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“Disappointing experience at Hotel Valles”
Review of Hotel Valles

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Hotel Valles
Ranked #2 of 8 Hotels in Ciudad Valles
Reviewed May 8, 2008

We had a really bad experience at Hotel Valles. Last week end was a long week end and we decided to visit the Huasteca Potosina. We had booked a night at this hotel, 2 weeks in advance, and on the day of our arrival, confirmed the hour of arrival.
We got to the Hotel at 7pm, after an exhausting day, and wishing to rest and have a shower... Yet we had to fight for a while before achieving this...
When we arrived at the hotel, the had overbooked the place, and our room wasn't available (we had paid $100). They tried to put us in an HORRIBLE room that looked like the gardener's shack, without air conditionning (wouldn't have paid $40 for it)...

We had to fight for one hour with very unefficient staff, until they called the hotel manager and finally offered us the only room available: the master suite. Which wasn't clean either when we got in.

This suite was ridiculous: noisy AC, everything old fashionned and in great need of refurbishing.

The hotel premises are very nice, yet they haven't done any work on it for the last 20 years and it NEEDS serious upgrading to justify the prices... It was a HUGE disappointment.

  • Stayed: May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank Sandrine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (110)
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17 - 23 of 110 reviews

Reviewed April 13, 2008

Great hotel. Clean, comfortable, well situated. internet access in rooms. bathroom complete with bathrobe.

  • Stayed: April 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank londonlady100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mauricio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Vlakster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2017
Google Translation

Stayed: July 2017
Thank Britt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2017 via mobile
Google Translation

Stayed: March 2017, traveled with friends
Thank Amorita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2017 via mobile
Google Translation

Stayed: July 2017, traveled with family
Thank archundia19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Valles

Address: Carretera Mexico-Laredo 36 | Zona Centro, Ciudad Valles 79000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > San Luis Potosi > Ciudad Valles
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Ciudad Valles
Price Range: $82 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valles 4*
Number of rooms: 100
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