last week end was a long week end and we decided to visit the Huasteca Potosina. We had booked a night at this hotel, 2 weeks in advance, and on the day of our arrival, confirmed the hour of arrival.
We got to the Hotel at 7pm, after an exhausting day, and wishing to rest and have a shower... Yet we had to fight for a while before achieving this...
When we arrived at the hotel, the had overbooked the place, and our room wasn't available (we had paid $100). They tried to put us in an HORRIBLE room that looked like the gardener's shack, without air conditionning (wouldn't have paid $40 for it)...
We had to fight for one hour with very unefficient staff, until they called the hotel manager and finally offered us the only room available: the master suite. Which wasn't clean either when we got in.
This suite was ridiculous: noisy AC, everything old fashionned and in great need of refurbishing.
The hotel premises are very nice, yet they haven't done any work on it for the last 20 years and it NEEDS serious upgrading to justify the prices... It was a HUGE disappointment.
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